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Customer informing for order execution status using Transport Management System.

Customer informing for order execution status using Transport Management System. The purpose of Transport Management System. Information. Management of Transport. Customer order execution process in standard. Customer order execution process in standard. Information available for customer.

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Customer informing for order execution status using Transport Management System.

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  1. Customer informing for order execution status using Transport Management System.

  2. The purpose of Transport Management System Information Management of Transport

  3. Customer order execution process in standard

  4. Customer order execution process in standard Information available for customer

  5. Customer order execution process in standard Information available supplier

  6. Customer order execution process in standard Information available carrier

  7. Customer order execution process in standard Information available warehouse

  8. Customer order execution process in standard ?

  9. TMS functionality in order execution process • Customer GR Statuses • Claim informing • Order volume • Orders consolidation • Scan copies storage • Originals return trace • On-line availability • Automat. Slot booking • Order-truck segregation • LSP info. transfer • Statuses tracing • Invoice Pro-forma • Reports • KPI’s • Auto. Carrier choosing • Auto. Ordering & on-line confirming • LSP info. transfer • Delivery status TMS

  10. You have each 2nd delivery delayed Is it necessary? Please recreate documents for delivery # and give to driver 12:00 AM 10:00 AM Please schedule our truck for loading When do you plane to release our driver? Order to be delivered at 10:00 AM Your driver has been released 15 min ago Our driver is on your parking Order NOT delivered Where’s my order? Order delivered at 10:00 AM Our on-time delivery KPI > 90% Can you recreate a document? Recourses for unloading available at 10:00AM Recourses for unloading are NOT available I need delivery confirmation? I don’t have information We need confirmation from supplier Truck is NOT released Truck released at 12:00AM Supplier Please confirm delivery to the Customer Where are you? Retail Where’s our product? I’m on Retail’s parking When you plane to return our documents? Our driver is on your Customer’s parking When you’ll be free? Our driver is stacked at your Customer’s WH Where is documents for delivery #...

  11. It is necessary! TMS On-Line Supplier Retail

  12. Information flow inside organization • Tools: • - Spreadsheets • - E-mail • - Mobile phone • Result: • High complexity • A lot of mistakes • Lack of visibility • Low productivity

  13. Information flow simplification by TMS • Tool: • - TMS • Result: • on-line order execution status visibility. • maximum process automation • single way for information flow • customer service level increase

  14. Solution Rent vs. Develop? ?

  15. Thank you for your attention! Johnson & Johnson Consumer, Supply Chain Development Manager, Terekhov Igor iterekho@its.jnj.com

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