Welcome to Framfield Medical Centre. Framfield Medical Centre Ipswich Road Woodbridge Suffolk, IP12 4FD Telephone: 01394 615500 Fax: 01394 387632. Surgery Opening Times Mon, Tues 8am -8pm Wed – Fri 8am – 6:30pm. E-Mail contacts: firstname.lastname@example.org
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
Framfield Medical Centre
Suffolk, IP12 4FD
Telephone: 01394 615500
Fax: 01394 387632
Surgery Opening Times
Mon, Tues 8am -8pm
Wed – Fri 8am – 6:30pm
E-Mail contacts: email@example.com
Practice Website –www.framfieldhouse.com
IF YOU REQUIRE THIS INFORMATION IN
LARGER PRINT PLEASE ASK AT RECEPTION
Over 10,000 patients are already registered with the practice. Our five full-time GP partners each take a lead role in the management of the practice and they are supported by salaried GPs and registrars (doctors training to become GPs).
Dr Jonathan Haigh. MBBS. MRCP (UK), MRCGP, DRCOG
Qualified from Newcastle-upon-Tyne 1976
The Senior Partner – he is a GP trainer responsible for the training of GP registrars.
Dr Richard Verrill. MBBS, MRCGP, DRCOG, FPcert.
Qualified from University College Hospital, London in 1981. Started GP training scheme in 1983. Worked in London, and Isle of Wight, followed by orthopaedic experience at U.C.H. London and Royal National Orthopaedic Hospital, Stanmore. Joined as a Partner in 1986.
Dr John Lynch. MBChB, MRCGP, FPcert
Qualified from University of Bristol 1991. Joined the Practice in 1995 . Dr Lynch is responsible for University of East Anglia medical student training in the practice, he has recently become the representative of the practice on the DHG commissioning group. John is also the Medical Officer to the Seckford Foundation.
Dr Tim Reed. MBBS, MRCGP, DRCOG, DCH
Qualified from St Mary’s Medical School, London 1985. Brought up in Suffolk, was a GP Partner in Felixstowe for 12 years before joining the Practice in 2003. Tim is a GP trainer responsible for the training of GP registrars. Tim supports the super blues!
Dr Philippe Weeks. MBBS, MRCGP
Qualified from Charing Cross & Westminster Medical School London, in 1992. Gained widespread general medical experience as a hospital doctor for 9 years with a special interest in cardiology. Worked in New Zealand for 3 years as a medical registrar, consultant physician, and emergency physician. Joined as a partner in 2004.
Our Associates (Salaried GPs)
Dr Debbie Fairweather. MBBS, DA, DRCOG
Qualified from University College, London in 1982. Worked in Suffolk since1983, completed GP training in 1986. Has worked since locally as a GP locum, as a clinical assistant in Dermatology at Ipswich Hospital, and currently as a salaried GP both at Aldeburgh Surgery and Framfield House.
Dr George Enslin MBChB, MRCGP.
Qualified from University of Orange Free State, South Africa, 1986. Solo private practice for 13 years in rural farming community before immigrating to UK. GP training at Framfield House 2005 and has been working here since. George is also the doctor responsible for army personnel at Rock Barracks, Woodbridge.
Dr Alison Caney MRCGP, BMBS, DCH, BMedSci(hons)
Qualified from University of Nottingham in 2002. Has worked in West London for the past 8 years, where she completed her GP training. She has recently relocated to Suffolk and started at Framfield House in April 2011
We are a recognised training practice for the General Practitioner Training Scheme. From time to time fully qualified and experienced Doctors (GP Registrars) work with us before joining their own practice. Medical Studentsare occasionally attached to the practice.
Business Manager Carole Edwards, MBA
Administrators Linda Hales – Finance
Lindsay Baskett – Administration and Clinics
Paul Jones– IT & Facilities
Debs Hayward/Sue Potter - Clinical
Nurse Practitioner Catriona McCallum
Practice Nurses Sallie, Sarah, Nicky & Emma
Health Care Assistants Tara, Sue & Jane
Medical Secretaries Sue Munro, Debbie Roberts& Brenda
Receptionists Polly, Lisa, Hilary, Jane, Tracey, Colleen & Angela
Dispensary Manager Trina Freezer
Dispensers Sarah, Anj & Nina
INFORMATION – Staff & Services
LOCAL CATCHMENT AREA
Registration enquiries: NHS Suffolk PCT, Rushbrook House, Paper Mill Lane, Bramford, Ipswich.
