Training handbook . Programme Representation System . Welcome Rep!. Hello!
My name is Alice Swinscoe and I am the current VP Education here at Loughborough Students Union. One of the main areas of my job is to promote and coordinate all student representation; this includes giving training, briefing and helping programme reps.
Representation is so important because it gives the student body a chance to say not only what’s bad
about the student experience, but also the opportunity to be proactive, i.e. to say what’s good and works
well, to promote new teaching and learning methods, and encourage better methods of support.
The aim of this handbook is to help you through your time as a student rep by equipping you with
information you need to be an effective rep. All that’s left for me to say is good luck with the year
Programme Representation Handbook
WHAT IS A PROGRAMME REP ?
Taking everything into consideration, it would seem that it’s the programme rep who is the front-line
representative for the students on their courses. This puts you in a unique position of being able to
influence your own learning and that of others in their peer group. This can be achieved through you as
programme reps providing staff with information about how their course can be effectively improved.
They can also support staff in their bid to introduce new teaching and learning projects. To put this into
layman’s terms, you are there to make sure the course is GOOD! You will have specific responsibilities,
and although these may vary between Departments, they should include the following:
Facilitators of Change:The Role of a Programme Representative Programme reps are there to protect, defend and extend the rights of the students on their course!
Active facilitators/organisers of change rather
then passive observers:
>> Programme reps are not an advice centre that
solves everyone’s educational issues.
Decisions are made before meetings not during
>> There is a misconception that the only way to
solve students problems is in the meetings.
>> Put simply this just isn’t the case!!
>> Programme reps should be active participants; both themselves and in organising other students to take action before meetings take place.
>> Taking action before meetings involves . . .
Lobbying, writing reports, generating student
opinion, influencing student opinion, generating
support and involving, the list endless!!!
Now its time to think about the learning experiences on your course, can you identify any issues that are
Widely Felt, Deeply Felt and Winnable?
The Student’s Union is here to support you in whatever way we can, so that you can represent your peers to the best of your ability. The Students’ Union has a dedicated VP Education who is here to deal with cases that can not be resolved through more informal processes. If you have an issue brought to your attention as a rep, you can always come to the Students’ Union for help and advice, as can all students.
The Programme Rep Coordinator is in the Students Union - Alice Swinscoe, you can contact her via: email@example.com
Alice will be your core support Officer.
We also have our VOICE unit to offer support you can email them via firstname.lastname@example.org
Head of Department
The Programme Rep
VP Education (Alice Swinscoe)
Other Programme Reps
Departmental Admin Staff
Communication Action Network (CANS) are used
to get to a whole organisation
>> Ensure that information is transient throughout
>> Creates a culture where communication result in
>> Effective communication throughout your SU is
key to the success of your campaignsDeveloping Network & CommunicationCOMMUNICATION ACTION NETWORK:What they are and why we should use them?
Your role is to communicate not delegate (Box 1),
Each communication must end in am activity (Box 2)
To ensure that a can isn’t just a top down structure (Box 3)
Your role is to communicate not delegate
Keep it simple
Communicate one thing at one time –don’t overload
Communication with the membership/students on a face-to-face and one-to-one basis
Your role is to ensure that each communication ends action .
Example: CAN actions may be
>> Surveys >> Submitting papers/proposal to committee
>> Petitions >> Logging on Committee Action Plans
>> Budges/Stickers/Stalls >> Committee Representation
>> Meeting Minutes
Programme Rep Handbook
A can must not be perceived as a ‘top down structure’ the information from students that flows towards
the CAN coordination team is just as important as the information that flows out of it.
Adopt a role in the CAN that the campaigning issues required-be flexible!
Therefore it is essential that you facilitate the flow of information to and from the student membership
E.g. Allowing time to brief the students membership on actions and return to be debriefed on those
Programme Rep Handbook
Programme Rep Handbook
Developing Network & CommunicationCOMMUNICATION ACTION NETWORK:Your NetworksThink about your course in relation to your Students’ Union . . . . What would youcommunication action network look like?
Course Representation Handbook
>>Your Role and Responsibilities
>>Course Representation forum
>>Course Representation Steering group
>> Raising issues
>> Loughborough SU– Course Rep Guidelines/Policy
>> ANY QUESTIONS ON THE SESSION
>> ANY QUESTIONS ON THE Programme Rep Hand Book