Role of Mediator • A helper • A fair person • A good listener • A person you can trust • A dependable person
A Mediator is not.. • A Judge • A Police Officer • A Person who interrupts • A Person who takes sides • A Person who gives advice
Confidentiality • What does this mean? • We will come up with a GROUP definition.
Confidentialitymeans…. Peer Mediators keep secrets and do not tell other people about problems they’ve discussed during mediation.
Diversity Awareness • Conflicts occur because of differences between people • Peer mediators help disputants find commonalities to solve their differences
Diversity Training Activities • Inside/outside circle • Walking the line
Active ListeningActivity How well do you listen?
Active Listening… • Is listening with action. • Shows people that you care about what they have to say.
Make good eye contact Look interested Lean forward Nod your head Encourage person to talk “Okay….Uh huh….. I see….Go on…” Neutral Stage
Restate Repeat what the person says. “So, you believe that she took your pencil.”
Reflect Use a feeling to reflect their feelings: “it sounds like you feel angry about this.”
“I Messages” I feel _____________ when you _______________ and I want _________________ • Teach students to attack the problem, not the person • Peer mediators help disputants appropriately channel their emotions during sessions by modeling the use of I messages.
The Peer Mediation Process • Introduction/Greeting • Ground Rules • Active Listening • Agreement • Closing
Now you try … • Role play Peer Mediation process