Customer Service and the Banking Industry. Presented by: Adam Herrera, Thomas Grady and Irma Garcia. Background. AILT Bank in business since 1991 Strictly supports local economy Growth has been substantial since beginning of economic crisis began. S.W.O.T. Analysis. Strengths Weaknesses
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Presented by: Adam Herrera, Thomas Grady and Irma Garcia
Issues and Concerns That Need Identifying
AILT bank is posed to recapture past customers, retain present customers, and attract new customers.