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1. MGT 362T EntireCourse For more course tutorials visit www.tutorialrank.com MGT 362T Week 1 PracticeQuiz MGT 362T Week 1 Apply Wk 1 Change Management A Fresh New Idea MGT 362T Week 1 Discussion ChangeManagement MGT 362T Week 2 Practice Manager's Hot SeatChange

2. MGT 362T Week 2 Apply Vision Statement CaseStudy MGT 362T Week 2 Discussion Leading Change MGT 362T Week 3 PracticeQuiz MGT 362T Week 3 Apply Manager’s Hot Seat: Change-Innovation in Aisle9 MGT 362T Week 3 Discussion Risks andBiases MGT 362T Week 4 PracticeQuiz MGT 362T Week 4 Apply Power and Influence-Riding the Policy Wave

3. MGT 362T Week 4 Discussion Change Management ValidityTools MGT 362T Week 5 PracticeQuiz MGT 362T Week 5 Apply Evidence-Based Analytics and Decision Making CaseStudy MGT 362T Week 5 Discussion ChangeLeadership ..................................................................................................................... ......................................... MGT 362T Week 1 Apply Wk 1 Change ManagementA Fresh NewIdea For more course tutorialsvisit www.tutorialrank.com MGT 362T Week 1 Apply Wk 1 Change Management A Fresh New Idea

4. .......................................................................................................................................................................................................................................... ......................................... MGT 362T Week 1 Discussion ChangeManagement For more course tutorialsvisit www.tutorialrank.com Respond to the following in a minimum of 175words: A project or initiative outcome can influence a group of people or organization. Discuss change management. Why is the role of change management important in an organization? Discuss one fact you have learned from our text regarding change management. ..................................................................................................................... ......................................... MGT 362T Week 1 PracticeQuiz

5. For more course tutorials visit www.tutorialrank.com MGT 362T Week 1 Practice: Wk 1 –Quiz Ofthesiximagesofmanagingchange,theandimages have their foundations in the field of organizationtheory. MultipleChoice director;coach navigator;interpreter caretaker;nurturer interpreter;caretaker

6. Theimage of managing change assumes that change managers receive rather than initiatechange. MultipleChoice director caretaker navigator interpreter

7. Underpinned bytheimage, the organizational development (OD) approach is one where its adherents present their developmental prescriptions for achieving change as being based, at least traditionally, upon a core set of values, values that emphasize that change should benefit not just organizations but the people who staffthem. MultipleChoice director navigator caretaker coach

8. Underpinned bytheimage, the sense-making approach maintains that change emerges over time and consists of a series of interpretive activities that help to create in people new meanings about their organizations and about the ways in which they can operate differently in thefuture. MultipleChoice director navigator nurturer interpreter

9. The primary background of Likert’s organization development (OD) modelis: MultipleChoice Productivity and quality ofwork-life National Training Laboratories (NTL) andT-groups Strategicchange Participativemanagement

10. Which of the following is NOT a core set of values contained in the organization development (OD)field? MultipleChoice Humanisticvalues Democraticvalues Economicvalues Developmentalvalues In the context of the core set of values of the organization development (OD)field,values relate to openness, honesty, andintegrity.

11. MultipleChoice humanistic democratic economic developmental In the context of the core set of values of the organization development (OD) field,values relate to social justice, freedom of choice, and involvement. MultipleChoice

12. humanistic democratic economic developmental The introduction of and transition to new techniques and behaviors occurduringthephase of actionresearch. MultipleChoice problemidentification

13. joint problemdiagnosis joint actionplanning changeactions According to Cummings and Worley, which of the following is NOT a skill needed by an organization development (OD)practitioner? MultipleChoice Intrapersonalskills

14. Interpersonalskills Technicalskills General consultationskills ..................................................................................................................... ......................................... MGT 362T Week 2 Apply Vision Statement CaseStudy For more course tutorialsvisit www.tutorialrank.com 1 2 Based on the vision statements expressed, what is the significance relating to organizationalstructure?

