Empire 2.0 New York State s Strategy to Promote Government Participation, Increase Collaboration and Share Information

1. Empire 2.0New York State’s Strategy to Promote Government Participation, Increase Collaboration and Share Information Rico J. Singleton New York State Deputy Chief Information Officer Presented At The 2009 ISM Conference August 31, 2009 Chicago, IL

2. President Barack Obama 2

3. OurTimeToday… 3

4. Government should be transparentTransparency promotes accountability and provides information for citizens about what their Government is doing Government should be participatory Public engagement enhances the Government's effectiveness and improves the quality of its decisions Government should be collaborative Collaboration actively engages Americans in the work of their Government - Barack Obama 4

5. Social Media and Networking 5

6. Web 2.0 Phrase Coined in 2004 at O’Reilly Media conference Signals a move from “Knowledge Is Power” to “All of Us are Smarter Than Any One of Us” Refers to Social Networking sites (YouTube, Facebook, Twitter, Second Life &Flickr and Many Others) Business Used for Innovation, Transformation & Collaboration (e.g. IBM WorldJam)

7. Government Uses For Web 2.0? Public outreach for direct communications to citizens/public service announcements Encourages citizen involvement and feedback Recruitment to younger/out-of-area workers Push out information in emergencies (Amber Alert)

8. “CIO/OFT Embraces Social Networking as Another Vehicle for Government Outreach and Collaboration” 8

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10. Empire 2.0 Goals Promote open and transparent government for policy- and decision-making. Increase collaboration and participation by engaging New York State constituents through the use of innovative tools and new media technologies. Increase the awareness of government initiatives to the “Generation V” (virtual) community. 10

11. Engaging Government Agencies and Leaders 11

12. Twitter CIO/OFT @NYStateCIO 12

13. Facebook PageCIO/OFT Facebook Page is a public profile to share business info with Facebook users. When fans interact with your Page, stories linking to your Page can go to their friends. Word-of-mouth reaches a wider circle of friends. Drives Customer Awareness 13

14. 14 Watch CIO/OFT on YouTube!http://www.youtube.com/user/NYStateCIO

15. Linked-In Group NYS CIO Council LinkedIn is an interconnected network of experienced professionals from around the world, representing 170 industries and 200 countries. You can find, be introduced to, and collaborate with qualified professionals that you need to work with to accomplish your goals. 15

16. Web Portal NYS CIO Council Functionality Upcoming Events Blogs Discussion Forums Document Sharing Email Blasts Professional Networking 16 -Upcoming Events-Allows you to keep a shared calendar of meetings, forums, etc. that you will be updated on by logging into the website Blogs enables CIO’s to share ideas with one another, discuss issues, and collaborate on projects Discussion Forums allow for open discussions between members of the site, reduces email traffic Document Sharing allows your to share a document with an entire group without the need to email it, document control, centralized location for documents Email Blast allow administrator to send out emails to an entire group Professional Networking Get to know your co-worker/peer, a larger network enables you to get things done. -Upcoming Events-Allows you to keep a shared calendar of meetings, forums, etc. that you will be updated on by logging into the website Blogs enables CIO’s to share ideas with one another, discuss issues, and collaborate on projects Discussion Forums allow for open discussions between members of the site, reduces email traffic Document Sharing allows your to share a document with an entire group without the need to email it, document control, centralized location for documents Email Blast allow administrator to send out emails to an entire group Professional Networking Get to know your co-worker/peer, a larger network enables you to get things done.

17. 17 Use of Web 2.0 Tools By NYS State Agencies

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19. 19 Niagara Bridges Tweets Traffic Updates

20. 20 BrainstormingShare Tech Strategies

21. A Practical Example… 21

22. 22 Crowd SourcingShare Your Ideas

23. A Practical Example… Participants share comments on modifying the agency policy to allow for the use of Firefox browser and extensions because it is a more secure browser than Internet Explorer. 23

24. Enterprise IT Policy Wiki Engaging Our Community 24

25. A Practical Example… 25 Participants engage in a discussion regarding parts of the draft “IT Support for Remote Access” Policy”

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27. Societal and Cultural Challenges 27

28. Ethical Challenges Maintain Confidences Modify Acceptable Use Policies Avoid Interfacing with Children/Youth Practice Usage Etiquette Obtain Authorization to Speak on Employer’s Behalf Provide Training Use Materials To Achieve Business Goals Monitor Staff Usage

29. Legal and Illegal Challenges Intellectual Property-obtain necessary permissions for use of all materials Brand Management-make sure no one else is using your material without authorization Privacy-wall off personal data Comply with accessibility law and policies Address Records Retention/Freedom of Information /e-discovery Terms of use policies-try to negotiate favorable terms Jurisdictional issues-networking may expose agency/company to laws of another state

30. Business Uses of Social Networking 30

31. Future Opportunities 31

32. Broadband Mash-up 32

33. Enterprise Data Repository For Publicly Accessible Data 33

34. Governor David A. Paterson 34

35. Thank You Any Questions?www.cio.ny.gov/OFT/empire20.htm 35

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