It has become essential for companies to provide uninterrupted high-end services to their customers to survive in the highly competitive business world, and because of this growing need for customer support services, call centers have made a significant place for themselves. BPO services have become an integral part of various industries as they provide cost-effective solutions for optimizing various business operations.
Today, BPO firms provide an extensive range of back office and front office services to various industries like Retail or e-Retail, Insurance, Mortgage, Banking, Healthcare, Telecommunications, Technology, Travel and Hospitality. Some of the BPO firms also provide customized business data processing services to their clients to meet their specific requirements. Some of the major BPO services provided by the BPO companies are discussed below:
Customer Support Services Customer support services provided by BPO firms allow the companies to handle various customer related issues effectively and resolve their queries promptly. The customer support services are utilized by the companies to increase the rate of customer satisfaction and promote goodwill.
Tele-Marketing Services Industries have telemarketing services in order to boost sales and promote product awareness. BPOs have skilled professionals who deliver quality results and who are focused towards their targets. Telemarketing includes services like lead generation, appointment scheduling, debt collection services, product promotion, cross selling, and hardcore selling.
Technical Support Technical support services help users solve their specific problems related to computer hardware, software, or any electronic product. These services mainly increase the utility of the clients’ products and increase their customer satisfaction. Technical support services can be provided via an e-mail, telephone, instant messaging, fax, and even on-site.
Accounts Management The industries are employing BPO financial and e-accounting services for having cost advantage and for better customer management. Accounts management services, such as customer acquisition and retention, sales lead management, lead qualification processing and demand generation help to increase the productivity and marketing ROI of the clients’ organizations.
Order Management The order management services drive the order fulfillment process of any business and are used for order management and order processing. Various order management services offered by BPOs are order quoting, order processing, quality review, review of orders, adding missing information, mail order management, fax order management, sorting, clearing, batching, transmission, billing, order entry, issuing, and handling payments services.
Document Management BPO document management solutions are very useful for quality control, indexing, retrieval of data, storage, validation, and integrating activities. Document management is mainly the provision of scanning, creating, managing documents in electronic format and supporting imaging process for proof of delivery, managing employee files, purchase invoices, etc.
Transaction and Payment Processing The industries in the domain of finance, insurance, or mortgage use transaction processing services offered by BPOs to achieve cost competency, productivity, and increase efficiency. Various transaction processing services, such as information capture, verification, eligibility and authorization for claim, loan/ mortgage and order processing services, check processing and remittance processing, email, feedback, response management, financial reconciliation, loan origination and servicing, and GL closing services are handled by BPO companies.
Sutherland offers the customer care, technical support, accounts management, order and document management, transaction and payment processing and many other services to its clients worldwide to help them achieve their desired goals of customer management, cost reduction and increased productivity. For details about services offered by Sutherland Global services, browse through http://www.suth.com