15. Check All ThatApply Updated visions ilustrate changing priorities in conjunction with internal and external environmental changes which in turn, may affect changes in organizationalstructure Vision statements have no bearing on changes in organizational structure orculture, Vision statements help change leaders focus on what changes may be necessary to implement thevision 3 In terms of developing an organizational structure accommodating change, which of the following statements is false Multiple Choice points Skipped Vision driveschange

16. Vision emerges from the organizational changeprocess. Vision contributes or hinders the organizational change process None ofthese 4 Organizational redesign and restructuring accommodating change includes, but is not limited to the followingconsiderations Check All ThatApply Adjustments in lines of business or profit center alignment may be necessary Changes in intra and interdepartmental processes may be required to enhance efficiency andprofitability Changes in policies and relationships with vendors and suppliers may be required

17. 5 When change in organizational structure is being assessed, the change leader must consider employees as its most important asset. What are some of the step(s) that should be taken when reviewing the human factor of the changeequation? Check All That Applypoints Review of current and future roles and skill sets of employees by work unit isnecessary. Changes to workforce composition must be addressed and a plan of action must be developed eg retraining, transfers, downsizing,etc. Communicating the need for and nature of change to employees is a prerequisite for a potentially successful changeinitiative.

18. 6 To what extent do stakeholders influence a plan and subsequent implementation of organization restructuring that accommodates change? MultipleChoice Stakeholders are incidental to the changeprocess Stakeholders are not decision makers and cannot influence the potential outcome of organizationalrestructuring Stakeholder expertise in managing change is very limited, and should not be considered by change leaders in the planning of adaptable organizational structures O None of thethese

19. 7 As the need for organizational change and restructuring is considered by the changemanager Check All That Applypoints The current circumstances need to be assessed in relation to each specific organizational changesituation. Appropriateness for wholesale change can be assessed by analytical tools utilized by the changemanager Mission and vision of the organization as prescribed by senior management and the board of directors must be woven into any proposedchanges. 8 Initial positioning for potential success of organizational change requires 100

20. Check All ThatApply A thorough analysis and consideration by the change manager senior management, and board ofdirectors Top down support from senior management and the board of directors Employee buy-in via a specific communications program during each phase ofchange. 9 The implementation of a successful organizational restructuring includes, but is not limited to the following actions1 MultipleChoice Majority vote by the board ofdirectors.

21. Approval by a legislative or regulatorybody Approval by the employees' representative bargaining units None ofthese 10 Organizational structuring accommodating change may be due to the organization's filing of legal action for reorganization in order to remain viable, which presents significant challenges for an assigned change leader. To what extent do the following considerations need to be included in any plan for organizationalstructuring? MultipleChoice Hiring a good onomey is essen Avoiding the press and social media is advisableAvoid

22. Filing a gag order on vendors, suppliers, and union representatives is prudent None ofthese 11 From a holistic perspective, organizational structuring accommodating change consists of a number of elements that the change manager must assess using evidence-based tools such as environmental scanning that reveals components of the organization's strengths. weaknesses, opportunities, and threats. Compartmentalization of each may indicate a partial restructuring and/or changes in processes What would be considered driving factors for in the determination of wholesale restructuring versus partial restructuring Check All ThatApply Noticeable decline in market share / profitability of the organization indicates that an in-depth evaluation of the organization's structure, processes, competition relationships etc. isessential

23. Increase in customer churn, based on industry standards, signals a potential problem in offerings, product quality pricing customer service, etc. It may be isolated to these areas Increase in employee turnover or grievances bargaining unit claims at different levels in the organization indicates a human resources issues that must be explored andresolved ..................................................................................................................... ......................................... MGT 362T Week 2 Discussion LeadingChange For more course tutorialsvisit www.tutorialrank.com Respond to the following in a minimum of 175words: The need for change must be differentiated from the ability to change in order for it to besuccessful.

24. Discuss the requisite skills a person needs to lead change for a chosen organization. How can the organization’s structure accommodate change? Include recommendations from ourtext. ..................................................................................................................... ......................................... MGT 362T Week 2 Practice Manager's Hot SeatChange For more course tutorialsvisit www.tutorialrank.com As some organizations are uncomfortable with change, so are their employees. Employees are often threatened by change and offer resistance to it. Resistance to change is an emotional/behavioral response to real or imagined threats to an established work routine. The degree to which employees feel threatened depends on whether the change is adaptive, innovative, or radically innovative. Lewin's Change Model helps to understand the stages of change so that they can be best managed. Employees experience varying levels of change depending on whether the change is adaptive, innovative, or radically innovative. Adaptive change is the least threatening as the reintroduction of a familiar practice. Innovative change is somewhat threatening and involves moderate complexity, cost, and uncertainty. Radically innovative change is considered extremelythreatening

25. 1. As Rita becomes increasingly frustrated, Carlos tries tooffer by telling her how valuable her job and how valuable sheis. multiple interventions goals management support creativity innovation

