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g October 2009

SWG Vendor Operations – Guidelines for Vendors After an Engagement - Direct. g October 2009. Agenda. After an engagement Engagement Closeout VEC (Vendor Engagement Close Out Process) Contact Information/Where to go for help. AFTER ENGAGEMENT. Vendor Responsibilities

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g October 2009

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  1. SWG Vendor Operations – • Guidelines for Vendors • After an Engagement - Direct g October 2009

  2. Agenda • After an engagement • Engagement Closeout • VEC (Vendor Engagement Close Out Process) • Contact Information/Where to go for help

  3. AFTER ENGAGEMENT Vendor Responsibilities Engagement Closeout • . • Ensure all labor has been submitted. • Ensure engagement owner is aware of any relevant close out issues or status. • Ensure final status report is submitted to engagement owner. • Ensure all invoicing is submitted within two weeks of engagement end date. • Ensure any deliverables are sent to engagement owner and accompany vendor invoice as outlined in ERS or NON-ERS/SOW. • Return any loaned IBM equipment. • Notify BRAND ID and outssubk@us.ibm.com if engagement is ending early so that system access can be suspended according to guidelines and schedules can be updated. • Collect badges if non-core and return to outssubk.

  4. Contact InformationWhere to go for Help: Subcontractor Analysts(note: brand ids are monitored by a primary SA, with backup coverage as needed)

  5. Contact InformationWhere to go for Help: General Topics

  6. Contact InformationWhere to go for Help: Partner Relationship Management Team Roles • Partner Relationship Management Team Roles: • Proactive partner relationship management • Identifying new vendor companies that can address skill gaps • Negotiation and set up of MSOWs (ERS enables a partner) • Point of contact for the delivery team to address issues with existing partners • *For a complete list of Partner Relationship managers please see Contact List for Partner Relationships

  7. Contact InformationWhere to go for Help: Partner Relationship Manager

  8. Contact Information for ICSWhere to go for Help:

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