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Services Innovation a t UCD. by Innovation Delivery Ltd. 4 Apr 2009. Agenda. W hat it looks like? What is it? Activities Q & A. 4 Apr 2009. Product, Service, Supply/Demand Chain, Organisation Examples. In product and service projects?. product service/organisation .

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slide1

Services

Innovation

at UCD

by

Innovation Delivery Ltd.

4 Apr 2009

slide2

Agenda

  • What it looks like?
  • What is it?
  • Activities
  • Q & A

4 Apr 2009

slide3

Product,

Service,

Supply/Demand Chain,

Organisation

Examples

slide4

In product and service projects?

product service/organisation

user IaD customer experience

touchpoint design

physical prototyping conceptual prototyping

BOM service delivery blueprint

product platforms IT platforms

production planning service delivery training

pricing models business models

slide5

Example

Storytelling and Distillation

Understand and Observe

Team Finance: Improving an existing service

Prototype interactions

Stretch ideas into concepts

Brainstorm

Get early feedback

Prototype concepts

Get stakeholder feedback

slide6

Example

Storytell and Distill

Understand and Observe

Brainstorm

Prototype

Endanger Help your teammates

Stretch ideas into concepts

Team Medical: Servitisation

Get stakeholder feedback

slide7

Example

Understand and Observe

Team International Palate:

New Service Concept

Prototype

Brainstorm

Get feedback

Prototype

slide8

What is Innovation?

US Gov’t :

The design, invention, development and/or implementation of

new or altered products,

services, processes, systems, organizational

structures, or business models for the purpose of

creating new value for customers and

financial returns for the firm.

Design something new

Execute it

Get significant value for

customers and the firm

4 Apr 2009

slide9

Basic cycle

1

3

inspire

evaluate

prototype

2

distill

prioritise

Innovation or Design Cycle

DESIGN-THINKING MODEL

ideas

slide10

1

In a program

1

1

1

1

1

1

1

1

3

3

3

3

3

3

3

3

3

business

concept

2

2

2

2

2

2

2

2

2

interactions

features

Innovation or Design Cycle

WITHIN DEVELOPMENT

design

implement

slide11

Paths

To Innovation

Paths to Innovation?

Embed innovation systems

in your organisation

Run an innovation project

Create a strategy map

slide12

Activities?

Research:

Joint research team (UCD/NUIM) on Services Innovation, supporting ongoing projects, courses

Executive Education:

2-day course, 1st. Dec 2009

Diploma starts Sep 2010

slide13

Activities?

  • Students Content
    • Innovation Management and Leadership
    • Innovation Techniques
slide14

Activities?

  • Student Programme Numbers:
  • 2004 one hour, 20 students: SEA
  • 2007/08, 60 hours
    • 08/09 170 undergraduates (open)
    • 20 Masters students (SEA)
  • 2010/11 120 hours EMPS,FSVM,CS
    • 450 undergraduates
    • 50 Masters students
    • 50 Ph.D. candidates
slide15

Activities?

Research Roadmap Topics:

1. The innovation process

2. Innovation strategy

3. Project portfolio management

4. Organising for innovation

5. Service process design

6. Service delivery/supply chains

7. Services marketing

8. Sustainability

slide16

Q & A

design

affects outcome.