Information Call

1. Information Call

2. Did you Join the Call Correctly? You Joined Correctly!  There IS a phone icon beside your name. You will be able to join the breakout sessions. You Joined Incorrectly!  There is NO phone icon beside your name. You will be Unable to join the breakout sessions. If there is NO phone icon beside your name: 3. A popup will display the phone information. 2. Rejoin using original link. Enter name & Email & click on Join Now 1. Hang up and disconnect from WebEx. Direct Line Enter number Line with Extension “ I will call in”

3. Interacting in WebEx • Be prepared to use: • Pointer • Raise your hand 31-Jul-14 3

5. Our Planning Team

6. Our Faculty

7. The Problem • Each year 8,000 Canadians die from healthcare associated infections • 220,000 others get infected • Treatment is more costly than prevention ($129 million for 2010)

8. High Simple Complicated Certainty Complex Low High Low Agreement Adapted from Brenda Zimmerman, 2010

9. Approaching different problems Simple/complicated problems Search for solutions, “problem solve” Checklists, algorithms, best practices Complex problems No one size fits all Local solutions, multiple actions Allows for paradoxes Importance of relationships “minimum specifications” 9

10. …We know what to do Hand hygiene Environmental cleaning Surveillance Precautions Practice bundles But for whatever reason we don’t always do them well…

11. Previous Initiatives: NACS • May 2010 – May 2011 • 3 “waves” • Positive Deviance and Liberating Structures • ~ 60 teams from across Canada joined over the 12 month period

12. STOP Infections Now Collaborative • Help participating institutions improve compliance with evidence based strategies to reduce HAI’s • Use Liberating structures and the Model for Improvement to engage people in changing behaviours and promoting culture change

13. STOP Infections Now Collaborative • 12+6 Month Virtual Collaborative • Supported by hand hygiene and NACS faculty • 7 learning sessions + monthly team calls • One-to-one coaching • Liberating structures + Model for Improvement

14. Improvement tools and strategies • Liberating structures + Model for Improvement SINC GSK • Implementation of change ideas using PDSA cycles (change package with ideas will be provided) • Measurement: did the change make a difference • One-to-one coaching • Networking through learning sessions, team calls and the Community of Practice

15. Model for Improvement • Powerful tool for accelerating improvement • Model used by many healthcare organizations to improve healthcare processes and outcomes

16. New Option for Transformation • Same People • Same Incentives • Same organizational Structure • Change Patterns of Relating • Include and Unleash Everyone Liberating Structures Culture eats strategy for breakfast

17. What Teams Can Expect Understand issues related to improvement work and culture change Coaching support Resources: GSK and change package Community of practice Learning with teams from across Canada

18. Stop Infections Now Collaborative P P P P A A A D D D A D S S S S Call to action Sept 16th 2011 Monthly calls until end of 18 months • All collaborative calls between LS • Regular use of CoP LS7 Closing October 5th Information Call 1 Oct/Nov Pre-work Oct 12th Information Call 2 LS6 LS4/5 LS1 LS3 LS2 One week One week June 6th February 29th /March 7th Nov.23rd November 10th Nov. 16th

19. AIM Support teams in the Virtual Learning Collaborative (VLC) to achieve a 30% reduction in healthcare associated infections Support teams to achieve hand hygiene compliance rates of at least 80%

20. Principles of this Collaborative Everyone teaches, everyone learns Active participation Measurement is fundamental to targeted improvement work

21. Principles of this Collaborative Nothing about me without me Practice deep respect for people and local solutions Practice self discovery within a group

22. Why Measure? To establish benchmarks To monitor compliance with policies and procedures To understand the impact/efficacy of your interventions

23. Whatever is being measured, it is important to use the information gathered. Continually review the data and develop action plans to address any issues

24. What to Measure? Measure the things that provide value for your setting Ask yourself? Is the information relevant? Will gathering data add value? Can this process or outcome be measured? Can the data be fed back to frontline staff in a way that makes sense to them?

25. Measures

27. Virtual Sessions: Using Webex Connect people through internet &/or telephone to create a virtual interactive learning environment Requirements: Meeting room with computer internet access MS word, PowerPoint and Excel on computer Discussion with IT re: firewall Ability to play videos on the desktop Telephone with speaker capabilities & hands free capacity

28. Webex Training Sessions (for enrolled teams, choose one): October 12th Time: 9:00 PDT; 10:00 MDT/CST; 11:00 CDT; 12:00 EDT; 1:00 ADT; 1:30 NDT October 18th Time: 12:00 PDT; 1:00 MDT/CST; 2:00 CDT; 3:00 EDT; 4:00 ADT; 4:30 NDT

29. Requirements for Registration Interdisciplinary team committed to building sustainable strategies to reduce HAI’s and improve hand hygiene Commitment to submit data Active participation and sharing Support by Executive leader Enrolment in SHN and in SINC

30. Costs & Registration $1,000 per team (up to 7 team members) 7 virtual learning sessions Monthly team calls Multiple action periods

31. Questions Paige Reason Project Manager paige.reason@uhn.ca 416-340-4800 x 8365 • Anne MacLaurin • Project Manager – SHN! • amaclaurin@cpsi-icsp.ca • 780-498-7254 • French SIA Support • Paule Bernier • Safety and Improvement Advisor – SHN! Quebec • pbernier@jgh.mcgill.ca • 514-340-8222 x 5044