INFORMATION - appointments
EMERGENCY OUT OF HOURS COVEROut of hours emergency care is provided in Suffolk by 'Harmoni’ - the telephone number is 0300 130 3066. To contact a doctor in an emergency ring 01394 615500 - if the surgery is closed, stay on the line and you will be put through automatically.
NURSE PRACTITIONER APPOINTMENTS
Nurse Practitioner – Catriona is a qualified Nurse Practitioner. She can review patients presenting with minor illnesses, offer emergency treatment and prescribe routine medications.
Practice Nurses - Sallie, Sarah, Nicky& Emmarun chronic disease monitoring clinics for patients with long-term chronic medical conditions – patients are usually invited to attend these.
They also run emergency clinics in the evenings for patients who request a “same day” appointment after 11a.m. They will make an assessment and, if necessary, make arrangements for patients to be seen by a Duty Doctor.
They also offer some contraceptive services, cervical smear checks, ear syringing, dressings/wound care, immunisations and travel advice.
Our Health Care Assistants are trained to provide phlebotomy (blood tests and perform ECGs, routine Blood Pressure check and new Patient Health Checks. They also offer Alcohol and smoking cessation advice.
All women aged 25 to 65 are strongly advised to have a regular cervical smear. The first smears are performed at 25 years of age, then 3 yearly up to 49 and then 5 yearly from 50 – 64. Patients will be recalled automatically.
PATIENTS NOT SEEN AT SURGERY RECENTLY
The Practice provides a consultation on request to patients between 16 and 75 years of age who have not attended surgery during the last 3 years and also provides a consultation on request to patients over 75 years of age who have not attended the surgery over the last 12 months.
If necessary, owing to a patients medical condition, this may take place in the patients home.
Our telephones are very busy first thing in the morning, especially on Mondays. To help relieve this problem calls for test results and routine enquiries should be made from 10 a.m. onwards.
Our clinical team will give advice over the telephone when they are not consulting. If appropriate our receptionists will take your contact details, along with an indication of your problem, and a message will be left for their attention. Receptionists have been asked not to interrupt the doctors in clinic and may therefore ask you to ring back between 11:30am and 12 noon unless your call is urgent.
If you feel too ill to attend the surgery you may ring between 9:00am and 10:30am to request a home visit - regional guidelines suggest that home visits are reserved for emergencies and the elderly, housebound or terminally ill patients.
Giving the receptionist an idea of the problem helps the Doctor assess the urgency of the visit. Information will be handled in the strictest confidence.
EMERGENCY CARE & ADVICE
OUT OF HOURS, BANK HOLIDAY & WEEKEND COVER
Outside core Practice hours the answer phone will divert your call to the out-of-hours service, HARMONI on 0300 130 3066.
You can also contact NHS Direct (a confidential 24-hour telephone help line) for advice on Tel:0845 4647 or www.nhsdirect.nhs.uk.
www.nhs.uk has information on a range of healthcare providers.
We will review any emergency medical casualties at the surgery however, where possible, we ask you to telephone before bringing a casualty to us in order that we may alert a Doctor or Practice Nurse.
Outside surgery opening hours - major injuries are dealt with at A&E, Ipswich Hospital, Heath Road, Ipswich. Tel: (01473) 712233 and Minor injuries are dealt with at the Minor Injury Unit at Riverside Clinic, Landseer Road, Ipswich (01473) 299622.
DISPENSING & PRIVATE SERVICES
PRIVATE SERVICES & FEES
Services such as private medical examinations, insurance claim forms, BUPA/PPP vaccination certificates, Passport and Licence authorisations are outside the NHS and the Doctors are entitled to charge a fee.
Details of fees are displayed in our waiting areas.
Our Private Healthcare service providers should indicate their fees either in their leaflets or in their consulting rooms – if not please ask before agreeing to treatment.
Patients have the right to express a preference to receive services from a particular clinician, either generally or in relation to a specific medical condition, as long as they notify the Practice of this preference in writing.
ACCESS TO MEDICAL RECORDS
As providers of healthcare services, our staff ask you for information so that you can receive appropriate care and treatment. Everyone working for the NHS has a legal duty to keep information about you confidential.
You may be receiving care from other people as well as NHS staff. So that we can all work together for your benefit, we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need to know and it is in your and everyone's interest. Whenever we can, we remove details that identify you – the same rules of confidentiality apply.
