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Human Performance from an Emergency Preparedness Perspective

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  1. Human Performance from an Emergency Preparedness Perspective April 15 & 29, 2014 – Charlotte, NC September 9 & 23, 2014 – Nashville/Franklin, TN LD Holland Senior Training Specialist Duke Energy Transmission System Operations

  2. Learning Objective Upon completion of this training, the student will have a basic introductory understanding of the error precursors that cause events and the HP tools and techniques that guard against those error precursors from a System Operations “Emergency Preparedness” perspective

  3. Enabling Objectives • Recognize the “Anatomy of an Event” model and discuss the model’s relationship with Emergency Preparedness • Identify the specific Top Error Precursors (traps) that an operator needs to guard against to reduce Human Error during emergences • Describe the basic Event-Free human performance tools/techniques and how to apply these tools and techniques in a control center environment

  4. Outline of Topics • “PDC” = No Events • Anatomy of an Event • Top Ten Error Precursors • HP Tools, Techniques and Their Application • Improving operator emergency preparedness

  5. Working in the System Operations World is sometimes like “HERDING CATS”……….. EVENT – FREE OPERATIONS

  6. Events THE BIG PICTURE P D C Model * PREVENTION * DETECTION * CORRECTION = ERRORS

  7. FlawedDefenses Vision, Beliefs, & Values Mission Goals Policies Processes Programs Event InitiatingAction LatentOrganizationalWeaknesses ErrorPrecursors Anatomy of an Event Vision, Beliefs, & Values .

  8. Top Ten Error Precursors (Traps) 1. Time Pressure 2. Distractive Environment 3. High Workload 4. First Time Evolution 5. First Working Day After Days Off 6. One-Half Hour After Wake-up or Meal 7. Vague or Incorrect Guidance 8. Over Confidence 9. Imprecise Communication 10. Work Stress OOPS !

  9. So which of the previously mentioned Error Precursors relate directly to “Emergency Preparedness”? Time Pressure Distractive Environment Vague or Incorrect Guidance Imprecise Communication

  10. Human Performance Tools and Techniques For Error-Prevention HP TOOLS Swiss Army Knife Analogy……..

  11. Effective HP Tool Utilization 5 Core Concepts Planning and Review of Work Tasks Self-Check Communication Competence Verification Procedure Use and Adherence

  12. Pre-Job Brief or Shift Turnover A deliberate meeting of workers, supervisors and other key contributors that focuses on everyone’s understanding of job scope, requirements, hazards, risks and defenses. “ Chance favors the prepared mind” Louis Pasteur

  13. 4 Important outcomes you should walk away with from a successful Pre-Job Briefing or Shift Turnover: What I need to accomplish (the overall result) What I need to avoid (Hazards and Consequences) What are the “Critical Steps” What are my Defenses

  14. Identifying Critical Steps and Establishing DEFENSES CRITICAL STEP – A procedure step or action that will cause IRREVERSIBLEharm to people or system equipment if NOT performed properly

  15. Communication Competence 3 – Way Communication (repeat back) Sender: Jack, open breaker 2A Receiver: I understand open breaker 2A Sender: That is correct……..Jack Phonetic Alphabet Alpha, Bravo, Charlie, Delta, Echo, Foxtrot, Golf, Hotel, India, Juliet, Kilo, Lima, Mike, November, Oscar, Papa, Quebec, Romeo, Sierra, Tango, Uniform, Victor, Whiskey, X-ray, Yankee, Zulu

  16. PLACEKEEPING What is the process CIRCLE/SLASH Circle the step that you are getting ready to perform Read the step for understanding Once the intended actions are understood, perform the step as written Place a slash through the circle to indicate completion of the step Check or initials can also be used as a place keeping aids RTS

  17. Summary • From an Operator’s perspective, we have to understand “WHY” events occur and then put “DEFENSES” in place to mitigate error-rate • In “Emergency Situations” we have to recognize the error-precursors that challenge Operators the most • Using our Training Simulators to teach Operators how to address emergencies from a team perspective is key to surviving challenging events

  18. A Parting Thought ………………… How well do we really understand what folks are asking us to do in a true Emergency situation ?

  19. Now, Talk to MeLD HollandLawton.Holland@duke-energy.com704-650-3687(M)