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Utah Service Quality Review Group Benchmarking at PacifiCorp

This paper discusses the importance of benchmarking for service quality improvement, focusing on ePerformance systems within PacifiCorp and utilizing data from PA Consulting and IEEE. It explores comparing system types and identifying factors influencing performance differences. The study includes outage metrics, merger commitments, and results from various utilities. The analysis aims to identify best practices for enhancing service quality and reliability.

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Utah Service Quality Review Group Benchmarking at PacifiCorp

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  1. Utah Service Quality Review GroupBenchmarking at PacifiCorp February 22, 2006

  2. Performance Comparisons Benchmarking requires: • ePerformance • PA Consulting • Within PacifiCorp • IEEE Distribution Reliability • Other benchmarks • Identifying how data is derived • Comparing types of systems • Looking for other explanatory variables • Determining differences in practices that may lead to different results • Identifying opportunities for utilizing other practices to improve performance

  3. System CharacteristicsePerformance

  4. System Characteristics

  5. System Characteristics, cont’d.

  6. Outage Metrics

  7. Merger Commitment Targets & Results

  8. PA ConsultingBenchmarking Results

  9. PA Consulting – T&D Benchmarking Study 2005 (for Calendar 2004) Participants EPCOR BC Hydro Altalink HydroOne Hydro Quebec XCEL-MN (2) NWE-MT Pacificorp NWE NYSEG WE Energies METC NWE-SD DTE RG&E ATC ITC Exelon- PECO OPPD PSE&G Exelon- ComEd IPL BG&E PHI PHI-PEPCO PHI-Delmarva PHI-Altantic XCEL-CO (2) Westar KCPL SCE LG&E TXU ED El Paso International Eskom CenterPoint Entergy Services

  10. PA Benchmarking Characteristics

  11. PC PC PC SAIDI: Overall Outage Duration

  12. PC PC PC SAIFI: Outage Frequency

  13. PC PC PC CAIDI: Outage Responsiveness

  14. Florida Power & LightBenchmarking Results

  15. PC PC PC FPL Benchmark Results: Calendar 2004 w/ Major Events

  16. PC PC PC FPL Benchmark Results: Calendar 2004 w/out Major Events

  17. IEEEBenchmarking Results

  18. IEEE Reliability Benchmark • 105 Companies have responded at some time • 2004 Survey • 78 responded in 2004 • 56 provided details • 40 were same as 2003 respondents

  19. Questions

  20. Appendix

  21. Outage Metrics by State

  22. Outage Metrics by State

  23. Outage Metrics State

  24. Average Retail Rates by State

  25. Utah Power Rates vs. Western Utilities

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