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Commonwealth of Massachusetts Executive Office of Health and Human Services. EOHHS Infrastructure Consolidation and Rationalization October 2008. EOHHS Infrastructure Consolidation and Rationalization.

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commonwealth of massachusetts executive office of health and human services

Commonwealth of MassachusettsExecutive Office of Health and Human Services

EOHHS Infrastructure Consolidation and Rationalization

October 2008

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EOHHS Infrastructure Consolidation and Rationalization

The technical infrastructure vision has 4 dimensions, spanning 4 infrastructure component areas

IT Infrastructure Components

Elements of Vision

Infrastructure components optimally sized, located, and managed

Rationalized resources

1

A set of standard, supported configurations

Standard operating environments

2

A defined set of services stated in customers’ terms

Standard service offerings

3

Integrated enterprise management

4

Tools for monitoring and controlling the entire HHS technical environment

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Services Required to Support the Infrastructure

  • IT Operation Services
  • Call Center
  • IT Site Management
  • Systems Administration
  • System Operations/Production Support
  • Data Base Administration
  • System Security Administration
  • System Engineering
  • Voice
  • IT Asset & Contract Management
  • IT Commodity Procurement