1. Peer Mediation Training

2. Role of Mediator • A helper • A fair person • A good listener • A person you can trust • A dependable person

3. A Mediator is not.. • A Judge • A Police Officer • A Person who interrupts • A Person who takes sides • A Person who gives advice

4. Confidentiality • What does this mean? • We will come up with a GROUP definition.

5. Confidentialitymeans…. Peer Mediators keep secrets and do not tell other people about problems they’ve discussed during mediation.

6. Diversity Awareness • Conflicts occur because of differences between people • Peer mediators help disputants find commonalities to solve their differences

7. Diversity Training Activities • Inside/outside circle • Walking the line

8. Active ListeningActivity How well do you listen?

9. Active Listening… • Is listening with action. • Shows people that you care about what they have to say.

10. Make good eye contact Look interested Lean forward Nod your head Encourage person to talk “Okay….Uh huh….. I see….Go on…” Neutral Stage

11. Restate Repeat what the person says. “So, you believe that she took your pencil.”

12. Reflect Use a feeling to reflect their feelings: “it sounds like you feel angry about this.”

13. Active ListeningPractice

14. “I Messages” I feel _____________ when you _______________ and I want _________________ • Teach students to attack the problem, not the person • Peer mediators help disputants appropriately channel their emotions during sessions by modeling the use of I messages.

15. The Peer Mediation Process • Introduction/Greeting • Ground Rules • Active Listening • Agreement • Closing

16. Now you try … • Role play Peer Mediation process

17. Peer Mediation Quiz

18. Sign Commitment & Certificates