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Seeking Support Utopia. Andrea Chappell, Info. Sys. & Tech. Leslie Richards, Distance Ed. University of Waterloo, Ontario, Canada. In this session. A new direction for UW’s online learning environment results in … New model to support online T&L innovation New model to support “mainstream”

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seeking support utopia

Seeking Support Utopia

Andrea Chappell, Info. Sys. & Tech.

Leslie Richards, Distance Ed.

University of Waterloo, Ontario, Canada

ANGEL User conference 2004

in this session
In this session
  • A new direction for UW’s online learning environment results in …
  • New model to support online T&L innovation
  • New model to support “mainstream”
  • New multi-department collaborations

ANGEL User conference 2004

previous direction
Previous Direction
  • UW LT research and innovation center (LT3) developed task-based model (T5) for rethinking online T&L.
  • UWone online system designed to facilitate pedagogical model.
  • Entry into UWone through “control gates” of LT3’s New Classroom series.
    • i.e., not opened to all campus.

ANGEL User conference 2004

uwone assembled design
UWone assembled design
  • Home-grown front end
    • Design tool (based on T5),
    • Assemblage (student upload, central authentication, binding components together, etc.)
  • Home-grown course activity tools (DE)
  • ANGEL V5.6 for ANGEL features

ANGEL User conference 2004




Learner Profile &

Learner Design


Task Management Tool





Distance Ed. developed tools

Various Design Tools

Interfaces to Build Course

Content & Pedagogy


UWone:Task Designerbase system;Integratingframework


ANGEL 5.6Tool set

EducSource Communication Language (ECL)


REUSE Learning Object Repository







ANGEL User conference 2004

uwone support
UWone support
  • LT3 New Classroom series -T5 model applied to participant’s course
  • 6 LT3 Faculty Liaisons (1/2 time in each Faculty) – assist using T5 and UWone
  • 2 UWone usage support (one for instructors, one for students)
  • Programmers and system support

ANGEL User conference 2004

new direction why
New Direction – why?
  • Overwhelming growth in UWone usage, meant for innovation.
  • Technology complexity.
    • Constant code changes caused instability.
    • Questions about supporting home-grown code.
  • Advantageous ANGEL evolutions makes it more suited for T5 model.

ANGEL User conference 2004

new direction
New Direction
  • Enterprise system - a “rock-solid,” centrally supported online course system for mainstream
  • “Exploration” system - a system to pilot innovations and new features with more risk-tolerant leaders. If proven, move to Enterprise.

ANGEL User conference 2004

innovation to mainstream life cycle
Innovation to mainstream life cycle
  • “Exploration” ANGEL system run by LT3
  • Instructors try new features and UW extensions
  • LT3 (or other group) writes proposal to request move to Enterprise
  • UW-ACE Steering Committee approval
    • University computing committee, plus DE, LT3, IST, student, and distinguished teachers

ANGEL User conference 2004

new direction how to get there
New Direction – how to get there?
  • Pilot ANGEL out of the box in Spring’04
  • Basic courses move UW-ACE Enterprise
  • Desired functionality from UWone built into UW-ACE “Exploration”
  • Migrate courses from UWone to UW-ACE “Exploration”
  • Approved “Exploration” innovations & functionality move to Enterprise

ANGEL User conference 2004

uw ace uw angel course environment
UW-ACE: UW ANGEL Course Environment

ANGEL User conference 2004

new direction migration
New Direction - migration

Level 1 = light content, activities can be created in existing UW-ACE

Level 2 = light/Medium/heavy content, activities requires first release extension

Level 3 = light/medium/heavy content, activities requires 2nd and 3rd release extensions





Phase 1 August/04

Level 1

Level 2

Test Extensions

Level 1 & 2

Approved Extensions

Phase 2 December/04

Level 3

Test Extensions

Phase 3 May/05

Level 1, 2 & 3

Approved Extensions

New innovations

Test Extensions

ANGEL User conference 2004

extending angel with cll
Extending ANGEL with CLL
  • Team functionality
    • Approved by Steering Committee
    • Automated team creation and maintenance
  • Task generator
    • V6.1 super-editor may resolve
  • Activity generator (not yet)
  • Feedback mechanisms (not yet)

ANGEL User conference 2004

uw ace enterprise instructor support
UW-ACE Enterprise Instructor Support
  • Focus on “self help”
    • Documentation, Training, and FAQs
  • 1st Point of Contact for instructor
    • LT3 Faculty Liaisons
  • Second Level Support from 1st Point
    • IST UW-ACE coordinator (in Client Services group)
    • In some cases, Faculty consultant, then IST

ANGEL User conference 2004

uw ace exploration instructor support
UW-ACE “Exploration” Instructor Support
  • Retain emphasis on pedagogical support – LT3 Faculty Liaisons
  • Support extension testing - LT3 technical lead

ANGEL User conference 2004

uw ace and distance education
UW-ACE and Distance Education

ANGEL User conference 2004

lessons learned you can do it if you have
Lessons learned – You can do it if you have …
  • Build relationships for mutual gain
    • LT3, IST, DE, University computing committee, and Faculties
  • State a clear direction
  • Form a representative Steering Committee
  • Strong support from upper admin
    • And their funding!

ANGEL User conference 2004