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Understanding the Consumer Code for Home Builders: Key Consumer Protections

The Consumer Code for Home Builders outlines essential consumer protections for those selling new homes. It applies to various types of housing, including new builds, second-hand homes, and properties acquired by registered social landlords. Key elements include clear service information, accurate property details, and comprehensive after-sales service. Compliance ensures fair treatment of buyers and independent dispute resolution. Builders are obligated to maintain transparency and uphold standards. Familiarize yourself with these crucial guidelines to enhance your home-building experience.

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Understanding the Consumer Code for Home Builders: Key Consumer Protections

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  1. Consumer Code forHome BuildersNoel HunterChairman

  2. Barker Review OFT Market Study An Industry Code by 2010 or……………. Why a Code?

  3. IF YOU ARE SELLING A NEW HOME THEN THE CODE AFFECTS YOU

  4. Second hand homes • Homes acquired by registered social landlords • Self Build Homes • Homes built by Architects’ certificates • Homes acquired by Corporate bodies/partnerships for investments. Exceptions

  5. Treat customer fairly: • *clear service information; • * accurate details of the property; • * protect reservation fees & prepayments; • Linked to the Warranty • Compliance is monitored/management Board; • Independent Dispute Resolution Service. Key elements

  6. Pre Contract Information • An explanation of the Home Warranty Cover; • A plan showing the layout, appearance, plot position; • A list of contents; • Advise buyer to seek independent legal advice 6

  7. Pre Contract Information And : • The standards to which it is being built; • The price and how long it is valid; • Details of any management services/ costs and how administered • Health & Safety Guidance; 7

  8. Exchange of Contract • Inform buyers of : • Significant changes to design, size and value; • Agree in writing extra works, items and costs with cancellation and refund rights; • Advise of extra time in building programme as a result of extra work. 8

  9. Completion Dates Certainty should increase as work progresses • Completion of foundation and floor – which quarter; • Completion of roof – which month; • Completion of decoration and installation of services – which week. 9

  10. After –Sales Services • Buyer to be given : • After sales contact; • Details of the after sales service; • Details of warranties and guarantees. 10

  11. Builders’ Obligations • Builder to: • Train staff and agents; • Ensure visibility of the Code; • Provide accurate information; • Operate a complaints procedure; • HCA and Bank requirement. 11

  12. Consumer Redress Stage 1 – The Builder Stage 2 – The Warranty Body Stage 3 – The Independent Dispute Resolution Service Reparation – up to £15K Failure to comply with IDRS findings may lead to expulsion from warranty scheme. 12

  13. Cases : Adjudication Findings • Failure to provide adequate pre-purchase information or misleading purchase prices; • Misrepresentation of property descriptions; • Failing to build to agreed specifications; • Breach of reservation agreement; • Non repayment of reservation fees. 13

  14. Consumer Code forHome Builders www.consumercodeforhomebuilders.com

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