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Effective Recruitment and Retention Practices JAN Webcast. Bender Consulting Background. National leader in recruitment and hiring of people with disabilities for professional positions in the public and private sectors Headquartered in Pittsburgh, PA with a national network

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Bender Consulting Background

  • National leader in recruitment and hiring of people with disabilities for professional positions in the public and private sectors

  • Headquartered in Pittsburgh, PA with a national network

  • Chair, national Epilepsy Foundation; secretary, American Association of People with Disabilities

  • Host of Disability Matters with Joyce Bender, on www.voiceamerica.com on Tuesdays at 2 PM ET

October 25, 2010

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Bender Consulting Background

  • Six month contract-to-hire process

  • Bender employee success – nearly 90 percent

  • High retention – only 2 percent of Bender referrals left their jobs

    Formal Programs

  • Bender Career Reality Training – pre-employment training

  • Bender Ambassador Program – alumni group

  • Bender Lead On Team – high-school and college students with disabilities … advocacy … networking … anti-bullying

October 25, 2010

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Why leveragethis talent pool?

  • Bureau of Labor Statistics – 78.4 % of people with disabilities are not in the labor force, compared to 30.1% of the non-disabled population – September 2010

  • Recent activity supporting employment of people with disabilities:

    • Executive Order – Increasing Federal Employment of Individuals with Disabilities

    • Advance Notice of Proposed Rulemaking – Section 503 of the Rehabilitation Act

    • UN Convention on the Rights of Persons with Disabilities

October 25, 2010

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July 26, 2010

October 25, 2010

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The Perfect Storm

October 25, 2010

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  • Bender Consulting partners with private sector and public sector employers to:

    • Increase employment of people with disabilities.

    • Promote a culture of self-identification and inclusion of people with disabilities.

  • Private sector partners – Highmark, Bayer Corporation, CSC, HCSC, WellPoint, Marsh and others

  • Federal agency partners – NSA; OPM; FAA; NAVSUP

October 25, 2010

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Career Disciplines

October 25, 2010

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Critical Success Factors

  • Commitment from executive leadership, including champions across multiple disciplines in the organization

  • Qualified pool of candidates with disabilities

  • Process to match candidates based on qualifications and interest areas to the requirements of the specific career opportunity

  • Assignment of a mentor

  • Support and advice of Bender manager for employee and customer, throughout the six-month contract period

  • Knowledge of accessibility and accommodations (partnership with JAN)

October 25, 2010

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Critical Success Factors

  • Inclusion of disability in the overall diversity strategy

  • Creation of an employee resource group focused on people with disabilities

  • Support of programs such as Disability Mentoring Day and on-going mentoring programs for youth with disabilities, such as the Bender Lead On Team at CSC, Bayer Corporation, and Lanxess

  • Focus on skills and performance … not “lowering the bar”

  • Participation in local and national disability-focused activities, such as AAPD, JAN and ATIA.

October 25, 2010

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Disability Culture

  • Disability awareness begins when people with disabilities are hired.

  • People with disabilities self-identify and share positive employment messages when the work environment is welcoming.

October 25, 2010

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Bender Recruitment Process

  • Academic background

  • Key skills and experience

  • Geographic area

  • Background check “musts”


position requirements

Recruit candidates

with disabilities

  • Complete work history

  • Project accomplishments

  • Skills inventory

Require completion

of extensive application

Interview candidates

Check references

Qualified candidates with disabilities

October 25, 2010

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Bender Recruitment Process

Disability Matters

radio show

Colleges and




Bender website

Bender candidate pool

Disability services


Direct recruitment

Bender Lead On


Employee and

ambassador referrals

Social media

Speaking engagements

October 25, 2010

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Candidate Screening

  • Education

    • QPA

    • Degree

  • Experience

  • Position requirements match

  • Position preferences

  • Geographic preferences

  • Attitude

  • Flexibility

  • Responsiveness

  • Desire to do the job

Skills Screening Factors

“Fit” Screening Factors

October 25, 2010

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October 25, 2010

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Contact Information

October 25, 2010