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Keys To Dealing with Problem Employees. By: Pat Adams Assistant Director School Food & Nutrition Services of New Orleans Presented at SNA – July 2005. Introduction. Goal To unlock the secrets of dealing with problem employees. Objectives: Identify problem employees in the school cafeteria

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keys to dealing with problem employees

Keys To Dealing with Problem Employees

By: Pat Adams

Assistant Director

School Food & Nutrition Services of New Orleans

Presented at SNA – July 2005

Adams, P.

introduction
Introduction
  • Goal
  • To unlock the secrets of dealing with problem employees.
  • Objectives:
  • Identify problem employees in the school cafeteria
  • Determine how to resolve the problem using either discipline or positive reinforcement measures
  • Provide acceptable management tools for use in documentation

Adams, P.

who is the problem employee
Who is the Problem Employee?
  • Newly Hired Employee
  • Veteran Employee
  • Loud and Messy Employee
  • Quiet and Neat Employee
  • Any Employee

Adams, P.

employee problems
Employee Problems
  • Excessive Absences
  • Tardy or Leave Early
  • Argumentative
  • Work Too Slow or Too Fast
  • Disruptive
  • Failure To Follow Policies

Adams, P.

identifying the problem
Identifying The Problem
  • Performance Related
    • Inability to follow work/production schedules
    • Unwillingness to follow directions from management
  • Policy Related
    • Attendance
    • Inappropriate language or behavior
    • Personal hygiene
    • Dress code

Adams, P.

resolving the problem
Resolving The Problem
  • Detailed written policies and procedures
  • Employee knowledge and understanding and policies and procedures
  • Management understanding concerns of employees
  • Consistency by management in problem resolution

Adams, P.

disciplinary action
Disciplinary Action
  • Should be corrective and improve employee morale
  • Should be verbal initially
  • Should include process for written documentation
  • Should include process for suspension and/or dismissal

Adams, P.

tools for documentation
Tools For Documentation
  • Employee Journal
  • Employee Warning Notice
  • Exit Interview

Adams, P.

key points
Key Points
  • Employee Training
  • Communication
  • Production Schedules
  • Patience
  • Knowledge of Policies
  • Positive Reinforcements by Management
  • Respect

Adams, P.

employee journal
EMPLOYEE JOURNAL
  • Employee Name: ________________
  • Cafeteria Name: _______________
  • Date_______ Event:______________________
  • ______________________________________________________________________________
  • _____________________________________________________________________
  • Action Taken: _____Verbal Warning _______By Whom_____None______Date Given

Adams, P.

employee warning notice
EMPLOYEE WARNING NOTICE
  • Employee Name ________________________________________ Date of Warning ___/___/___
  • School Name ___________________________________________________________________
  • Type of Violation
  • ___Attendance ___Carelessness ___Insubordination
  • ___Lateness/Early Q ___Failure to Follow Instructions
  • ___Violation of Safety Rules ___Unsatisfactory Work/Performance
  • ___Violation of Department ___Other
  • Policies or Procedures
  • Previous Warnings
  • 1st Warning Date: _________By Whom: ______________________
  • 2nd Warning Date: _________By Whom: ______________________
  • 3rd Warning Date: _________ By Whom: ______________________

Adams, P.

employee warning notice12
EMPLOYEE WARNING NOTICE

Manager/Supervisor Statement

________________________________________________________________________________

Employee Statement

____I agree with the above statement

____I disagree with the above statement for these reasons:

_________________

________________________________________________________________________________

Action to be Taken: _____________________

________________________________________________________________________________

I have read this Employee Warning Notice and understand it.

_____________________________________ ________________________________

Signature of Employee Signature of Manager/Supervisor

__________________________________________________

Witness’s Signature/Date

Adams, P.

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