Developing employee relations
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Developing Employee Relations . 13. Challenges. What are examples of programs used to facilitate employee communications? How can employees use various appeals procedures to challenge management actions? How can managers use employee assistance programs effectively?

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Challenges l.jpg

  • What are examples of programs used to

    facilitate employee communications?

  • How can employees use various appeals procedures to challenge management actions?

  • How can managers use employee assistance programs effectively?

  • What are examples of technological innovations that facilitate dissemination of information?

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Employee Relations Rep

Member of HR who

  • ensures policies are followed

  • consults with supervisors

  • consults with employees

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Employee Relations Policy

  • Communicates management’s thinking about employee-related matters

  • Prevents problems in workplace from becoming more serious

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Communication Process



Sender Receiver

(encodes message) (decodes message)


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How to Communicate Feedback to Employees

  • Focus on specific behaviors

  • Give feedback at appropriate time / place

  • Focus negative feedback on behaviors that can be controlled by employee

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Downward Communication…

allows managers to implement

their decision and

to influence employees lower

in organizational hierarchy

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Upward Communication…

allows employees at

lower levels

to communicate

ideas and feelings

to higher-level decision makers

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Information Dissemination

  • Employee Handbook

  • Written Communications

    • Memos

    • Financial Statements

    • Newsletters

    • Bulletin Boards

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Information Dissemination (cont’d)…

Audiovisual Communications

  • Video Presentations

  • Teleconferencing

    Electronic Communications

  • Voice Mail

  • Electronic Mail

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Information Dissemination (cont’d)…

  • Meetings

  • Retreats

  • Informal Communications

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Employee Feedback ProgramsEmployee Attitude Surveys






To what extent are you

satisfied with...

  • 1. pay and bonus

  • 2. chance to get a promotion

  • 3. respect from management

  • 4. morale of my division

  • 5. responsibility to do work






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Management Actions Commonly Appealed

  • Allocation of overtime

  • Warnings for safety rule violations

  • Size of merit pay increases

  • Specification of job duties

  • Employer’s reimbursement for claims filed by employees

  • Performance evaluations

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Employee Feedback ProgramsAppeals Options

  • Open door program

  • Speak-up program

  • Grievance panel – non union firms

  • Union grievance procedure

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International Comparisons of Employee Satisfaction










Percent Satisfied with Company

as an Employer


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A troubled employee may have…

  • excessive absenteeism patterns

    2. poor judgment and bad decisions

    3. unusual on-the-job accidents

    4. involvements with the law

    5. deteriorating personal appearance

    6. problems relating to other people

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Employee Assistance Program (EAP)

  • Identify troubled employee:

  • Self - id

  • Supervisor id

EAP counseling

Problem solved;

employee keeps working or, if on leave, returns to work

Employee refuses help;

is terminated if

problem has

significant impact on



Treatment unsuccessful; employee is terminated.

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Employee Recognition ProgramSuggestion Systems

  • “Suggestion evaluation committee” evaluates suggestions; explains to employees why some suggestions have not been used

  • Implement accepted suggestions immediately and give credit to the suggestion’s originator

  • Make value of reward proportional to suggestion’s benefit to the company

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Employee Recognition SystemsEmployee Awards

  • Give public credit to people or teams who make outstanding contributions

  • Can be initiated by anyone

  • Celebrates team or individual success

  • Encourages organization members to

    work toward the organization’s goals

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Some employees feel uncomfortable when

recognized in a public way. As a manager,

how would you work with HR staff to design

an employee recognition program for your

Department, taking into account recognition

for both individuals and teams.