26. 2. As represented in this video case, the merger that occurred between these two companiesrepresentsa(n)force affecting the need for change. opportunity strength weakness outside inside 3. Juan and Rita are having trouble with new employees Peters and Jackson, indicating which of the four targeted areas of change is most needed? Changingtechnology Changingpeople

27. Changingstructure Changingfunction Changingstrategy 4. Carlos wants Juan and Rita to handle the personality issues themselves. As the company did not make any thought-out change in anticipation of expected problems, it most likely is being affectedby change. strategy external reactive proactive internal

28. 5., a set of techniques for implementing planned change to make people and organizations more effective, would have been useful for this organization. Organizational development Proactive change Innovation Transference Reactivechange 6. Organizational development would be most useful to this organization in termsof. reactivechange innovation

29. creativity revitalizing organizations adapting tomergers ..................................................................................................................... ......................................... MGT 362T Week 3 Apply Manager’s Hot Seat:Change- Innovation in Aisle9 For more course tutorialsvisit www.tutorialrank.com MGT 362T Week 3 ApplyManager’s Hot Seat: Change-Innovation in Aisle9 At the beginning of the video, Priya ends her presentation by asking her colleagues to imagine “a world where you never have to wait in line for your groceries again!” What stage of Lewin’s Change Model is Priya exhibiting? Harry grants permission for Priya to start automated sales at one of Bergman’s locations. What stage of Lewin’s Change Model is Harry exhibiting?

30. Aiden tells Harry that, “The heart of Bergman’s would still be intact. All Priya is proposing here really is taking the idea of self-checkout a couple steps further…” Based on this statement, Aiden most likely believes automationrepresentschange. The need for change to automated sales at Bergman’s most likely arises from a(n)force. Aiden and Priya believe automation is necessary so Bergman’s canbe ,not. ..................................................................................................................... ......................................... MGT 362T Week 3 Discussion Risks andBiases For more course tutorialsvisit www.tutorialrank.com Respond to the following in a minimum of 175words:

31. Within an environment where change is needed, you must recognize the obstacles that can make changes difficult to implement. Two of these obstacles are risk, which can observed by others, and biases, which tend to be personal andinternalized. Discuss risks and biases for a chosen organization. How can they taint analysis? How could you minimize resistance to the use of analytics- based decision making? Include specific recommendations from our text. ..................................................................................................................... ......................................... MGT 362T Week 3 PracticeQuiz For more course tutorialsvisit www.tutorialrank.com MGT 362T Week 3PracticeQuiz Beltip Corp. was forced to shut its operations in a country due to the outbreak of a civil war in that country. The change in operations experienced by Beltip is most accurately termedasa(n).

32. HomeCare Corp. is a manufacturer of household utilities. A recent fire at one of its production units caused HomeCare to reduce itsproduction. This change in production is knownasa(n). are those that are implemented in anticipation of, or in response to, known trends anddevelopments. are those that just happen, or have to happen, in response to unforeseen events, such as the sudden opening of new market opportunities, or accidents andfailures. Incremental change differs from transformational change in that incremental changeis: Which of the following reasons is NOT cited in the text as a cause of resistance that a change manager will have to diagnose before taking action? People find it easier to support changeswhen: Which of the following factors is most likely to make the people in an organization lose conviction that a change isnecessary? Which of the following is the most likely negative consequence of excessive change in anorganization?

33. Which of the following statements is true of resistance tochange? ..................................................................................................................... ......................................... MGT 362T Week 4 Apply Power andInfluence-Riding the PolicyWave For more course tutorialsvisit www.tutorialrank.com MGT 362T Week 4 ApplyPower and Influence-Riding the PolicyWave Requiredinformation Manager’s Hot Seat: Power & Influence—Riding the PolicyWave To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders. Managers need to be able to influence those around them in order to gain theircommitment.

34. Influence tactics may be hard or soft, and the tactic chosen may be contingent on the particular situation athand. It’s November and the holiday rush is upon a mid-size retail surf store. The store manager is having a meeting with some of his staff. They are quite disgruntled about two new policies that have been put inplace. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second, employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How wouldyou? Click the ► button to watch the video. Then, answer the questions that follow. PlayVideo Mark responds to Brianna’s concerns about the new employee end-of- shift policy with “…This is a policy straight from corporate. We have to follow it.” What type of influence tactic is Markutilizing?

35. MultipleChoice coalitiontactics exchange rationalpersuasion legitimatingtactic consultation Requiredinformation

36. Manager’s Hot Seat: Power & Influence—Riding the PolicyWave To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders. Managers need to be able to influence those around them in order to gain their commitment. Influence tactics may be hard or soft, and the tactic chosen may be contingent on the particular situation athand. It’s November and the holiday rush is upon a mid-size retail surf store. The store manager is having a meeting with some of his staff. They are quite disgruntled about two new policies that have been put inplace. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second, employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How wouldyou?

