CHILDLINE (Trinidad and Tobago). Parallel Session 3. The role of child helplines as access point to child protection systems with a special focus on improving referral mechanisms and case management. Parallel Session 3.
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The role of child helplines as access point to child protection systems with a special focus on improving referral mechanisms and case management
Effective Case Management is needed to provide a structure which enables counsellors and referral partners to offer counselling and follow up in a planned and purposeful way to each client.
What are the main requirements of Effective Case Management:
Counselling is one of the most frequent interventions offered to clients on the helpline.
How is counselling offered:
2. Counselling by Specialists
Effective case management demands active and consistent follow-up after a client has been referred to a partner organisation. For example, the referral of a child to the Police or Social Worker does not the end of the case for the helpline. In its activity log must be recorded dates when the helpline counsellors would follow up with the referred partners to ensure the case is being handled appropriately and on a timely manner, in the child’s best interest.