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Implementing Agile/Scrum in An “IT” Department…. It’s Not the Same As in a Software Development Shop. Leading provider of technical training for Automotive, Diesel, Motorcycle & Marine industry 10 Campuses >16,000 Students ~$350 m in Revenue. Software Environment “SMART”

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implementing agile scrum in an it department

Implementing Agile/Scrum in An “IT” Department…

It’s Not the Same

As in a Software Development Shop

universal technical institute
Leading provider of technical training for

Automotive,

Diesel,

Motorcycle &

Marine industry

10 Campuses

>16,000 Students

~$350 m in Revenue

Software Environment

“SMART”

Custom Student Management System

Progress Open Edge Arch

2.3 Million lines of code

PeopleSoft G/L

Software Development

46 FTE’s + Contractors

6 SCRUM Teams

App Support

Universal Technical Institute
align teams to the business
Align Teams to the Business
  • Each Scrum Team supports 1-3 Business Functions
  • Benefits to the Business
    • Team becomes an Expert
    • Business views IT as a True “Partner”
    • Greater Visibility
    • Involved in setting the Priorities
    • Easier to Justify Project Costs
    • Eliminate Waste
    • Change is “Ok”
    • Speed – Time to Use

DIESEL

it scrum team makeup
“IT” Scrum Team Makeup
  • Core Team Members
    • Scrum Master / PM
    • Business Analyst – CRITICAL Role
    • Developers
    • QA Analyst – Must Have
  • Ancillary Team Members
    • Business Owners
      • User Acceptance Testing
    • Network Engineer
    • Service Desk Staff
key points
Key Points
  • Team Members
    • Can ONLY Shift at Sprint Boundaries
    • Do NOT Steal Resources mid-Sprint
    • Can be Remote…
      • We do it all the time
  • Capacity Utilization
    • Never Load at 100%
      • Production Support
    • 6 hours / day
key points1
Key Points
  • Large Projects
    • Can Absolutely be Done!!!!!
    • Break Down into Smaller 2 Week Chunks
    • Allow for “Analysis” and “Design” User Stories
    • Estimates are for Number of Sprints +/- X
key points2
Key Points
  • Paradigm Shift is HUGE for…
    • IT Management
    • Project Managers / PMO
    • Business Analyst
  • Centralized Tool
    • Visibility across Teams
    • One Source of the Truth
  • Use a Pilot
    • Try it out once…
    • Or twice
  • Make it Fun
    • Team Names & Motos
    • Friendly Competition
  • And don’t give up