1 / 22

Laura Makaroff, D.O. Pat Schmidlapp 10/23/2010

Building the Foundation for Practice Recognition and PCMH Transformation Engaging Patients in Practice Transformation. Laura Makaroff, D.O. Pat Schmidlapp 10/23/2010. The Patient Experience. Why should we engage patients?.

tamah
Download Presentation

Laura Makaroff, D.O. Pat Schmidlapp 10/23/2010

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Building the Foundation for Practice Recognition and PCMH TransformationEngaging Patients in Practice Transformation Laura Makaroff, D.O. Pat Schmidlapp 10/23/2010

  2. The Patient Experience

  3. Why should we engage patients? IOM Crossing the Quality Chasm Report aims for an improved health care system • Safe • Effective • Patient-Centered • Timely • Efficient • Equitable

  4. Helping the System IOM Crossing the Quality Chasm Report identifies ten rules for system redesign: • Care is based on continuous healing relationships • Care is customized according to patient needs and values • The patient is the source of control • Knowledge is shared and information flows freely • Decision making is evidence-based • Safety is a system property • Transparency is necessary • Needs are anticipated • Waste is continually decreased • Cooperating among clinicians is a priority

  5. Joint Principles of the Patient-Centered Medical Home The Patient Centered Medical Home is an approach to providing comprehensive primary care for children, youth, and adults. The PCMH is a health care setting that facilitates partnerships between individual patients, and their personal physicians.

  6. Joint Principles • Personal physician • Physician directed medical practice • Whole person orientation • Care is coordinated and /or integrated • Quality and Safety are hallmarks of the medical home: • Practices advocatefor their patients to support the attainment of optimal, patient-centered outcomes that are defined by a care planning process driven by a compassionate, robust partnership between physicians, patients, and the patient’s family. • Patients actively participate in decision-making and feedback is sought to ensure patients’ expectations are being met. • Patients and families participate in quality improvement activities at the practice level.

  7. How do we do it? • Care of the individual patient • Practice improvement • Policy design and implementation

  8. Key points • Asking patients what matters most to them is a critical step in engaging patients in their care. • Providers, patients, and families need new skills for this partnership. • There is no one-size-fits-all solution;patient engagement will look very different for different practices, patient populations, and individual patient-provider interactions. • Health IT has the potential to support patient engagement.

  9. Goals • Respect preferences • Attend to emotional needs • Support autonomy • Share decisions with family and care team • Free flow of information

  10. Engaged in their own Care • Communication and Information Sharing • Self-Care • Decision-making • Safety

  11. Communication and Information Sharing

  12. Patient Education

  13. Patient Education

  14. Self Care

  15. Decision-making

  16. Safety

  17. Practice Improvement

  18. Policy

  19. Another Tool

  20. If all else fails. . .

  21. The Engaged Patient

  22. References • Engaging Patients and Families in the Medical Home,AHRQ Publication No. 10-0083-EF, June 2010 • Center for Advancing Health (www.cfah.org) • www.HowsYourHealth.org • www.ncqa.org

More Related