FairPoint Wholesale User Forum

1. FairPoint Wholesale User Forum Agenda & Opening Remarks John Berard, Director, Wholesale Customer Relations Portland, Maine January 23, 2008

2. Agenda – Morning Session • Webex/Conf Bridge Etiquette • Mute Phones when not speaking *6 (*6 again to un-mute) • Never put your phone on hold to take another call (avoids music on hold) • State your name and company when speaking • Ask Questions at the end of the slide not in the middle. • Two options (raise hand on Webex or un-mute and ask your question) FairPoint Wholesale User Forum - Proprietary and Confidential

3. Agenda – Morning Session • Morning Agenda • Close and Cutover Update – Michelle Hymson • Central Office Access Post Close – Claudia D’Amato • Billing Update – Rich Murtha • Morning Break • OSS Test Plan – John Berard FairPoint Wholesale User Forum - Proprietary and Confidential

4. FairPoint Wholesale User Forum Close and Cut-Over Update Michelle Hymson, AVP Wholesale Services Portland, Maine January 23, 2008

5. Regulatory Transition Approval phase Services phase Verizon Systems FairPoint Operates Close and Cut-Over Update Transaction Timelines Tentative Close Date February 29, 2008 Planned Cut Date July 31, 2008 FairPoint Wholesale User Forum - Proprietary and Confidential

6. FairPoint Wholesale User Forum Collocation Access Post Close Claudia D’Amato, Service Manager, Wholesale Customer Care Portland, Maine January 23, 2008

7. Access to FairPoint Properties FairPoint Communications is committed to providing as seamless a transition as possible for Wholesale Customers with Collocation sites in ME, NH and VT Collocated Customers currently doing business with Verizon in ME, NH & VT have been identified. FairPoint has posted requirements on its Wholesale Web site for Collocated Customers to provide employee specific information to help with the transition. An e-mail detailing the requirements has also been sent to identified Wholesale Customers. FairPoint Wholesale User Forum - Proprietary and Confidential

8. Access to FairPoint Properties • Wholesale Customer Employees who will be working at FairPoint properties will require a FairPoint ID card. • FairPoint IDs and Access Cards/Keys will be provided no later than 2 weeks prior to scheduled sale close date • A FairPoint Picture ID Card Request Form must be filled out and returned for each employee ID request. • The Request Form must be returned to FRP in order for a FairPoint ID to be issued for the individual • The ID will carry a photo of the Wholesale Customer Employee & will clearly identify the holder as a non-FairPoint employee FairPoint Wholesale User Forum - Proprietary and Confidential

9. Access to FairPoint Properties Form to be returned to: FairPoint Communications Rich Murtha 155 Gannett Dr. So. Portland, ME 04106 Name = CLEC Employee Name Location = CLEC address Date Required = Leave Blank Non-Employee Collocator = Check Box FairPoint Sponsor = Rich Murtha Title = Director Customer Operations Wholesale Sponsor’s Phone # = 207-648-3059 Authorized Signature = FRP Sponsor to sign FairPoint Wholesale User Forum - Proprietary and Confidential

10. Access to FairPoint Properties Wholesale Customer Employees requiring access to FairPoint properties to work at their collocation sites will be issued Access cards and/or Keys as required. A Non-Employee Regional Access Card/Key Application must be completed and returned to FairPoint FairPoint Wholesale User Forum - Proprietary and Confidential

11. Access to FairPoint Properties Form to be returned to: FairPoint Communications Rich Murtha – Director Customer Operations – Wholesale 155 Gannett Dr. So. Portland, ME 04106 Reason For Request = Other Old Card Key # = VZ Collo ID (if available) Section 2 all fields should be filled out Section 3(A) to be signed by Wholesale Customer Mgr. Section 3(B) will be signed by FairPoint Sponsor. Section 4 = Information in text box above. FairPoint Wholesale User Forum - Proprietary and Confidential

12. Access to FairPoint Properties Section 5: check off the states in which technician access is required to work at collocated sites. FairPoint Wholesale User Forum - Proprietary and Confidential

13. Access to FairPoint Properties Barney Boynton Director – Operational Risk 207-648-3130 bboynton@fairpoint.com Identified Wholesale Customer Employees will be issued IDs, access cards and/or keys to be used for entrance into identified Collocation sites. FairPoint will send access cards and/or keys via Express mail to the designated Wholesale Customer contact person approximately 2 weeks before the scheduled sale close date. During the business day access problems on or after February 29th to any collocated site should be submitted via e-mail to bboynton@fairpoint.com or call 207 648-3130. Access problems occurring during non-business hours should be directed to FairPoint’s Maintenance Control Organization at 866-984-0626. Access issue escalations should be directed to: FairPoint Wholesale User Forum - Proprietary and Confidential

