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State of Maryland Department of Health and Mental Hygiene & V ALUE O PTIONS ® . September 2009. Clinical Training . Welcome to ValueOptions ®. Presenters. Nancy Calvert, Director, ValueOptions® Maryland Provider Relations Mara Rapant, ValueOptions ® National Director of Clinical Services.

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state of maryland department of health and mental hygiene v alue o ptions

State of MarylandDepartment of Health and Mental Hygiene & VALUEOPTIONS®

September 2009

Clinical Training

presenters
Presenters
  • Nancy Calvert, Director, ValueOptions® Maryland Provider Relations
  • Mara Rapant, ValueOptions® National Director of Clinical Services
agenda
Agenda
  • Update
  • Overview of ProviderConnect
  • Requesting Authorizations
  • Questions
updates
Updates
  • ValueOptions® Maryland Website
  • http://maryland.valueoptions.com
    • Provider Alerts
      • MHA updates and announcements
      • ValueOptions® Maryland updates and announcements
    • Provider Manual
    • Training Schedule
    • ProviderConnect “tips”
    • Maryland Specific ProviderConnect “demo”
    • Consumer Information
  • New Telephonic Options for:
    • Inpatient Authorization Requests – 800-888-1965, option 2
    • Crisis Bed Authorizations – Cheryl Thompson, option 4, x214040
valueoptions providerconnect
ValueOptions® ProviderConnect

ProviderConnect is an online tool that increases convenience & decreases administrative burden.

  • Free, secure, online application
  • Easy access 24 hours a day, 7 days a week
  • Complete multiple transactions in a single sitting
valueoptions providerconnect features
ValueOptions® ProviderConnect Features

With ProviderConnect providers can:

  • Verify Consumer eligibility
  • Register Uninsured Consumers (effective October 2009)
  • Request Authorizations
  • View Authorizations
  • Submit Claims (Batch and Direct/On-line claim)
  • View Claim Status
  • View and Print Provider Summary Voucher
  • Submit inquiries to Customer Service
  • Access and print forms
accessing providerconnect
Accessing ProviderConnect
  • Each provider has a secure login and online registration, including a provider ID number via the ProviderConnect Web site.
  • Additional logins for other providers in the same practice are available through ProviderConnect. Contact:
  • ValueOptions® EDI Helpdesk
    • (888) 247-9311, Option 3
    • Monday through Friday
    • 8 a.m. – 6 p.m. EST

Turn around time for additional logins is 48 hours.

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