application workshop session four june 7 2011 n.
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Application Workshop – Session Four June 7, 2011. Workshop Agenda. Category 2 – Questions Understanding Your “Work System” Category 3 – Process Understanding criteria requirements in order to formulate accurate responses in your application for: Item 3.1 – Value Creation Process Management

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workshop agenda
Workshop Agenda
  • Category 2 – Questions
  • Understanding Your “Work System”
  • Category 3 – Process
    • Understanding criteria requirements in order to formulate accurate responses in your application for:
      • Item 3.1 – Value Creation Process Management
      • Item 3.2 – Support Process Management
      • Item 3.3 – Work System Design
      • Item 3.4 – Results/Impact
  • Interim “Assignment”
  • Questions, Next Steps
category 1 examples
Category 1 Examples
  • Share Food “Application”
  • Link on one-center.com
  • Item 1.1 – pps.1-2, 4-5
  • Item 1.2 – pps. 22-24
  • Item 1.3 – pps. 21, 23
  • Item 1.4 – pps. 3-4
  • Item 1.5 – pps. 19-20
  • Item 1.6 – pps. 47-49 (1.5-1 & 1.5-3),

38-41 (1.5-2)

session objectives
Session Objectives
  • By the end of the session, participants are expected to:
    • Understand your organization’s work system and how your organization operates from a process rather than structural perspective
    • Understand the criteria requirements for all items in Category 3 – Process
    • Develop initial self-assessment data in key items/areas to address utilizing the ADR continuum
    • Know where to turn for assistance in working on this self-assessment process
criteria overview
Criteria Overview

Organizational Profile

Who are our customers? What is our Mission? What Values establish how we operate?

What do we want the world we serve to look like (our Vision)?

What is our organization’s area of greatest expertise? What is our biggest challenge to success?

People

Mission-Driven

Community Impact

Leadership System

Workforce Engagement

Governance

Process

Work System Design

Creating Value

Support Systems

Customer Engagement

Strategic Planning

Measurement/Data

Principles

value creation support
Value Creation, Support
  • “Value Creation” transformation of inputs through application of human resource and process capabilities to create an outcome that provides utility to an end user/customer
  • Value Creation Processes often leverage core competencies and/or key capabilities to produce a desired result/impact that benefits the customers and stakeholders
  • Support Processes are the “infrastructure” required to enable value creation processes to perform – Development, HR, IT, Finance/Accounting, Facilities, etc.
table exercise sipoc review
Table Exercise – SIPOC Review
    • Walk your peers at the table through your SIPOC, explaining the rationale behind the key value creation processes identified.
    • Provide your peers with feedback to help them clarify their work system.
  • 10 minutes
share food work system
Share Food – Work System

Governance

Leadership

Strategic Planning

Foundations

Corp. Donors

Grocers

Restaurants

Regional food distribution

Agencies

Community

Food Acquisition

Food Distribution

Network Coordination

Customer Service, Finance, HR, IT, Development, Marketing/Communications

items 3 1 1 key value creation processes
Items 3.1-1 - Key Value Creation Processes
  • Key Elements
    • Key processes (2-3) - that create tangible value for customers
    • How do these create customer value
    • Role in creating mission impact
items 3 1 2 1 3 key value creation processes
Items 3.1-2, 1-3 - Key Value Creation Processes
  • Key Elements
    • Improvement - systematic approach to review process performance and identify improvement requirements – how and who
    • Measure/Quantify Effectiveness – data-based process performance tracking/evaluation
      • Process performance, not just process outputs
      • Examples may be cycle time, error rates/rework, cost savings, resource use, etc. – quicker, cheaper, better
share food work system1
Share Food – Work System

Governance

Leadership

Strategic Planning

Foundations

Corp. Donors

Grocers

Restaurants

Regional food distribution

Agencies

Community

Food Acquisition

Food Distribution

Network Coordination

Customer Service, Finance, HR, IT, Development, Marketing/Communications

items 3 2 1 key support processes
Items 3.2-1 – Key Support Processes
  • Key Elements
    • Key processes that support value creation processes and the people who execute them
items 3 2 2 2 3 key support processes
Items 3.2-2, 2-3 – Key Support Processes
  • Key Elements
    • Improvement - systematic approach to review process performance and identify improvement requirements – how and who
    • Measure/Quantify Effectiveness – data-based process performance tracking/evaluation
      • Process performance, not just process outputs
      • Examples may be cycle time, error rates/rework, cost savings, resource use, etc. – quicker, cheaper, better
table exercise support processes
Table Exercise – Support Processes
    • Identify the key support processes that would appear on your completed work system diagram.
    • Share this list with your peers for clarification and feedback.
  • 10 minutes
item 3 3 1 3 2 work system design
Item 3.3-1, 3-2 – Work System Design
  • Key Elements
    • Leveraging Core Competencies
      • Link back to competencies identified in Organizational Profile
      • Describe your approach to determine if you are fully leveraging the key “capabilities” you have as well as how you keep your capabilities current with changing requirements
    • In-house vs. Outsource
      • How do you decide – who, how, review cycle, etc.
      • Criteria that drive your decisions
table exercise outsourcing criteria
Table Exercise – Outsourcing Criteria
    • How does your organization decide which processes (value creation and support) will be handled in-house and which will be outsourced? What criteria do you use for these decisions?
  • Share with your peers for feedback
  • 10 minutes
item 3 4 1 results impact value creation processes
Item 3.4-1 – Results/Impact – Value Creation Processes
  • Key Elements
    • Levels and Trends
    • Quantification of how well you do your work, not just how much work you do
    • Measures identified in 3.1-3
    • Examples may be cycle time, error rates/rework, cost savings, resource use, etc.
item 3 4 2 results impact support processes
Item 3.4-2 – Results/Impact – Support Processes
  • Key Elements
    • Levels and Trends
    • Quantification of how well these processes perform – effectiveness and/or efficiency
    • Measures identified in 3.2-3
    • Examples may be cycle time, error rates/rework, cost savings, resource use, etc.
    • How do you measure effectiveness of outsourced processes?
preparation process
Preparation Process
  • Complete your self-assessment work based on Categories 1-3
  • Compile “data” for Organizational Profile
  • Identify your criteria questions – related to both understanding and response content
  • Review the Share Food case study application
  • E-Mail your questions to jim@one-center.com by June 16 so that we can address them directly in the session on June 21