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December 2006. Black Box Network Services. Carrier Commercial Service Controls Meeting. Today’s Agenda. Corporate Overview Technical Primer Network Product Types 7 World Trade Center Case Study Questions and Answers. Black Box Network Services. Corporate Overview.

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black box network services

December 2006

Black Box Network Services

Carrier Commercial

Service Controls Meeting

Company Confidential

today s agenda
Today’s Agenda
  • Corporate Overview
  • Technical Primer
  • Network Product Types
  • 7 World Trade Center Case Study
  • Questions and Answers

Company Confidential

black box network services1

Black Box Network Services

Corporate Overview

Company Confidential

black box network services a trusted partner that delivers
Black Box Network ServicesA Trusted Partner that Delivers…
  • Experienced and Committed Team Members…
    • Established in 1976 and headquartered in Lawrence, PA
  • A Reputation Built on Deep Technical Expertise…
    • Worlds largest technical services company dedicated to designing, building and maintaining complex network infrastructures
  • A Global Reach…
    • Serving over 175,000 clients in 141 countries spanning 5 continents
  • Superior Financial Performance…
    • For 30 consecutive years has generated profitable revenue and positive cash flow
  • A Relentless Focus on Meeting Our Clients Needs…
    • Committed to superior client satisfaction

Company Confidential

black box history
Black Box History

Company Confidential

black box network services global

Team Members

Technology / Service

  • 5,000+ Global Team Members
  • 3,000+ in Voice Services
  • Operating in 141 countries
  • 65% Voice / IP Solutions
  • 16% Data Solutions
  • 19% Hotline Services

Revenues

  • $ 1B+
  • 85% North America
  • 15% International
Black Box Network ServicesGlobal

Business:Solutions & Services

Vision: Black Box is the World’s Largest Technical Services Company Dedicated to Designing, Building and Maintaining Today’s Complicated Network Infrastructures

Expertise:Servicing the Network Life Cycle from Consulting, Planning and Design through Implementation, Support and Management

Company Confidential

data services

Black Box is the inside-the-building experts. For planning services, new installations, upgrades and maintenance of advanced structured cabling systems.

Data Services
  • End-to-End Structured Cabling Systems
    • Copper, Fiber, Wireless
    • National Footprint
  • Standards-based knowledge and approach
  • Solutions from the closet to the…
    • Desktop
    • Point-of Sale
    • Access point
    • Paging system

Company Confidential

data services1
Data Services

Company Confidential

voice services

Design, implementation and maintenance of leading voice TDM, converged and advanced application solutions across the United States and Canada.

Voice Services
  • Full planning and support services
  • Certifications and partnerships to provide solutions from industry leading manufacturers
    • Avaya, Cisco, Ericsson, Mitel, NEC, Nortel, Siemens, etc.
  • Leading provider of contact center solutions

Company Confidential

committed partners strategic relationships

Avaya Platinum Partner – 4th largest in the US

  • Supporting voice solutions in managed services
  • Gold Certified Partner in North America
  • Specializations in IPT, IPCC, Security, RNO, Wireless
  • Multi–vendor solutions capability (Avaya, Nortel,….)
  • Advanced Contact Center Solutions
  • Largest independent NEC channel partner in the US
  • Growth in small business market
  • Nortel Elite Advantage Partner for North America
  • Largest independent channel in the United States
  • Largest Siemens partner in the United States
  • Certifications in voice and advanced technologies
Committed PartnersStrategic Relationships

Company Confidential

committed partners tactical relationships

(Wireless devices

and accessories)

Building Client Solutions Powered by:

(Interactive voice response)

(Unified messaging)

D

H

V

Committed PartnersTactical Relationships

Company Confidential

hotline product categories
Hotline Product Categories
  • End-to-End Structured Cable Systems
    • Fiber and Copper
    • Standards based
    • Customized and hard to find
  • Cabinets and Racks
    • Remote monitoring
    • New cooling options
  • KVM Products and Services
    • Desktop to KVM over IP
    • Scalability – 1000’s of servers, 100’s of users
  • Networking
    • Switching/Routing
    • Servers and storage
    • Industrial applications
  • Multimedia
    • Digital Signage

Company Confidential

comprehensive product line
Comprehensive Product Line

Over 90,000 voice, data, video and cabling products

  • Cables & Connectors
  • Cabinets & Racks
  • PC Interfaces
  • Line Drivers
  • Modems, CSU/DSUs
  • Testers & Tools
  • Video
  • Switches
  • ServSwitch (KVM)
  • Printer Devices
  • Converters
  • Networking, LAN/WAN
  • IBM Systems
  • Power Protection
  • Desktop Telephony
  • and MORE…

Company Confidential

defining service
Defining Service
  • Customer Contact Solutions
    • 24/7/365 – Technical Support
    • Six Call Centers – Nationwide
    • Call center switching platforms
    • Interactive voice response
    • Computer Telephony Integration (CTI)
  • Remote Monitoring for Customer Sites
  • Remote Diagnostics for Fast Resolution
  • On-site Certified Personnel

Company Confidential

our customers
Our Customers

Company Confidential

positioned for success
Positioned for Success
  • Black Box delivers World-Class Solutions that provide True and Measurable Value to our Clients
    • Vendor-neutral, but vendor-connected for best-in-class technology & solutions
    • Strong capabilities in Voice, Data, Converged and Contact Center
      • Best equipped to guide enterprises toward convergence
    • International perspective, capabilities and reach
    • Experienced, skilled and committed Team Members
    • Hot-line services and structured cabling systems
      • Services to complete the requirements of complicated networks