14. Upon receipt of the FairPoint ID, the Wholesale Customer Employee must sign and return the FairPoint Picture ID Card Receipt. Access to FairPoint Properties Return form to: FairPoint Communications, Inc Barney Boynton 155 Gannett Dr. So. Portland, ME 04106 Access cards will not be activated until receipt is returned to FairPoint. FairPoint Wholesale User Forum - Proprietary and Confidential

15. FairPoint Wholesale User Forum Billing and Disputes Rich Murtha, Director Wholesale Operations Portland, Maine January 23, 2008

16. FairPoint Wholesale Billing • Close Feb 29th 2008 • Billing: • After close you will continue to receive billing in the same format it is received today from the same connections you currently use with Verizon. • Payment • Your payments will be processed by Verizon until cutover currently scheduled for the end of July. • If the wholesale customer pays via lockbox, they will continue to remit the payment in the same manner they do today. • If the Wholesale customer processes payments via wire you will continue to remit in the same manner you do today. • You will also continue to receive your DUF Files etc in the same manner as you do today until Cut-Over. FairPoint Wholesale User Forum - Proprietary and Confidential

17. FairPoint Wholesale Billing • Cut-Over • Billing • FairPoint will be converting the Billing process from today's CABS interface to CDG. • Invoices will be in BDT/CSR format – CSR’s are optional. • Delivery methods are CD, Paper and FTP - FTP will replace the NDM option. • Current Bill Date will be maintained. • CDG will be holding 18 months of history prior to data being archived • Billing disputes and collections will be processed together within the ordering center to have a complete order process. • DUF/MUF will be in industry standard EMI format - Issue 22 Version 3  • Delivery options are CD/Email, FTP and Cartridge. Current delivery schedule will be maintained. • Payment • Payments methods will be Check via wholesale lockbox, Wire Transfer, Electronic Transfer FairPoint Wholesale User Forum - Proprietary and Confidential

18. FairPoint Wholesale Disputes and Collections FairPoint requests that wholesale customers submit a complete wholesale claim with all required fields entered. All claims that are incomplete will be returned and FairPoint will request that the customer supply the missing elements and resubmit the claim via the wholesale dispute resolution process. A copy of the dispute form will be posted on the website. • Key elements to verify before submitting a claim: • Ensure all required fields appearing in the Section 1 table are complete • Ensure all data populated in the fields subject to validation is complete and accurate • Review the Claim Type to determine if the selected Claim Type requires a Circuit ID/CLLI/WTN or PON • Ensure the selected Bill Date reflects the charges in dispute • All claims should be formatted to conform to the FairPoint “Wholesale Billing Claims Spreadsheet.” This spreadsheet will be sent back to customers containing the resolution for the submitted claim. • When FairPoint receives an email with one or more spreadsheets attached, every claim on a single spreadsheet will be investigated at the same time, which FairPoint refers to as a “Batch.” FairPoint will provide its initial response to all claims listed in the spreadsheet at the same time, which FairPoint refers to as a “Batch Level” response. FairPoint will have the ability to send customer status reports as claims are investigated in addition to the final resolution response. FairPoint Wholesale User Forum - Proprietary and Confidential

19. FairPoint Wholesale Disputes and Collections • Claim Types • As noted above, the “Circuit ID/CLLI/WTN” and “PON” fields are required fields only in certain circumstances. These circumstances are identified in the chart below • BLK- Customer telephone line block is billing incorrectly • DISC- A circuit or line that is billing after the request of disconnection. • LPC- Invalid or incorrect Late Payment Charges appear on the customer bill. • MRC- Invalid or incorrect Monthly Recurring Charges appear on the customer bill. • NRC- Invalid or incorrect Non-Recurring Charges appear on the customer bill. • RAT- Invalid or incorrect Rates, per tariff or contract, appear on the customer bill. • TAX- Invalid or incorrect Taxes/Surcharges appear on the customer bill • USG- Invalid or incorrect Usage fees appear on the customer bill. FairPoint Wholesale User Forum - Proprietary and Confidential

