Download
1 / 29
290 likes | 413 Views
Users often encounter frustrating delays and complexities while using their computers, leading to inefficient workflows. Our team, including Frigid Pink Keerthik Omanakuttan, Julie Baca, Karl Schults, and Rose Zeller, presents 'Speed Up Solutions' aimed at simplifying computer performance enhancements for everyday users. Our solution offers varying levels of detail, making it safe, easy to learn, and quick to implement, catering to users like Frank, Vanessa, and Sarah who are looking for efficient ways to speed up their computers and resolve common issues with ease. ###
E N D
Speed Up Solutions Team Frijid Pink Keerthik Omanakuttan, Julie Baca, Karl Schults, and Rose Zeller
Problem: • Users’ tasks are made unnecessarily difficult by unresponsive computers • Solution: • Allow the user to speed up the computer
Scenarios • You notice that your computer is running more and more slowly. Task: Use Speed Up Solutions to make your computer run faster • You are working on a Word document, when Word freezes. Task: Find a way to continue working on your Word document. • You want to remove a Computer Pinball Game that you haven't used in a long time. Task: Use Speed Up Solutions to uninstall the Computer Pinball Game.
Current Solutions Available tools are built for “power users”
Levels of Abstraction: More than computer science buzzwords
Goals • Allow Frank, Vanessa, and Sarah to speed up their computers in a way that works for them • The solution must • Allow access to varying levels of detail • Be considered safe to use • Be easy to learn • Be quick to complete
Automatic/ManualOriginal Design Usability Issue: Users were not provided with enough information to form appropriate conceptual models of the automatic or manual processes
Automatic/ManualCritique Lack of information lead users to form faulty conceptual models Automatic= “a guide through like my tax software” Manual= “probably too complicated for me”
Automatic Summary ORIGINAL DESIGN • Usability Issue: • Users believe they can and want to decide whether they accept changes made by automatic process REDESIGN • Users can undo and redo changes made
Disc Clean UpOriginal Design • Usability Issue: • Confusion about files • Intimidating and decision intensive (one user even skipped!)
Disc Clean UpCritique Computer Files Concept Models: Word Document “I put them there” I save it My Files Deleted Files I decide if I need them anymore E-mail Attachment I download it Files needed for the computer to run I should not touch these Concept Model for Disc Clean Up: “I thought it would be like defragmenting and get rid of unnecessary things”
ORIGINAL DESIGN Startup Clean Up • Usability Issue: • Users could not tell the initial or changed status of each process REDESIGN • Current and possible states for each process are visible
Learn MoreOriginal Design Usability Issue: Learn More content was either never accessed or left users still feeling confused
Learn MoreCritique Revisiting Concept Models: What are users thinking when we expect them the use Learn More? What do users anticipate Learn More is? Why should I make a process not run on startup? That’ll just be a big block of text I don’t understand. How do I know if I need to perform disc clean up?
Learn MoreReDesign • Acknowledges that users may be asking questions while considering screen. • Users don’t have to search through a big block of text to the answer to their specific question. • Users can keep answers to questions up while they work on speed up step.
