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Managing Change. 4 th Annual American Council of Academic Plastic Surgeons Program Coordinator’s Symposium Denver, Colorado September 23, 2011 Peggy Simpson, EdD Executive Director, RRC for Plastic Surgery . How do you lead organizational change?. Transformational change

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managing change

Managing Change

4th Annual American Council of Academic Plastic Surgeons Program Coordinator’s SymposiumDenver, ColoradoSeptember 23, 2011

Peggy Simpson, EdDExecutive Director, RRC for Plastic Surgery

how do you lead organizational change
How do you lead organizational change?
  • Transformational change
    • Radically shifts the fundamental character of an organization.
  • Incremental change
    • Builds on the existing ways of operating, to enhance or extend them in new directions.
how do you lead organizational change1
How do you lead organizational change?
  • Unplanned change
    • Spontaneous, and without a change agent’s direction.
  • Planned change
    • Intentional, and occurs with a change agent’s direction.
how do you lead organizational change2
How do you lead organizational change?

Unfreezing

  • The situation is prepared for a change.
  • Encourages the replacement of old behaviors and attitudes with new behaviors.
  • Entails devising ways to reduce barriers to change.
how do you lead organizational change3
How do you lead organizational change?

Changing

  • Specific actions are taken to create change.
  • Helps employees learn new concepts or points of view.
  • Role models, mentors, experts, benchmarking results, and training are useful mechanisms to facilitate change.
how do you lead organizational change4
How do you lead organizational change?

Refreezing

  • Changes are reinforced and stabilized.
  • Leader (change agent) integrates the changed behavior or attitude into the normal way of doing things.
  • Coaching and modeling help reinforce the stability of change.
what is change leadership
What is change leadership?
  • Force-coercion strategy
    • Uses authority, rewards, and punishments to create change.
what is change leadership1
What is change leadership?
  • Rational persuasion strategy
    • Uses facts, special knowledge, and rational argument to create change.
what is change leadership2
What is change leadership?
  • Shared-power strategy
    • Uses participatory methods and emphasizes common values to create change.
what is change leadership3
What is change leadership?
  • Resistance to change
    • An attitude or behavior that shows unwillingness to make or support a change.
what is change leadership4
What is change leadership?

Why people resist change

  • Resistance to the change itself.
  • Resistance to the change strategy.
  • Resistance to the change agent.