1 / 36

Latest Technologies for Local Government

Latest Technologies for Local Government. Coaching Programs September 19, 2007. Coaching Program: 9 th year as member benefit Career Development Committee. Coaching Program: 4 th year Preparing the Next Generation Committee.

sulwyn
Download Presentation

Latest Technologies for Local Government

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Latest Technologiesfor Local Government Coaching Programs September 19, 2007

  2. Coaching Program: 9th year as member benefit Career Development Committee Coaching Program: 4th year Preparing the Next Generation Committee CA City Mgmt. Foundation CA Communities Joint Powers Authority Comcast CPS Human Resources Int’l City/County Mgmt. Assn. Municipal Mgmt. Assn. of N. CA Municipal Mgmt. Assn. of S. CA Bob Murray & Associates

  3. Overview of Session • Leading edge practices – John Kamensky • Keys to implementation – Kirk Biglione • Opening government – Laura Peabody • Portals and easy sharing – Kristy Schmidt • Visualizing issues – Jake Hudson • Putting desktop tools to work – Bill Statler

  4. Leading Edge Tools Used in the New “Web 2.0” World • Web 1.0 vs. Web 2.0 • Shift from static web page to dynamic content, user generated. Allows creation of social networks. • Adoption rate is strongly associated with the four generations in the workforce (and citizenry at large). • Started as “teen toys.” Now are business tools. Pressure for government to adopt. • The Web 2.0 world • The Blogging Revolution • The Use of Wikis • The Rise of Second Life

  5. Blog Growth See IBM-sponsored report: http://www.businessofgovernment.org/events/blogging/

  6. “Wikiality”

  7. The Rise of User-Generated Media and Social Networks • Second Life – a 3-D digital universe where users take on virtual identities (avatars) -- has over 3.3 million members. • 100 universities have built virtual campuses and hold classes there. Second Life founder Philip Rosedale — in person, and in avatar form

  8. The Rise of User-Generated Media and Social Networks • The Virtual House of Representatives • Moving to government: • Political candidates • CDC, NOAA have • presence • Swedish embassy

  9. Use of External Blogs in Government • Mostly among elected officials at this point • Different approaches • Personal – Marcus Peacock, EPA Deputy Administrator • http://www.epa.gov/flowoftheriver/ • City Managers – Santa Paula and Ventura • http://www.venturacountystar.com/news/2007/sep/03/blazing-a-blogging-trail/ • Joint – Los Angeles Police Department • http://www.lapdblog.org/ • Spokesperson – Los Angeles Fire Dept. • http://lafd.blogspot.com/ • Even if choose to not blog, need to keep track of what others are saying about you

  10. Conversations Are Key • Social media is a communications challenge, not a technology challenge. • A new opportunity to engage constituents. • Be prepared to engage in dialogues. Social media is interactive. • Chances are your constituents already have blogs. It won’t be long before they’re blogging about you.

  11. Monitor the Conversation • Monitor social media the same way you would monitor traditional media. • Resources: • Technorati: www.technorati.com • Google Blog Search: www.blogsearch.google.com • What to search for: Agency name, key employees, key projects.

  12. RSS - Really Simple Syndication • Allows readers to receive updates without visiting your blog or website. • Can be used to syndicate content to related websites. • Great tool for professional development. • Look for the orange RSS icon • Google Reader -- www.google.com/reader/

  13. Future Opportunities for Government • Comments on new policy proposals coming before City Council • Internal collaboration around drafting regulations • Wikis across departments, by neighborhood service areas, with GIS maps • New ways to demo – educate public (e.g., new recycling procedures, emergency response)

  14. Using Technology to Open Government • Streaming Video/Webcasts • Audio/Podcasting • RSS Feeds and Subscription Services • “(Web) Streaming has matured and local governments are now able to find a practical application for it.” * • * “Well Served” American Cities and Counties magazine, April 2007 http://americancityandcounty.com/technology/government_served/

  15. Convenient Access to Meetings

  16. Serve Information in Multiple Formats, Notify of Updates

  17. Examples - Different Approaches • City of Riverside • http://209.128.123.170/ppportal/agenda/webcast.aspx • City of Fairfield • http://www.ci.fairfield.ca.us/councilvideoarchives_9410.htm • City of Carlsbad • http://ci.carlsbad.ca.us/chall/ccvideo.html

  18. One City, One Bookhttp://www.greensboro-nc.gov/departments/Library/One+Book/gsorem.htm

  19. Portal and Easy Sharing • Case study: Use of technology (Microsoft Office SharePoint Portal) in support of Succession Planning • Consolidate internal and external resources • Communicate with employees • Supply documents electronically • Provide collaborative work spaces • Provide interactive experiences • Allow on-demand access to video resources • Live example of visiting the Santa Barbara Succession Planning site via gotomypc https://www.gotomypc.com/....