37. Click the ► button to watch the video. Then, answer the questions that follow. PlayVideo In response to the new employee end-of-shift policy Brianna proposes that Ollie pay its employees on their breaks instead of making them clock out. Brianna is most likelyutilizingtheinfluencetactic. MultipleChoice exchange pressure personalappeals ingratiation

38. inspirationalappeals Requiredinformation Manager’s Hot Seat: Power & Influence—Riding the PolicyWave To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders. Managers need to be able to influence those around them in order to gain their commitment. Influence tactics may be hard or soft, and the tactic chosen may be contingent on the particular situation athand.

39. It’s November and the holiday rush is upon a mid-size retail surf store. The store manager is having a meeting with some of his staff. They are quite disgruntled about two new policies that have been put inplace. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second, employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How wouldyou? Click the ► button to watch the video. Then, answer the questions that follow. PlayVideo Which of the following sources of power does Mark have in enforcing Ollie’s holiday schedulingpolicy? MultipleChoice expert

40. referent legitimate exchange consultation Requiredinformation Manager’s Hot Seat: Power & Influence—Riding the PolicyWave

41. To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders. Managers need to be able to influence those around them in order to gain their commitment. Influence tactics may be hard or soft, and the tactic chosen may be contingent on the particular situation athand. It’s November and the holiday rush is upon a mid-size retail surf store. The store manager is having a meeting with some of his staff. They are quite disgruntled about two new policies that have been put inplace. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second, employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How wouldyou? Click the ► button to watch the video. Then, answer the questions that follow. PlayVideo

42. Based on the video, Mark seems tobealeader while Sherry is moreof aleader. MultipleChoice transformational;transactional passive;active active;passive situational;transactional transactional;transformational

43. Requiredinformation Manager’s Hot Seat: Power & Influence—Riding the PolicyWave To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders. Managers need to be able to influence those around them in order to gain their commitment. Influence tactics may be hard or soft, and the tactic chosen may be contingent on the particular situation athand. It’s November and the holiday rush is upon a mid-size retail surf store. The store manager is having a meeting with some of his staff. They are quite disgruntled about two new policies that have been put inplace. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second,employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How wouldyou?

44. Click the ► button to watch the video. Then, answer the questions that follow. PlayVideo Mark’s apparent favoritism toward Amir is representative of MultipleChoice leader-memberexchange. servantleadership. charismaticleadership.

45. laissez-faireleadership. transformationalleadership. ..................................................................................................................... ......................................... MGT 362T Week 4 Discussion ChangeManagement ValidityTools For more course tutorialsvisit www.tutorialrank.com Respond to the following in a minimum of 175words: In addition to knowing how to measure the effectiveness of a needed change, you must prepare for all the reasons that a project canfail.

46. Discuss change management validity tools for a chosen organization. How could you apply analytical frameworks to illustrate possible project outcomes, assess risks, and develop contingencyplans? ..................................................................................................................... ......................................... MGT 362T Week 4 PracticeQuiz For more course tutorialsvisit www.tutorialrank.com MGT 362T Week 4PracticeQuiz According to Warner Burke, which of the following is a way in which organizational models can beuseful? MultipleChoice By reducing the manageability of a complexsituation By helping to prioritize the issues that need mostattention

47. By providing specific languages for different stakeholder groups to discuss organizationalproperties By minimizing the interconnectedness of various organizational properties According to Warner Burke, which of the following is NOT a way in which organizational models can beuseful? MultipleChoice By identifying key organizationalinterdependencies By offering guidance about the appropriate sequence of actions in a changeprocess

48. By providing a common language with which different stakeholder groups can discuss organizational properties By predicting the magnitude ofchange Which of the following is NOT one of the questions asked when performing gapanalysis? MultipleChoice Where are wenow? How did we gethere? Where do we want to getto?

49. What do we need to do in order to getthere? According to Rosabeth Moss Kanter, segmentalist organizations are characterizedby. MultipleChoice the compartmentalization ofproblem-solving the ability to overthrow history andprecedent a cooperativeenvironment

50. a flat organizationalstructure Unlike traditional organization designs, built-to-change organization designs. MultipleChoice include employment contracts based on expectations set out in the job description hire people with the capabilities for the job for which they haveapplied pay for the job and what itinvolves include ongoing training in skills to supportchange