BPOs provide training in various spheres like voice modulation, accent neutralization for new hires in the voice-based services, and domain specific knowledge for middle and top-level management in BPO companies.
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Quality training is indispensable to deliver excellent BPO services. Initially the very concept of training was considered to be an extra baggage eating into the revenue of a company. Training is imperative for transforming individuals into confident professionals. The estimated expenditure that the companies dole out on training is somewhere between 1-2% of total revenues of the company but the cost is worth the effort and in the interest of the company.
BPOs provide training in various spheres like voice modulation, accent neutralization for new hires in the voice-based services, and domain specific knowledge for middle and top-level management in BPO companies. A number of BPOs have their own trainers and provide in house training. However, many BPOs outsource the training program to a third party training institute.
Sutherland Global Services is a premier IT enabled and Business Process Outsourcing (BPO) company offering highly acclaimed services to a number of Fortune 500 firms and to promising business establishments the world over. We provide a sound base of specialized training for our employees to ensure that the expectations of the clients are met with the highest degree.
Sutherland Windsor Canada has collaborated with St. Clair College to provide specialized BPO training to its employees who are given a certificate on completion of the training. Sutherland Global Services emphatically prioritizes the training phase, which serves the core purpose of deploying skilled individuals who are able to integrate their personal goals with the company objectives.
The managerial and the operational skills of the employees are taken care of under specialized career development and leadership training program. Employees have the added advantage of achieving academic excellence while working with Sutherland as they provide International Certifications in two streams - Technical (A+, N+, MCP etc.,) and Management (PMP, 6 Sigma COPC, ISO, BS7799 and PCMM).
Sutherland Global Services firmly believes in polishing the talent to effectively deliver world class services. With this in mind two training methods have been devised. The Center of Learning provides initial training for entry - level employees as well as ongoing leadership development training for existing employees.
The key area of the Center of Learning is to improve communications, business and technical competence, as well as initial leadership training. Academy of Excellence came in existence to foster general leadership and business skills, all the while preparing innovative roles at Sutherland which go beyond client engagements.