Transforming the Customer Service Experience. Carol Rose St. Cloud State University. http://huskynet.stcloudstate.edu. Background Info. Enrollment – 17,000 + Faculty & Staff – 1,700 HelpDesk consists of: 2 FTE ( ResNet and HelpDesk Coordinators) 30+ students
St. Cloud State University
How did we evaluate?
What did we do?
Scheduling students based on our needs
Sharing knowledge and promoting network security, PC safety tips, etc.
Allows students to check their email and File/Web space quota
Allows customers to enter their password for account activation and verification
Remote Support for personal computers and devices