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IMPACT SOURCING: raising the profile/Raising the bar. Nish Acharya World bpo forum June 3, 2014. The business case for impact sourcing: Session overview. A definition & metrics for impact sourcing Impact sourcing and the global technology company The startup / subcontractor

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impact sourcing raising the profile raising the bar

IMPACT SOURCING:raising the profile/Raising the bar

Nish Acharya

World bpo forum

June 3, 2014

the business case for impact sourcing session overview
The business case for impact sourcing:Session overview
  • A definition & metrics for impact sourcing
  • Impact sourcing and the global technology company
  • The startup / subcontractor
  • Spanning the globe for a variety of impact sourcers
entrepreneurs welcome opportunities for scale
Entrepreneurs' welcome: opportunities for scale
  • Strong ecosystem for success
    • Strong availability of capital – government, philanthropic & corporate
    • Large pool of management talent – existing it industry’s worldwide
  • Multiple industry verticals could utilize rural bpo partners
    • World bpo forum 2013: energy, education, public sector
    • Still significant opportunities in local language and non-verbal tasks
  • Multiple cities still untouched by it industry
    • 400 cities globally with over 1 million POPULATION
    • Expected global investment in infrastructure – airports, broadband, internet.org
  • ECOSYSTEM FOR SOCIAL IMPACT INVESTORS
    • LEGAL AND ACCOUNTING INFRASTRUCTURE FOR SOCIALLY CONSCIOUS COMPANIES
    • GROWTH OF IMPACT INVESTING AND PATIENT CAPITAL WORLDWIDE
challenges to scaling impact sourcing
challenges to scaling impact sourcing
  • Business challenges
    • TRAINING model works at 100% placement – no ability to individually place
    • Companies must still spend on retraining all new hires – a 6-18 month program
    • Not enough research about the size of the business verticals that impact sourcing can support
  • Policy challenges
    • Most impact sourcing jobs are for college graduates
    • Public education remains poor and falling behind
    • infrastructure investment not keeping up
  • Cultural challenges
    • Bringing western office environments to RURAL PARTS OF EMERGING MARKETS
    • Workplace diversity: gender, ethnicity, religion
impact sourcing the next five years
Impact sourcing: the next five years
  • Position impact sourcing as a job-creation strategy
    • Greater research by companies about the verticals that impact sourcer’s can serve
    • Greater integration with public policy to spur investment in education & infrastructure
  • Utilize big trends and opportunities
    • GLOBAL PHILANTHROPY INITIATIVES LIKE India’s corporate social responsibility initiative
    • United nation’s post-2015 development agenda (post-mdg)
  • Utilize current global business climate
    • Use current down-turn to build capacity of finishing schools
    • Recruit it management for impact sourcing opportunities
  • Greater success by existing players
    • Move impact sourcing from philanthropy to mainstream
    • Show significant job-creation in tough environments
moderator nish acharya
Moderator: Nish Acharya

Speakers:

  • Kartik Kilachand, Board Member, head Held High
  • Pumela Salela, Board Member, Global Sourcing Council
  • Dan Lang, Senior Vice President, Worldwide Customer Relations, Sutherland Global Services
  • Sarah Troup, Associate Director, Portfolio Management & Organizational Performance, The Rockefeller Foundation
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