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MAIL NETWORK OPTIMISATION PROJECT - PowerPoint PPT Presentation


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MAIL NETWORK OPTIMISATION PROJECT. Why MNOP?. India Post ’ s revenues Percent. Mail Revenue Rough estimates in percent. Mail Network Optimisation project focuses on postal (mail) business, which account above 50% of the department’s revenues. Text. 100% = INR 5,862 crore.

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slide3

India Post’s revenues

Percent

Mail Revenue

Rough estimates in percent

Mail Network Optimisation project focuses on postal (mail) business, which account above 50% of the department’s revenues

Text

100% = INR 5,862 crore

International mail

Ordinary

and

registered

mail

Speed post

Postal

receipts

SB & Financialservices

SOURCE: Postal and saving bank split taken from Demand for grants and the mail revenue split based on the semiannual survey

there are 3 main reasons why improvement in mail business is required
There are 3 main reasons why improvement inMail Business is required

EXAMPLES – NON-EXHAUSTIVE

India Post's total mail volume,million items p.a.1

*

India Post is losing volume and market share significantly

*

*

*/05

*/09

Customer survey results2

Customers rate India Post low, especially in reliability

EBIT3 margin of postal operators

> *

> *

India Post's financial performance is poor compared with that of other players

> *

4

4

4

1 Based on annual report and book of information 2 Based on 50 extensive and structured interviews with 20 loyal and 30 former Speed Post customers

3 EBIT = Earnings before Interest and Tax 4 Mail division only

SOURCE: Mail Network Optimisation Project

slide5
MNOP
  • What may be the
  • Objectives?
  • Scope?
the objective of mnop
The objective of MNOP
  • To resolve structural issues in Mail operations.
  • To reduce the flow of mail between different centres.
  • To use the best practices used globally, in India Post.
  • To ensure consistency and reliability
the approach
The Approach
  • Pilot project was introduced for Speedpost in 8 major cities
  • 89 Sorting Hubs and 42 Intra Circle Sorting Hubs were identified.
  • It will be extended to First Class and Second Class mail.
  • Further extension will be made to all mail related products.
processes at spc sorting hub
Processes at SPC/Sorting Hub
  • Adequate equipments and infrastructure
    • New roller containers, trays, trolleys and bag cutters were used
    • Computers, scanners, printers and internet connectivity were provided.
  • Improved sorting process
    • Volume based Sorting logic was introduced
    • Sorting diagram was designed to suit this logic
    • New sorting cage was designed
  • Layout
    • Assembly Line concept was introduced
    • Mail agency/TMO was streamlined

SOURCE: Mail Network Optimisation Project

layout of a sorting hub
Layout of a Sorting Hub

Text

  • Text

Text

  • Can you identify your position in this lay out?ove

SOURCE: Mail Network Optimisation Project

equipments for sorting hub
Equipments for Sorting Hub

Text

  • Text

Text

Sorting Cages

Roller containers

Bag cutter and stool

Tray trolleys

SOURCE: Mail Network Optimisation Project

processes at delivery po
Processes at Delivery PO
  • All delivery related branches were brought under one roof
  • Stamp Cancellation machines were used
  • Postmen were involved in beat sorting activity
  • Delivery status were fed into Speednet
kpi key performance indicator
KPI – Key Performance Indicator.
  • KPI – a set of parameters, used to define and measure progress towards organizational goals.
  • Thorough this the performance of your office will be monitored regularly by your Higher ups
  • Your role in making your office a better one is very much essential.
  • Scanning of all the Mails received and despatched plays a vital role.
what information does the scan compliance kpi provide

Booking post office

SPC

Delivery post office

Booking scan

Dispatch scan

Receipt scan

Dispatch scan

Receipt scan

Delivery scan

2

1

3

2

4

What information does the "scan compliance KPI" provide?

Share of scan compliance

Articles with full scan history

  • KPI identifies actual number of scans available against prescribed scans
  • KPI identifies number of articles with full scan

Description

Illustrative TD example

KPI: Full scans

(%)

Article

1

2

3

4

5

Example

KPI: Share of scans (%)

100

60

40

100

20

80

20

Per SPC

By sector (e.g., Mumbai to Delhi)

Available breakdowns

TD vs. NTD

Leg-by-leg analysis

Note: Detailed calculation logic is in the backup

SOURCE: Mail Network Optimisation Project

scan compliance no of scans
Scan compliance – No of Scans
  • Articles Booked at PO/SPCC
    • TD Articles: 8
    • NTD Articles: 12
  • Articles Booked at BNPL centre/ MBC/ OSA facility/ BPC
    • TD Articles: 5
    • NTD Articles: 9