  20. Visualizing and Resolving Issues • Example of a contentious road extension in San Luis Obispo. • Tapping available technology tools and data. • Helping the public and decision makers visualize impacts and reach decision.

  21. Putting Desktop Tools to Use • Example of expediting internal work flow – review and sign off on agenda reports. • Tapping desktop tools. • Helping shorten review cycles and enhance collaboration.

  22. E-Processing CAO ReportsUsing existing desktop tools to improve productivity • Background: What are CAO Reports? • The Problem • The Solution • The Results

  23. The Council has delegated a wide range of authority to City staff. CAO Reports an internal process for obtaining and documenting City Manager approvals when required that ensures we perform the same due diligence and analysis as if we took the item to the Council for approval. Same report content, same review process as Council agenda reports Purchasing, budget amendments, contract awards, agreements, reorganizations, reclassifications What are “CAO Reports?”

  24. The Problem • Slow . . . . . Very Slow • Even if all reviewers act within a day, it can take up to 2 weeks for final action • Especially bad for outlying departments (and most are) • Status • Where is it? Unlike Council agenda reports, no one is looking for the report at the back-end • Long Story Short: Huge black hole potential (usually actualized) • Non-collaborative: No reviewer knows what others are thinking • Leaves huge “stream of consciousness” reconciliation by Administration; returns back to the department common • Unsure follow-up action at the end

  25. The Solution • Just use email and attachments (or better yet, links to attachments). • In virtually all cases, documents are created electronically; and where they aren’t, scanning can take care of 99.9% of the exceptions

  26. Concurrent Reviews • Three Steps • Concurrent Reviews of Draft e-CAO Report via email: All But Administration • Send with “link” rather than attachment in “track change” mode • Administration Review of Final e-CAO Report • Administration Action • Hopefully this means approval, but . . . .

  27. Benefits Collaborative revisions Version control Data management Downside Access: Need to create and use shared folders or drives Inserting Links: Three easy steps Click on “Insert” on the email tool bar Click on “Hyperlink” on drop-down menu Browse for file/folder location; double-click or click “Okay” Links Versus Attachments

  28. Faster action (especially for departments outside of City Hall – and most are) Two weeks is now two days in most cases Better tracking of the status of CAO Report: it’s either in the concurrent stage or in Administration In short, no black holes – more transparent process for everyone Better CAO Reports by providing better collaboration Facilitates intra-department review Avoids stream of consciousness post-it notes: no reconciliation for Administration Forces initiating department to resolve issues before they get to Administration and take responsibility for the final product Improved sharing of information on the outcome of CAO Report actions Easy: Uses familiar technology already in place and that most CAO Report preparers are already familiar with Cheap: And because we’re using existing technology, no added costs ResultsFaster, Better, Easy and Cheap

  29. Questions and Answers • Go to web sites for recordings of this webinar and other professional development resources. www.cal-icma.org/coaching www.csmfo.org/coaching • Please complete the follow up survey.

  30. Contacts for Today’s Panelists • John Kamensky, Senior Fellow, IBM Center for the Business of Government, john.kamensky@us.ibm.com • Kirk Biglione, Web Master, Oxford Media Works, kirkb@oxfordmediaworks.com • Laura Peabody, CIO, Walnut Creek, peabody@ci.walnut-creek.ca.us • Kristy Schmidt, Employee Relations Manager, Santa Barbara, KSchmidt@SantaBarbaraCA.gov • Jake Hudson, Engineer, Traffic Division, Public Works, San Luis Obispo, jhudson@slocity.org • Bill Statler, Finance & IT Director, San Luis Obispo, bstatler@slocity.org • Don Maruska, Director, Cal-ICMA and CSMFO Coaching Programs, don@donmaruska.com

More Related