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WELCOME!

WELCOME!. Browsers. HelpDesk Bootcamp 2006. Jamie Johnson. Subliminal. Throughout the slides, there will be messages. Can you remember them all?. subliminal. Partial or Full Support at JMU. Internet Explorer. Firefox. Safari.

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WELCOME!

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  1. WELCOME!

  2. Browsers HelpDesk Bootcamp 2006 Jamie Johnson

  3. Subliminal • Throughout the slides, there will be messages. • Can you remember them all? subliminal

  4. Partial or Full Support at JMU Internet Explorer Firefox Safari NETSCAPE IS NOT SUPPORTED! (Though it is used on older Macs OS 9.x)

  5. Safari NO! Not that type of Safari! Play

  6. Safari • Standard browser in Macintosh OS X • Allows option to use tabbed browsing • ========================================================== • Browser Name / OS version: Safari 1.2 on Mac OS 10.3.4 & Greater (Panther). If running less than Mac OS 10.3, OS upgrade is encouraged. • Support Level: Safari 1.2 on Mac OS 10.3.4 and greater (Panther or Tiger) is the recommended browser for Macintosh users at JMU. • e-campus/J-Ess compatibility (part of PeopleSoft, which includes IS-HR, IS-SA, IS-Fin): Supported by e-campus/J-Ess.Users may need to turn off popup blocker for features such as e-campus Buy My Books link, UDAP contract sign up and Bill payment site. • Works for e-Grading Grade Entry on e-campus: Yes. • Works with eVA: No. Safari 1.0 is supported by eVA for Mac OS X users, but has issues with e-campus, J-Ess. Safari 1.0 will not work with e-grading. Refer to http://isapps.jmu.edu/browser/mac.asp for Macs and https://buys-www-02.buysense.com/login/browser_support.jsp for eVA configuration.

  7. Firefox Uh, the other Firefox…

  8. Firefox The best alternative to IE due to its speed and clean UI according to PC Magazine. • Tabs (Tools/Options) • A streamlined, “no nonsense” browser that uses a speedier engine than IE (Gecko). • Better security track record than IE. • Firefox does not integrate with certain desktop apps such as Word or Excel (nor do the other non-IE browsers). • “Also, Firefox does not render nonstandard DHTML properly. While this isn’t really Firefox’s fault – it happens because some sites don’t follow W3C standards . . . ” (PC Magazine); example to follow later. • Breadth of add-ins. Updates and downloads available at www.mozilla.com. • =================================================================================== • Browser Name / OS version:Firefox 1.5.0.7 on both Mac OS X and Windows 2000/XP • Support Level: not supported on Mac, but limited support on Windows; works with some issues • e-campus/J-Ess compatibility (part of PeopleSoft, which includes IS-HR, IS-Fin, IS-SA): Works, but has some issues • Works for e-Grading Grade Entry on e-campus: Does not work for e-grading • Works with eVA: No Reference: http://isapps.jmu.edu/browser/mac.asp • Version 2.0 is on its way!

  9. Internet xplorer It is useless to resist! Gotta have it…. You can’t always choose your browser, but you can . . . Choose Your Attitude!

  10. Internet xplorer • THE RECOMMENDED BROWSER for Windows PC Users at JMU: Version 6.0.2x. • Less secure than other browsers – the most popular browser is the most attacked. • Slower engine than the Gecko engine used by Firefox and Netscape • Renders nonstandard DHTML properly and will run ActiveX and VBS and properly use proprietary HTML tags. • Ie7 is available, but not standard on Windows XP machines. It has default tabbed interface (no surprise there!), support for transparent PNGs, better SSL interface, and integration with Microsofts antispyware. • Configuration for Windows available at http://isapps.jmu.edu/tutorials/browser/ • NOT SUPPORTED ON MACs! • Browser Name / OS version: Ie6.0.2x on Windows • Support Level: Premier JMU support for all (Note: not supported for Macs) • e-campus/J-Ess compatability (part of PeopleSoft, which includes IS-SA, IS-HR, IS-Fin): Works fine. • Works for e-Grading Grade Entry on e-campus: Yes, for all • Works with eVA: Yes Reference http://isapps.jmu.edu/browser/mac.asp

  11. JMU ’s Recommendation The bottom line Internet Explorer 6.0.2x for Windows machines. Safari 1.2 on Mac OS 10.3.4 and greater (Panther or Tiger). http://isapps.jmu.edu/tutorials/browser/ Take a Look! http://isapps.jmu.edu/browser/mac.asp

  12. Browser du jour for Windows • Since IE is the browser du jour for Windows, we will look more in depth…. • Take a look at these sites: • Configuration: • http://isapps.jmu.edu/tutorials/browser/iebrowserchecklist.asp • http://isapps.jmu.edu/tutorials/browser/ • We have to be careful recommending Firefox: It won’t allow HTML mail in Webmail. Also, look at this Java discrepancy: http://peregrin.jmu.edu/~johns2ja/discrepancy.htm Lookie Here! Try It!

  13. IE Settings • Follow the steps for browser configuration at http://isapps.jmu.edu/tutorials/browser/ • Especially be mindful of clearing the cache (history, offline-content, files, and cookies).

  14. Mmm! Cookies!

  15. IE: More Problems than Security and Typical Settings • ISSUE: Accounts Portal and Content Advisor even if using Trusted Sites. Try it…

  16. Internet xplorer Update by going to Tools/Windows Update

  17. Now, are yOu ready FOr SuppOrt? Here’S what nOt tO dO...........……... Make Their Day Regarding the customer…

  18. REMEMBER • If you don’t remember anything else, remember thatB is for Browser! • Self-Help B: http://www.jmu.edu/computing/helpdesk/selfhelp • Just as Self-Help B is there for you, do likewise for the customer. • Do you remember the “subliminal” messages? • They’re part of what we do at the HelpDesk! Be There

  19. References • PC Magazine.FIRST LOOKS: Browser Wars Redux. • http://isapps.jmu.edu/tutorials/browser/ • http://isapps.jmu.edu/browser/mac.asp • https://buys-www-02.buysense.com/login/browser_support.jsp • http://www.pcmag.com/article2/0,1759,1825829,00.asp • http://www.deadtroll.com(Internet Help Desk Clips) used with permission from Wes Borg • FISH! Philosophy at http://www.charthouse.com/

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