20. FairPoint Wholesale Disputes and Collections • Acknowledgment and Assignment of Tracking Numbers. • When submitting wholesale claims, all required fields must have the correct data populated within the cell. If the customer-provided spreadsheet does not contain complete information in the required fields, the claim will be rejected. Once the customer has supplied the missing information and has resubmitted the claim, FairPoint will validate the fields indicated in the Section I table. Once these fields have been validated, the claim will be acknowledged. • If a customer has a claim involving multiple lines with a matching BAN, Bill Date in Dispute and Claim Type, FairPoint will assign a single FairPoint Audit Tracking Number. • All customer responses will contain an attached Wholesale Billing Claims Spreadsheet with information pertaining to each submitted claim item. FairPoint Wholesale User Forum - Proprietary and Confidential

21. FairPoint Wholesale Disputes and Collections • Resolution Status • FairPoint will respond to all claims using the standard Wholesale Billing Claim Spreadsheet and note all findings in the Email the Spreadsheet is attached to. This spreadsheet will be sent to the customer as an attachment to a FairPoint Response Letter. • FairPoint responses will include: • WCIT Audit Tracking Number – Assigned FairPoint Claim Tracking Number associated with each line (Circuit ID/ CLLI/WTN) in the claim. • Source of Payment Terms – Indicates whether the claim relates to a Tariff or Contract (e.g. ICA). For disputes that do not relate to a Tariff or Contract, “Not Applicable” is placed in this field. • Status – The Status will denote investigation findings for a specific line (Circuit ID/ CLLI/WTN) in dispute. Status findings are noted as “Resolved” or “Pending Investigation”. • Notes – Notes pertaining to the claim investigation findings and resolution. • Denied Amount – The dispute that remains as a valid charge. • Approved Amount – The dispute amount to be credited to the customer. FairPoint Wholesale User Forum - Proprietary and Confidential

22. FairPoint Wholesale Disputes and Collections • Inquiries • When you have general questions regarding your billing account, you should contact the FairPoint Billing Claim Center. • Example of Inquiry Activity: • Bill copy requests (handled by both claims and collections) • Explanation of bill • Address change for bill • Request for electronic billing • 800 Numbers for FairPoint: • 866-925-8971 Wholesale Billing Disputes and Collections • Email Address: • Wholesalebilling@FairPoint.com • Should you have any questions regarding payments, please contact your Payment Contact Center. Please do not submit a claim regarding payments or misapplied payments. FairPoint Wholesale User Forum - Proprietary and Confidential

23. FairPoint Wholesale Billing, Disputes and Collections • Questions FairPoint Wholesale User Forum - Proprietary and Confidential

24. FairPoint Wholesale User Forum On Break FairPoint Wholesale User Forum - Proprietary and Confidential

25. FairPoint Wholesale User Forum OSS TEST PLAN John Berard, Director Wholesale Customer Relations Portland, Maine January 23, 2008

26. Agenda - OSS Test Plan • Overview • Roles and Responsibilities • FairPoint and Wholesale Customer • The Schedule • Phase 2 Wholesale Customer Integration Testing • Phase 3 Wholesale Customer Certification • Test Metrics • Defect Management FairPoint Wholesale User Forum - Proprietary and Confidential

27. Overview • FairPoint provides Wholesale Customers a Wholesale Customer Testing Environment supporting Pre-Order, Order and Trouble Administration Transactions for both ASR’s and LSR’s. FairPoint Wholesale User Forum - Proprietary and Confidential

28. Roles and Responsibilities – FairPoint • Define Test Decks • Identify and Communicate Test Data in support of Wholesale Customer Certification • Satisfy Data and Environment Requirements • Validate connectivity from Wisor to backend OSS systems prior to Wholesale Customer testing • Work in conjunction with individual Wholesale Customer's to provide and confirm access to Wisor FairPoint Wholesale User Forum - Proprietary and Confidential

29. Roles and Responsibilities – FairPoint • Define Test Execution Calendar and Detailed Schedule • Log defects and manage defects to resolution internally • Conduct Wholesale Customer Defect Status Meetings • Develop, maintain, and publish weekly test execution and defect metrics reports for Wholesale Customer's • Retest defects and provide environment certification test support • Review and Refine Tests FairPoint Wholesale User Forum - Proprietary and Confidential

30. Roles and Responsibilities -Wholesale Customer’s • Work with FairPoint to establish connectivity to Wisor Gateway (find connectivity guide @: www.fairpoint.com/wholesale ) • Define test data requirements and deliver to FRP per agreed upon schedule • Execute tests via Wisor and/or GUI • Communicate and/or log defects for failed tests • Retest defects and confirm resolution • Participate in Defect Status Meetings FairPoint Wholesale User Forum - Proprietary and Confidential

