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SME Policy – Beyond the crises Steiermark/Croatian Regions Brussels, 28 May 2009. Daniel Gassmann, Head of Sector Services, Quality and Reporting Executive Agency for Competitiveness and Innovation. PLACE PARTNER ’ S LOGO HERE. European Commission Enterprise and Industry. EACI’s remit:.

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SME Policy – Beyond the crises Steiermark/Croatian RegionsBrussels, 28 May 2009

Daniel Gassmann, Head of Sector Services, Quality and Reporting

Executive Agency for Competitiveness and Innovation


European CommissionEnterprise and Industry

enterprise europe network
Enterprise Europe Network
  • Builds on the experience and know how of EIC and IRC Networks
  • “One stop shop – no wrong door”
  • More than 500 Partners
  • Operations in 44 European countries and beyond
  • 3000 experienced professionals
services offered one stop shop for smes
Services offered: one-stop-shop for SMEs
  • Awareness raising & access to information
  • Feedback to Commission
  • Partnering services (commercial, technological, research projects)
  • Technology and knowledge transfer
  • Stimulating the capacity to innovate (innovation support services)
eaci s role for the network 1 2
EACI’s role for the Network 1/2
  • Development and Maintenance of European Databases and communication tools (messenging system and extranet)
  • Training for the Network
  • Providing tailor made information
  • « Inject » quality mechanisms
  • Provide communication support (graphical charter)
eaci s role for the network 2 2
EACI’s role for the Network 2/2
  • Raise knowledge of the Network (Good practices, Working Groups, Sector Groups)
  • Liaise with other Commission related resources
  • Promote the Network on the European Scene, in association with Commission
  • Ensure sound governance of Network (EEN, EACI, Commission)
  • Create the Network effect
  • Good practices = methods used in work processes

whose outputs best meet customer requirements.

  • Good practices enable Network Partners to fulfill their mandate by enhancing professionalism.
  • EACI will use the Network partners good practices to spread expertise and excellence in the Enterprise Europe Network. They help and inspire other Network Partners to improve how they work.
good practices procedure
Good Practices procedure

1. Submission at any moment


After thematic suggestion by EACI (EU and Services bulletin)

2. Yearly Awards

At annual conference

Possibility for validated good practice to compete

  • The proposer shall receive feedback from EACI within 4 weeks. Criteria of evaluation:
    • relevance to the Network activities
    • quality,
    • innovativeness,
    • transferability and
    • ways of adapting to fit Network partners needs
  • If further development is required, the EACI will develop an action plan in conjunction with the Network partner to allow that the Good Practice or process can be exploited by the network

EACI will support its promotion via :

  • workshops
  • good practice or “vertical” web pages
  • trainings
  • annual conference best practice award
Manage consortium

Communication / Promotion

Interaction with host organisation

Diagnosing customer's needs

Winning new clients

Commercialisation of Network Services

Website serving as a platform for services to clients

SME and Staff Training

Monitoring performance

Measuring Customer satisfaction

Quality Management System

Internal management tool

Promoting European Initiatives and programmes (except FP7)

Manage Sector Group

Brokerage Events and Company Missions

Promotion / dissemination of TT / BCD profiles

Assessment and production of TO, TR and Business Cooperation forms


SME Feedback

Business Cooperation negotiation assistance

Provide information or services about public tenders

Intercultural business behaviour management

Technology Audit

TTT contract assistance

Innovation support services

Use of AMT

Promoting the participation of SMEs in FP7

Access to finance


Cooperation with Clusters / Academia



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Thank you for your attention !