Company Confidential

black box network services2

Black Box Network Services

Technical Primer

Company Confidential

ethernet history
Ethernet History
  • Developed by DEC, Intel, and Xerox in the late 1970’s.
  • Basis for the IEEE 802.3 standard in 1985
  • Robert Metcalfe at Xerox

Company Confidential

ethernet topologies
Ethernet Topologies

Bus

  • Only half duplex
  • Less reliable
  • Daisy-chain
  • Legacy networks

Company Confidential

ethernet topologies1
Ethernet Topologies

Star

  • Hub and spoke
  • Cables come from center
  • Half or full duplex
  • Point to point connections

Company Confidential

10mbps standards
10Mbps Standards
  • 10base-T Twisted Pair max 100m
  • 10base-2 Thin Ethernet max 185m
  • 10base-5 Thick Ethernet max 500m
  • 10base-FL over mm fiber 2km max
  • ROHS issues

Company Confidential

100mbps standards
100Mbps Standards
  • 100base-TX twisted pair max 100m
  • 100base-FX over mm fiber 2km max
  • 100base-SX only mm fiber 300m max

Company Confidential

gigabit standards
Gigabit Standards
  • 1000base-T Twisted Pair, max 100m
  • 1000base-SX over mm Fiber 220m max (550m w/ MCPC)
  • 1000base-LX Various Maximums

Company Confidential

cabling standards
Cabling standards
  • Ethernet uses T568B color coding
  • Pins 1,2 and 3,6 only for 10/100
  • All pins for gigabit
  • Straight vs. crossover

Company Confidential

copper cabling
Copper cabling
  • Low-cost twisted-pair
  • Category 5, 5e, and 6
  • For single segment lengths under 100m

Company Confidential

fiber optic cabling
Fiber-optic cabling
  • Eliminates noise problems
  • Great for runs exceeding normal copper limitations
  • 62.5 micron multimode
  • 9 micron singlemode
  • Roughly $0.60 per ft terminated

Company Confidential

half vs full duplex
Half vs Full Duplex
  • Half Duplex
    • Only one active transmitter
    • Ethernet busses are mandatory half
    • Shared bandwidth
  • Full Duplex
    • Point to point connections only
    • Both sides can transmit at will
    • Full bandwidth in each direction
    • Collision free

Company Confidential

osi model
OSI Model

Open System Interconnection model

Company Confidential

network product types
Network Product Types
  • Managed vs Unmanaged
  • Hubs
  • Switches
  • Media converters
  • Network extenders
  • Routers

Company Confidential

managed products
Managed products
  • Intelligent devices
  • Configure with an IP address
  • Collects statistics
  • Eases troubleshooting
  • Per port configuration if needed
  • Centralized management of distributed network devices

Company Confidential

unmanaged products
Unmanaged products
  • Easy setup
  • Low-cost
  • Just plug in and go!

Company Confidential

slide36
Hubs
  • Multi-port Repeaters
  • Shared Ports
  • Layer 1 only
  • Star-Wired Bus

Company Confidential

switches
Switches
  • Replaced Hubs
  • Dedicated Bandwidth on Each Port
  • Half or Full Duplex
  • Intelligently Switches Traffic by Mac Address
  • Layer 2 vs Layer 3
  • STP

Company Confidential

fixed configuration switches
Fixed-configuration switches
  • Fixed number of ports
  • mostly 10/100 copper ports
  • single 100mbps or gigabit fiber link
  • Available in both managed and unmanaged
  • Inexpensive

Company Confidential

modular switches
Modular switches
  • Accepts various modules
  • Mix and match copper and fiber
  • Great for a central switch
  • Available in both managed and unmanaged

Company Confidential

industrial grade products
Industrial grade products
  • Wide temperature ratings
  • Heavy steel cases
  • DC powered
  • Din-rail mounting options
  • NEBS certified

Company Confidential

media converters
Media Converters
  • Connect to Remote Locations Over Fiber
  • Connect New Devices to Legacy Thin-net
  • Low-cost Alternative to Switches with Integrated Fiber
  • Great for a Single Device in the Field Where Space is an Issue.

Company Confidential

network extenders
Network Extenders
  • Extend Ethernet Over Long Distances Without Fiber
  • Trades Speed for Distance
  • Use Existing Telco-grade Copper

Company Confidential

routers
Routers
  • Connects Different Networks Together
  • LAN-to-LAN vs LAN-to-Wan
  • Cable/DSL routers
  • Wan Versions can Support T1, ISDN, High-speed Serial
  • Connect a Remote Office to Main Office
  • Connect Network to an ISP

Company Confidential

7 world trade center
7 World Trade Center
  • Project to rebuild 7 WTC
  • Black Box Network Design
  • Black Box Product
  • Black Box Support

Company Confidential

network overview
Network Overview
  • Both Star and Bus
  • Combines copper and fiber
  • Low-cost unmanaged products
  • Modular switches in Core
  • Fixed-configuration switches at Edge

Company Confidential

network overview1
Network Overview

Company Confidential

slide47

Chain #1

Company Confidential

slide48

Chain #5

Company Confidential

questions
Questions ????

Thank you!!

keith.monahan@blackbox.com

Company Confidential