Technology Teacher Training 2014 – 2015 School Year. We will be going over. Troubleshooting & Upkeep Smart B oard Blue Screen Not Responding to Touch Blinking Green Light Projectors Cleaning Filters Turn Off When Not Using Printers Paper Jams Something Just Isn’t Working
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Troubleshooting & Upkeep
Not Responding to Touch
Blinking Green Light
Turn Off When Not Using
Something Just Isn’t Working
Plug It In
Turn It On
Scanning for Viruses with AVG
How to Submit a Help Desk Ticket
What to Include in Your Ticket
What Warrants a Ticket
Parts of a Computer
Internet Browser & iPrism
Saving to H Drive
How to See if You’re Connected
How to Make Folders
Using Outlook Calendar
How to Turn On
Plugging Into Carts
Other Things to Know
Read Your e-mail
iPrism is blocking a website I need! What do I do?
iPrism may also block a website you are trying to view if it does not think it is school appropriate.
If the website is school appropriate and needed for a lesson please put in a Help Desk ticket and we will unblock it for you.
I need to check my e-mail away from school, what do I do?
How do I move e-mails into the folders I create?
If you are not sure about an e-mail, please take a moment to ask someone in our Tech Department about it.We would rather you contact us with a question now instead of something becoming a security issue later.
Outlook Calendar is used to keep track of events happening in each school in our district.
When you open up Outlook, if you look to the bottom left of the Outlook Window you will see the option of Calendar. Click on it to open up a list of calendars you have been invited to view.
A person can invite you to have access to their calendar. An e-mail will be sent to you and you will need to accept their calendar invitation in able to view the calendar.
You may also be included to attend a meeting that another person schedules, and you will have the option in that e-mail to add the meeting to your personal calendar in order to remind you of the meeting.
-If you are notified of a program that needs an update please go ahead and let it update.
-This will help to avoid problems down the road and keep your software current.
Read Your E-mail:
-The technology department sends out important e-mails from time to time. Please be sure to read them and respond to them if requested.
Smart Board Not Responding to Touch:
-Make sure the USB cable for the Smart board is plugged directly into the computer. If it is, unplug it and plug it back in.
-Red light on the Smart Board means the USB cord from the Smart Board is not plugged into your laptop or the drivers are not loaded.
Blinking Green Light:
-The Smart board drivers have not yet been installed.
Click on the windows start button in the lower left.
Click on all programs
Find and click on SMART Technology
Double click on Smart Tools 2013 and you should see the Smart Board Tools Tab on the left of your screen.
During the Winter Months
Your projector may give you a warning that it is overheating. This is due to the heaters being on in the classroom. Follow the instructions the projector gives on screen to turn the project off. These instructions will be different than how you normally turn off the projector.
I can’t BREATHE!
Common Printer Problem Fixes
When reporting a problem in a trouble ticket, please be specific!“Printer not working” does not give us much information to work with.
To scan for viruses open up AVG that is installed on your computer.
You’ll get a screen that looks like the one to the left. Click on Scan now to scan your computer or click on Update now to check for the most updated virus definitions.
Go to helpdesk.morenci.org or click on the IT Support icon on your desktop and put in the username and password you use to login to your school computer.
I think I should submit a help desk ticket….