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The Future Trend of Airport Passenger Services Greater convenience, speed and control for passengers. HOU Kan Regional Head, APCS, IATA. Simplifying the Business Ó International Air Transport Association 2013. Passenger Experience: Get Ready.

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slide1

The Future Trend of Airport Passenger Services

Greater convenience, speed and

control for passengers

HOU Kan

Regional Head, APCS, IATA

Simplifying the Business Ó International Air Transport Association 2013

slide3

Passenger Experience:

Get Ready

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09/28/12

8

4

would this not be better

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Would this not be better?

Easy Simple FastHelpful Friendly Quick Intuitive Speedy Personal Relaxed Smart Stress-less Thoughtful RapidSafeConvenient

get ready what are the challenges

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Get Ready!What are the challenges?
  • Passenger Data
  • Check-in
  • Baggage drop-off
  • Travel Document Check
slide7

Get Ready!

What do passengers

want?

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09/28/12

4

slide8

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What do passengers want?

86%

want either to use biometrics / ePassport as their token or to get their boarding pass off airport

76%

want to use self-tagging at home or at a kiosk

86%

The overall majority of respondents are interested in providing their passport details in advance

slide9

Get Ready

State of the

Industry

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09/28/12

09/28/12

4

fast travel program

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Fast Travel Program

Vision: 80% of Global passengers will be offered a

complete suite of self-service options

Mandatory Optional

slide11

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Fast Travel Global Capability

2015

50%

40%

2014

20%

2013

passenger data
Passenger Data

Advanced Passenger Information

  • Required by over 50 countries

Lack of Global alignment

  • Message format
  • Exchange mechanisms
  • Data elements

Cost

  • IT Systems
  • Fines
passenger data1

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Passenger Data

0.7M

Is the amount spent per year per airline as the cost of passenger data (including fines and system maintenance and updates)

US$

passenger data2
Passenger Data

Future Trend

  • API sharing among more & more countries

What will IATA do

  • Set data transmission standard
  • Push & Advocate the governments accept the industry standard
check in

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Check- In
  • Single Token
  • Eliminate the Boarding Pass
biometrics

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Biometrics

+ PNR

Immigration

Security Check Point

Boarding

slide19

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Bags Ready to Go

133

AL / AP Pairs

11%

of passengers are offered with self-tagging

bag recovery solutions

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Bag Recovery Solutions

Bag recovery solution

  • Improve delivery process
  • Accelerate delivery of baggage
  • Provide pro-active information to passengers
  • Self-Service claim registration in case of mishandled bag
slide22

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Can Bags Services

be Better

YES

Door to Door solution

slide23

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Document Check

An airline offering the ability for a passenger to self-scan travel documents to perform automated verification of the travel document data against travel data requirements

slide24

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Document Check

1969

AL / AP Pairs

41%

of passengers are offered with self-service document check

airport security
Airport Security
  • The good old days?
  • Today

Simplifying the Business Ó International Air Transport Association 2013

checkpoint security access and egress improving passenger flow

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Checkpoint Security Access and EgressImproving Passenger Flow

Process Study

  • ZHR, CDG, LHR, CPH to identify best practices

Data Collection

  • 142 Airports world wide aiming at identifying the current situation and determine potential solutions

Documents established

  • Recommended Practice and
  • Implementation Guide
  • Report on data analysis

Airport Diagnosis

  • To identify bottlenecks and root causes
  • 2010
  • 2012
  • 2012

Simplifying the Business Ó International Air Transport Association 2013

09 security screening
09 Security Screening

Checkpoint of the Future concept

  • Joint effort ICAO/ACI/IATA
  • Integrate passenger information into the physical screening process
  • Screen according to the risk posed by the individual passenger
  • Strengthen security by focusing resources on higher risk passengers
  • Take into account existing airport environments, airport sizes and types of operations
  • Leverage existing screening equipment, incorporate new technology as it becomes available
slide29

Enhanced Security Lane

Normal Security Lane

Known Traveler Lane

slide30

Simplifying the Business

CHECKPOINT

OF THE FUTURE

2014

Introduce differentiated screening

Differentiated screening

2017

2020

Fast and Efficient process

Simplifying the Business Ó International Air Transport Association 2013

slide31

New StB Projects

in development

Simplifying the Business Ó International Air Transport Association 2013