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International Conference on “Monitoring & Evaluation of Country Planning and Policies” of the National Development and Reform Commission of China " AUSTRALIAN EXPERIENCES WITH MONITORING AND EVALUATING PUBLIC SECTOR PERFORMANCE 25-26 October 2006 Peter Wilkins. Overview.

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Overview

International Conference on“Monitoring & Evaluation of Country Planning and Policies”of the National Development and Reform Commission of China"AUSTRALIAN EXPERIENCES WITH MONITORING AND EVALUATING PUBLIC SECTOR PERFORMANCE25-26 October 2006Peter Wilkins


Overview
Overview

  • Performance Management Governance System

    • Responsibility and accountability

    • Monitoring, performance reporting & evaluation

  • Better Practices in Monitoring & Evaluation

    • Multiple levels

    • Information use and involving citizens

  • Future Directions for Monitoring & Evaluation



Responsibility accountability
Responsibility & accountability

Crown

Electors

Parliament

Executive

Government

Agencies


Generalised performance management framework

Government

Portfolio Minister/s, Minister/s, Parliamentary Secretary

Legislative and regulatory framework

Outcomes & Outputs Structure

Corporate Planning & Governance

Business Planning

Performance Review & Feedback

Generalised Performance Management Framework

Source: After Management Advisory Committee (2001).


Research and evaluation in a department
Research and Evaluation in a Department

RESEARCH AND ANALYSIS

Gather information and data

Analyse information

Draw conclusions

Identify implications

Source: Department of Education, Science and Training(2005).


Evaluation
Evaluation

  • Mandatory approach introduced in the 1980s replaced by a highly devolved approach and a shift to the publication of performance information

  • A regular flow of performance audit reports provides a broad coverage of public sector performance issues.


Better practices in monitoring evaluation
BETTER PRACTICES IN MONITORING & EVALUATION

  • Performance reporting and related monitoring at multiple levels:jurisdiction, agency and sector level reporting.

  • Whole-of-government reporting has emerged over the last 10 years.


Community based outcome
Community-based outcome

TASMANIA TOGETHER 2001

  • Goal: To have a community where people feel safe and are safe in all aspects of their lives

  • Indicator 2.1.5: Crime victimisation ‘rate’

  • Target: Reduce from 14% in 1998 to 6% in 2020

    Progress Reports 2004 &2006

  • Actual: 12.8% 2002

    8.6% 2005


Basic outcome outputs structure
Basic outcome & outputs structure

Source: Department of Finance and Administration (2006).


Agency based outcome
Agency-based outcome

WA Police Service Outcome 1:

  • Lawful behaviour and community safety

    Main indicators:

  • Community satisfaction with services provided by/received from police

  • Extent to which assault, illegal drugs etc are a problem in their own neighbourhood

  • Number of emergency management plans in place

  • Percent of police districts that had the required number of officers with a key emergency-related qualification


Evaluation1
Evaluation

  • Healthy range of detailed and at times probing evaluations

  • Robust and publicly reported evaluations most evident for programs that involve both the Federal and State/Territory governments

  • Broader view of evaluation-type activity identified broader range and depth of evidence-based analysis.


Evaluation linked to reporting
Evaluation linked to reporting

Implementation of the WA State Homelessness Strategy monitored:

  • develop & report a set of performance indicators aligned with the priority outcomes (10 headline indicators & 24 strategic change indicators)

  • Evaluations that are intertwined with monitoring


Factors that will affect usage
Factors that will affect usage

Characteristics of the information:

  • quality; credibility; relevance; communication; findings; timeliness; accessibility

    Characteristics of the policy & management environment:

  • information needs; decision characteristics; types of activity being reported; skills and work-styles of senior managers; political climate; competing information; leadership and interest groups.

    Wilkins 2006


Community engagement
Community engagement

  • Range of levels: inform, consult, involve, collaborate & empower

  • Increasingly being used by governments

  • Little indication of input for performance reporting regimes and measures

  • Exceptions:

    • Tasmania Together

    • Reporting the quality of health services

      Wilkins 2006


Future directions for monitoring evaluation
FUTURE DIRECTIONS FOR MONITORING &EVALUATION

  • Balancing efficiency & serving the public interest

  • Context of a low level of confidence in the integrity of public institutions

  • Further embedding M&E

  • Performance information and evaluation of public sector management systems.


Contact details
Contact details

Dr Peter Wilkins

c/o Office of the Auditor General

4th floor Dumas House

2 Havelock St

WEST PERTH

Western Australia 6005

AUSTRALIA

Phone: +61 8 9222 7588

Mobile: +61 407 380 772

Fax: +61 8 9322 5664

Email: pwilkins@audit.wa.gov.au