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Improving IOWAccess: Solutions for Accountability and Infrastructure Enhancement

This document explores key solutions for enhancing the IOWAccess system in Iowa. It emphasizes the need for vendor accountability, proper scheduling, budgeting, and quality standards. Key recommendations include building a robust information infrastructure, establishing clear lines of accountability between ITE and agencies, and improving communication channels for feedback and complaints. Through enhanced training and documentation processes, we can ensure that Iowa's eGovernment services meet the needs of citizens effectively.

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Improving IOWAccess: Solutions for Accountability and Infrastructure Enhancement

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Presentation Transcript

  1. IOWAccess Customer Comments Possible Solutions

  2. How’d We Get Here • East Coast Prejudice • Not in Government • Charity Board • Unknown Agency • Happy to Hear Complaints

  3. Customer Comments • “Do you know WHY that money is not being spent??!?!?!?” • Negative Comments • That’s where I started • That’s human nature • That’s valid • Also got good comments • Whoo hoo! • Spreadsheet

  4. Negative Comments Summary • No ITE accountability • Schedule, schedule, schedule • Budget • Quality • (no mention of hourly rate)

  5. ITE Comments • “Yes, we’ve improved; we want to do better” • DAS (ITE) is not State Appropriated Agency • Building on our existing (and future) infrastructure

  6. My Comments • Need Two Things to have IOWAccess be a success….to build eGovernment Access for the Citizens of Iowa. • Vendor Accountability • ITE • Agency IT Staff • Outsource • Build a “strong basement” to Iowa’s Information House

  7. Strong Information Infrastructure • - Enterprise Standards/Adherence • + Reduces Maintenance Costs • + Allows for greater ‘re-use’ • - TGB : IOWAccess has no control over this • Control through our documents supporting the process, and review of those documents.

  8. Why ITE NOT the Vendor of Choice (When They are Not) • No Accountability for • Schedule • Schedule • Schedule • Quality • Budget

  9. Solution for Vendor Accountability(Accountability to the Council) • When Funding Is Requested • Agency Shows Completed Documentation to Interested IOWAccess Council Members • Council Approves Funding • Agency negotiates with ITE on reasonable start date. If not agreed, then agency gets another vendor.

  10. What Else Needs to be Done • Training • ITE • Customers • Bootcamp

  11. What This Solution Will Do… • ITE gets first ‘crack’ at being the preferred vendor; builds the strong Iowa Information Infrastructure. • Holds Vendor and Agency Accountable for Schedule • Documentation will hold Vendor and Agency Accountable for Quality and Budget

  12. Motion to… • Recommend to DAS • Bootcamp for today’s projects • IOWAccess Advisory Council Activity • Open Meeting • Why? • Improved Requirements Analysis • Process Refinement

  13. Thank You!

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