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The Mobility Difference . Implementing a Roving Reference Program at the Bayville Public Library . Brianna Hoffman LI850XI – Fall 2012 Rajesh Singh . The Mobility Difference . Current Reality Remodel Project Circulation Statistics Reference Services Reference Statistics

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the mobility difference

The Mobility Difference

Implementing a Roving Reference Program at the Bayville Public Library

Brianna Hoffman

LI850XI – Fall 2012

Rajesh Singh

the mobility difference1
The Mobility Difference
  • Current Reality
    • Remodel Project
    • Circulation Statistics
    • Reference Services
    • Reference Statistics
  • Need for Change
  • The Desired Change
  • Projected Outcomes
  • Necessary Steps for Change
  • A New Paradigm Shift
  • The New Bayville Public Library
bayville public library current reality
Bayville Public Library Current Reality
  • $20 Million Remodel in 2010
  • Expanded Library from 31,000 Square Feet to 65,000 Square Feet
  • No New Staff
    • Part of Passing Bond that Financed Remodel
current reality circulation statistics
Current RealityCirculation Statistics

2010

763,450

2011

789,650

Increase of 26,200 Items

current reality reference services
Current RealityReference Services
  • Increase of Reference Questions
  • Increase in Floor Space
  • Increase in Collection Size
    • Increase in Circulation
    • Increase in Door Counts
    • Increase in Program Attendance
current reality reference statistics
Current Reality Reference Statistics
  • Reference Staff
    • 3 FTE Librarians
    • 4 PTE Librarians
  • Reference Questions
    • 22% Increase Since Remodel
  • Missed Opportunities
    • Patrons going without assistance
    • Leaving the Library Frustrated
a need for change
A Need for Change
  • No New Staff
    • Must Work with what is ALREADY in Place
  • Increasing Technological Advancements
  • Meeting Patron Needs at their POINT OF NEED
    • Moving from a Passive Level of Service to an Assertive Level of Service
  • More Space = More Ground to Cover

Grover, Greer, & Agada, 2010

the desired change
The Desired Change
  • Reference Librarians go Mobile
  • Roving Reference with iPads
projected outcomes
Projected Outcomes
  • Extending Reference Beyond the Desk and into the Stacks
  • Modular Training for Patrons
  • Synergy Between Digital and Print Collections
  • Untethering from the Reference Desk
  • Multi-Task with Ease
    • Virtual and in Person Reference

Lotts and Graves, 2011

Huwe, 2003

extending reference beyond the desk and into the stacks
Extending Reference Beyond the Desk and into the Stacks
  • Taking Advantage of Wireless Connections
  • Engaging Users
    • Enhancing Search Strategies on their own Systems
  • Preserving the Library as a Site for Information Counsel

Lotts and Graves, 2011

Huwe, 2003

modular training for patrons
Modular Training for Patrons
  • Extending Training to Small Patron Groups
    • Training on Devices for E-Books
  • Creating a Lively Training Environment

Lotts and Graves, 2011

Huwe, 2003

synergy between print and digital collections
Synergy Between Print and Digital Collections
  • Electronic Journals
  • Online Reference Tools
    • Following the User into the Stacks
  • “Answers, not Articles”

Lotts and Graves, 2011

untether from the reference desk
Untether from the Reference Desk
  • Librarian becomes “Technically Accessible”
  • Able to Access Information when no Computer is Available

Huwe, 2003

Image:

http://dukemagazine.duke.edu/issues/091008/images/091008-lg-compass.jpg

multi task with ease virtual and in person reference
Multi-Task with EaseVirtual and In Person Reference
  • Monitor Virtual Reference while Roving
  • Monitor During Meetings
steps for change
Steps for Change

Purchase of iPads

Staff Training

Implementing and Publicizing the Service

purchasing of ipads
Purchasing of iPads
  • Friends of the Bayville Public Library
    • Alotted $1500 for Project
  • 3 Reference Desks
  • 3 iPad 2’s
    • Black
    • 16GB
    • Wi-fi Model
  • $399.00 per iPad
  • Total: $1197.00 + Tax
  • Cases can also be Purchased

Apple Store

http://store.apple.com/us/buy/home/shop_ipad/family/ipad/ipad2

staff training
Staff Training
  • Tech Services Specialist on Staff
    • Three Training Sessions
    • Over a course of three months during Reference Staff Meetings
  • Reference Librarians will be able to take iPads Home to Increase Familiarity
implementing the service
Implementing the Service
  • After Three Month Training and Familiarity Period
    • Each Reference Desk will have Designated iPad
  • Librarians will “Rove” Service Areas
  • Roving Approximately 30% of Reference Shift for the first 6 Months of Program
  • Statistics will be Collected
  • Evaluation Period After 6 Months is Completed
publicizing the service
Publicizing the Service
  • Announcement on BPL’s Homepage, Facebook Page and Twitter Feed
  • Signs Advertising the Service at Computer Labs
  • Signs in Various Areas of the Stacks
paradigm shift
Paradigm Shift

The New Bayville Public Library

the new bayville public library
The New Bayville Public Library
  • Service
    • Taking Reference where it is Needed the MOST
  • The “WOW” Effect
    • Taking Advantage of the Newest Technology
  • Becoming Experts All Over Again
  • Exposure of Services
  • Exposure of Underused Resources
    • Databases
most importantly
Most Importantly………………

Meeting Patron Needs at their POINT OF NEED

references
References

Grover, R., Greer, R., & Agada, J. (2010). Assessing information needs. Santa Barbara, CA: Libraries Unlimited.

Huwe, T. (2003). Casting a wider net with roving reference. Computers in Libraries, 23(3), 1-5

Lotts, M., & Graves, S. (2011). Using the ipad for reference services. ACRL TechConnect, 217-220

Apple Store, Select an ipad. (http://store.apple.com/us/buy/home/shop_i pad/family/ipad/ipad2).

Apple iPad [online image]. Retrieved October 21, 2012 from http://store.storeimages.cdn-apple.com/2911/as- images.apple.com/is/image/AppleInc/ipad2012-step0-ipad-gallery- ipad2-01- zoom?wid=1022&hei=554&fmt=jpeg&qlt=95&op_sharpen=0&resMode=b icub&op_usm=0.5,0.5,0,0&iccEmbed=0&layer=comp.

Compass [online image]. Retrieved October 21, 2012 from http://dukemagazine.duke.edu/issues/091008/images/091008-lg- compass.jpg.