Developing Employee Relations . 13. Challenges. What are examples of programs used to facilitate employee communications? How can employees use various appeals procedures to challenge management actions? How can managers use employee assistance programs effectively?
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facilitate employee communications?
Member of HR who
(encodes message) (decodes message)
allows managers to implement
their decision and
to influence employees lower
in organizational hierarchy
allows employees at
ideas and feelings
to higher-level decision makers
To what extent are you
Percent Satisfied with Company
as an Employer
2. poor judgment and bad decisions
3. unusual on-the-job accidents
4. involvements with the law
5. deteriorating personal appearance
6. problems relating to other people
employee keeps working or, if on leave, returns to work
Employee refuses help;
is terminated if
significant impact on
Treatment unsuccessful; employee is terminated.
work toward the organization’s goals
Some employees feel uncomfortable when
recognized in a public way. As a manager,
how would you work with HR staff to design
an employee recognition program for your
Department, taking into account recognition
for both individuals and teams.