31. Schedule - Phase 1, 2, 3 FairPoint Wholesale User Forum - Proprietary and Confidential

32. Schedule – Phase 1, 2, 3 FairPoint Wholesale User Forum - Proprietary and Confidential

33. Phase 2 – Customer Integration TestingKey Activities • Uses the same configuration of the environments and test conditions as Phase 1 • Individual Wholesale Customer’s take an active role in test execution. • Wholesale Customer’s provide specific data requirements and FairPoint provides specific test data sets to be used for each test. • Wholesale Customer Shakeout Test • Wholesale Customer Access and connectivity to Wisor hosted solution • Wisor connectivity to FairPoint back office systems • Wholesale Customer Integration Test • Full execution of all tests that will be in scope for Phase 3. • Identify and resolve a majority of the defects. • Retesting of fixed defects. FairPoint Wholesale User Forum - Proprietary and Confidential

34. Phase 3 - Customer CertificationKey Activities • Production environment connectivity testing conducted • Data requirements reviewed, accounts identified and provided to Wholesale Customer • Environment reset and baseline • Test transactions submitted and validated in downstream systems • Responses generated and confirmed by Wholesale Customer • Test results reviewed and approved – Certification granted FairPoint Wholesale User Forum - Proprietary and Confidential

35. Test Metrics • Wholesale Customer Defect Summary Report • Captures the following metrics for ALL Wholesale Customer’s: • Defect # • Severity • Status • Assigned Team • Detected in Application • Summary • # Blocked Tests • Planned Fix Date FairPoint Wholesale User Forum - Proprietary and Confidential

36. Test Metrics • Wholesale Customer Testing Summary Report • Wholesale Customer Test Execution Roll-up Report (Executive View) • Captures the following metrics for ALL Wholesale Customers: • All Wholesale Customer's by Name • Test Phase • % Plan Executed % Actual Executed • % Passed • % Failed • Status – RED / YELLOW / GREEN FairPoint Wholesale User Forum - Proprietary and Confidential

37. Test Metrics • Wholesale Customer Test Case Execution Detail Report This weekly report captures the following metrics: • Wholesale Customer Name • Application(s) • Test Phase (Phase 1, 2, 3) • Start Date • End Date • Total Test Cases Planned • Actual Executed to Date • % Plan Executed • # Passed • # Failed • # Not Complete • # No Run • Total Count • % Actual Executed • % Passed • % Failed • Status – RED/YELLOW/GREEN FairPoint Wholesale User Forum - Proprietary and Confidential

38. Defect Management Process • Defects captured, fixed, retested, and closed by Wholesale Customer. • FairPoint and Wholesale Customer Agree on Test Deck – Scenarios (Requisition Type & Activity Type) to be tested. • Wholesale Customer submits Test Orders – FairPoint and Wholesale Customer Document Results. • Wholesale Customer sends all identified defects to FairPoint at OSSdefect@fairpont.com • Response to include: PON, CCNA, Requisition Type, Activity Type, CID/WTN, description of defect. • FairPoint records defect, analyzes, identifies fix, implements fix, notifies wholesale customer to retest. • Wholesale Customer retests and provides results to FairPoint • FairPoint closes out defect upon confirmation of fix by the Wholesale Customer. FairPoint Wholesale User Forum - Proprietary and Confidential

39. Defect Management Process • Daily Defect Meeting Details • Meeting Schedule: Recurring Daily (30 to 60 minutes) • Priorities: • Severity 1 Issues – Sorted By - Detected Date • Severity 2 Issues – Sorted By - Detected Date • Aged Defects – Defects that have been open longer than defined SLA targets • Location: Conference Bridge Will Be Provided • Required Participants: • FairPoint Test Coordinator • FairPoint Defect Manager • Wholesale Customer Primary Points of Contact • Optional Participants: • Wholesale Customer Alternate Points of Contact FairPoint Wholesale User Forum - Proprietary and Confidential

40. Defect Management Process Defect Severity Guidelines FairPoint Wholesale User Forum - Proprietary and Confidential

41. FairPoint Wholesale OSS Test Plan • Questions FairPoint Wholesale User Forum - Proprietary and Confidential

42. FairPoint Wholesale User Forum • Today’s Afternoon Session 1:30PM to 3:30PM EST • Review FairPoint Wholesale Website • Review Question and Answer Log from November 29th 2007 User Forum • Next User Forum February 27th 2008 - Face to Face • Portland Maine Marriott –Sable Oaks FairPoint Wholesale User Forum - Proprietary and Confidential