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TDOT’s ESS Enrollment Procedures

TDOT’s ESS Enrollment Procedures. Crystal M. Alfaro HR Analyst TN Dept. of Transportation. Objective. Initiative Problems with ESS Solutions/Current Practices. The Initiative. Notified Regions 2014 Fall Enrollment will only be online Adopted same practice for New Hires.

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TDOT’s ESS Enrollment Procedures

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  1. TDOT’s ESS Enrollment Procedures Crystal M. Alfaro HR Analyst TN Dept. of Transportation

  2. Objective • Initiative • Problems with ESS • Solutions/Current Practices

  3. The Initiative • Notified Regions 2014 Fall Enrollment will only be online • Adopted same practice for New Hires

  4. Problems with Using ESS • Unable to assist with clarifying error messages in Edison due to inability to actually see them • New and current employees saving and not submitting enrollment information in Edison • Unfamiliar with new enrollment process and selecting content • Unfamiliar with how to log on to Edison

  5. Solution • Walked through each step of the process with a new hire (Clerks in the regions) • Ask for confirmation page when completing insurance enrollment • Reminders on Calendars for projected date insurance information should be visible in Edison • Created a Help sheet to assist New Hire

  6. Current Process for New Hires • Asked to have email and Edison log-in info before scheduling meeting • Walk through process of obtaining insurance information, understanding enrollment procedures, and making sure employee can successfully log-in to Edison. *Paper forms only used by clerks/HR staff if an issue with ESS arises. • Instruct employees to submit confirmation page with the Basic Life Beneficiary Form. • Provide help sheet and contact information.

  7. Questions?

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