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Liberty Tax. Improving Your Communications Improves Your Profitability. A Franchisee’s Communications Choice is Critical to a Franchisee’s Performance and Profitability.

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liberty tax
Liberty Tax

Improving Your Communications

Improves Your Profitability

a franchisee s communications choice is critical to a franchisee s performance and profitability
A Franchisee’s Communications Choice is Critical to a Franchisee’s Performance and Profitability
  • A franchisees will pay more than $3100 to install, maintain and operate there current communications system during the 1st year.
  • How many returns are lost due to an inadequate communications system? Conservatively 1.5 returns per week during our 15 week season
  • This communication deficiency cost a franchisee over $4500 per tax season.
what are franchisee s paying for today
What are Franchisee’s paying for today?
  • Phones
  • Activation Fees
  • Local and Long Distance Charges
  • Monthly Recurring Charges, Admin fees and Taxes
  • Fax Line
  • Installation Fees

It will take a single franchisee 14 returns to pay for the phone services per tax season.

typical communications costs at a franchisee location
Typical Communications Costs at a Franchisee Location
  • Equipment - Purchase a 2 line Phone system - $375 (5 phones)
  • Average Monthly phone charges - $230
  • Average Yearly phone charges - $2760

TOTAL Phone Costs Year 1 = $3135

- That’s15.5 returns Year ONE for “free” ($200 avg.)

YEARLY Phone Costs Year 2 forward = $2760

- That’s 14 “free” returns / year, every year…

voip solution costs
VOIP Solution Costs
  • Equipment (IPPBX and desk phones) - $1890 for the system + 5 desk-top phones (For 2 Wireless IP handsets add $250).
  • $50/Month unlimited local and long distance (For 3 years warranty $75 per month)
  • YEARLY phone charges = $600
  • Cabling “if required” $750 any U.S. Location

TOTAL Phone Costs Year 1 = $2490

- That equates to 12 “free” returns

Yearly Phone Costs Year 2 forward = $600

- That’s only 3 returns !

cost comparison includes equipment and yearly charges
Cost Comparison(Includes equipment and yearly charges*)

VOIP vs Traditional

Year 1 $2490 vs $3135

# of returns 12.5 vs 15.7

Savings Year 1 $645

Year 2 forward $600 vs $2760

# of returns 3 vs 13.8

Savings Every Year $2160 !

(*Additional Charges for Cable installation “if required” and taxes)

cost comparison installed includes equipment cable provisioning and monthly charges
Cost Comparison – Installed(Includes equipment, cable, provisioning and monthly charges)

VOIP vs Traditional

Year 1 includes eq. $3240 vs $3135

# of returns 16.20 vs 15.7

Year 1 ($105)

Year 2 forward $600 vs $2760

# of returns 3 vs 13.8

Savings Every Year $2160 = 10.8 returns

voip communication solution
VOIP Communication Solution
  • Digital quality handsets
  • Unlimited number of lines – NEVER miss a sale
  • SIGNIFICANT cost savings equal greater profits
  • System is configured to Your location and to Your needs
  • $50/month for all your local and long distance (restrictions apply)
  • Multiple Liberty tax locations? How about 1 number dialing to reduce your employee costs
  • Battery Back-up during power outages or brown-outs
  • NO Sales tax on phone usage
liberty tax client benefits
Liberty Tax Client Benefits
  • Responsiveness and Customer Service leading to a Client Centric focused tax service provider and a loyalty to Liberty Tax
franchisee benefits
Franchisee Benefits
  • Client Centric Focus (communicate / consult / execute) Ability to answer all calls should never be an obstacle to service or profitability.
  • Improved productivity
  • Significant reduction in communications expense
  • Yearly savings of $2160 – Almost 11 returns
  • Never miss an opportunity to sell - No missed calls means no missed revenue - $4500/year savings
  • 3.4 month ROI (system price of $1890 & Revenue recovery of $4500)
  • Lower payroll costs (multiple locations)
  • Fully expandable system – the system grows with you
  • One touch dialing to your other franchise locations
liberty tax benefits
Liberty Tax Benefits
  • Increased Customer Service = Loyalty
  • Franchisee’s profitability and ROI increases
  • No missed sales opportunities means a better return for Liberty Tax
    • On average a franchisee’s location will miss 3 calls per week. IF 50% of those clients go elsewhere and an average return is $200, the loss to each franchisee location could equate to $4500 each tax season.
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