You have a right of access to your health records. The Data Protection Act (1998) gives you the right of access to all information that the Practice holds about you on manual and computer records. It is your legal right to see your records and if you so wish, to obtain a photocopy of them. Only in exceptional circumstances can access be withheld. If you would like to apply for access to your health records or receive further information about this please contact the Business Manager. An administration fee is payable for copies provided.
The Practice has a duty to provide a safe and secure environment for patients, staff and visitors. Violent or abusive behaviour will not be tolerated and decisive action will be taken to protect staff, patients and visitors.
The practice adheres to the Data Protection Act 1998, and will only disclose information about you with your full permission, or where there is a medical need to do so. All our staff are bound by strict rules of confidentiality.
Our Patient group (HELP) has recently folded owing to the relocation of the Chairman. This group provided a voluntary service providing Health Education Links for Patients and was intended to assist patients. Although we have no firm plans to establish a new group at this time we would be interested in hearing from anyone interested in either participating in a future patient group or wishing to offer their services as a volunteer. Please pass your details to the receptionists who will forward them to the Business Manager.
PATIENT RIGHTS & RESPONSIBILITIES
NEW PATIENTSTo register with the practice, please complete a registration form which is available from reception (or our website www.framfieldhouse.com) - checking that you DO you live within our practice area. You will be offered a health check with a Health Care Assistant to enable us to record your medical history before your records are received from your previous surgery.SICK NOTESIf you are employed and absent from work for up to 7 days, you should complete a self -certification form, SC2, available from your employer. Your employer may request a private sick note for Occupational Health reasons for which a charge is payable. If you are self-employed you need to complete a DSS SC1 available from DSS. HOME VISITSWe request that patients think carefully before requesting a home visit as often a more thorough and meaningful examination can be made in the surgery. Requests should be made before 10.30am. A brief summary of the problem is necessary to help the doctor prioritise visits. The visiting doctor may not be the doctor you are registered with. If you are waiting for a visit and feel the patient’s condition has deteriorated, please contact the surgery again to let us know. CHANGE OF PERSONAL DETAILS?It is important to let us know if you change your name, address or telephone number(s) so that we can update your record. If you leave the area you will have to register with another Surgery.CANCELLING APPOINTMENTSIf you cannot keep your appointment, please let us know as soon as possible, so we that can offer it to another patient
PRAISE, COMMENTS OR CRITICISM?Framfield House Surgery aims to provide a quality, caring service but we recognise that there is always room for improvement. We welcome any helpful comments, concerns or complaints - these can be directed in writing or over the telephone to our Senior Partner, Dr J. Haigh or to the Business Manager, Ms C. Edwards (01394) 615518 - e.mail firstname.lastname@example.org.
We have a formal procedure which ensures that issues raised are recorded, discussed, remedial actions are agreed and, where contact details have been provided, written responses are issued. Copies of our Complaints Policy can be provided on request.
PATIENT RIGHTS & RESPONSIBILITIES
You now have access to these additional private healthcare services:The Hearing Care CentreComputerised Hearing tests Outstanding aftercareLatest digital technology Home visits Sessions held all day Wednesday. For an appointment to have your hearing assessment call 0800 0962637 or visit our website at www.hearingcarecentre.co.ukOsteopathy services - Susan J. Kimber BSc, (Hons.)Ost.Osteopathy can safely and naturally treat many conditions, including:Headaches Whiplash/Neck pain Sports Injuries Arthritis Sciatica BackacheMuscular and joint problems in any part of the body, or associated with pregnancy. Sessions held on Monday & Friday (afternoons) and Tuesday & Thursday (mornings)For appointments please call Framfield Medical Centre on 01394 615500Physiotherapy servicesNewman Physiotherapy offers treatment and advice on all muscle and joint pains including pulled muscles and sports injuries. Acupuncture treatment is also available.For further details please call 0793 1611 321Sessions are held on Tuesday (afternoons) and Wednesday & Friday (all day)For appointments please call Framfield Medical Centre on 01394 615500
PATIENT – PRIVATE HEALTHCARE
PATIENT –PRIVATE HEALTHCARE.…
Counselling servicesCounsellor - Sue Ward-Booth MSc CPsychol Chartered Counselling Psychologist
PATIENT –PRIVATE HEALTHCARE.…