THE IT SERVICES BUYER’S GUIDE

1. THE IT SERVICES BUYER’S GUIDE Rashmi Sheel CEO – VAARSTEC LLC CMIT Solutions of Sugar Land Phone 281 656 1099 https://cmitsolutions.com/sugarland 281 656 1099

2. THE IT SERVICES BUYER’S GUIDE Chapter1 -Technologychangeseverythinginourbusinesses 2 Chapter2 -You’vegota businessplan.Doyouhavean ITstrategy? 6 Chapter3 -Whybusinessowners&managersswitchITpartners 10 Chapter4 -Protectthemostimportantthingin yourbusiness 20 24 Chapter5 -WhyyoushouldbehighlyskepticalofallITsupportcompanies 30 Chapter6 -WhateveryITsupportcompanywishesyouknewaboutIT 36 Chapter7 -HowtohelpyourinternalITpeople,ifyouhavethem 40 Chapter8 -Don’ttakeourwordforit:Here’swhatourclientssay 44 Chapter9 -Aboutus Chapter10- Whatwilltypicallyhappenduringyourfirst90 days 46 Chapter11- Whattodonext 50 https://cmitsolutions.com/sugarland 281 656 1099

3. CHAPTER 1 Technology changes everything in our businesses 02 https://cmitsolutions.com/sugarland 281 656 1099

4. Whatanextremefewyearsit’sbeenfor technologyandbusiness. Backatthestartofthepandemic,we hadnoideajusthowlong-termitsimpactwouldbe,did we? Becausewhatwasinitiallyjusta rushtoworkfromhome,acceleratedthedevelopmentof somethingIbelieveisnowheretostayforever… Hybrid working. Thatmeansbeingabletoworkintheofficeorinyourhome.Oranywhere. Increasinglyemployeesaredemandingthisflexibility.Whichmeansa changeinhow businesseshandletheirinformation. Data’sbecomingmoretransient.It’seasiertoaccessiton anydevice,fromwhereveryouare. Whilethishasendlesspositives,italsomeansthatdatasecurityismoreimportantthanever. Overthepastfewyears,we’vewitnesseda terrifyingriseinsomethingcalledransomware.I’ll explain this in more detail later in the guide. But for now, know that you absolutely want to avoidit. Meantime,devices aregettingsmarter and smarterand software’sbecomingmoreintelligent. Weonly need tolookattheway we useourphonestodaycompared tojust5 yearsagotosee this. Mostbusinesseshaveseentheirtechnologyneedsdevelopfast.Theseneedsarestill accelerating– andwillcontinuetodosothroughoutthisyearandnext. It’simportantthatyouhaveatechnologystrategytodrivethis,ratherthan justa policyof reactingtoneedsastheyarise. 04 03 https://cmitsolutions.com/sugarland 281 656 1099

5. Let me tell you the two technology areas I believe you should focus on. They are Defend and Invest. Defend&Invest • Defendisaboutprotectingyourbusinessfromcybercriminals.Theamountof cyber-crimeisconstantlyincreasing,tolevelsneverseenbefore.It’sreallyscary • Investisaboutmakingsuretechnologyispoweringyourbusinessforward,not holdingitback Asallthisevolves,morebusinessfunctionsbecometotallyreliantongoodIT.And greatITsupport. I suspectthatyou’rereadingthisguidebecauseyou’renot100%happywithyour currentITsupportcompanyandarelookingtochange. Ofcourse,I’d likeyoutoswitchtous! I’vewrittenthisguidetohelpyouunderstandhowa trustedITsupportpartner behaves,andwhatgreatITsupportlookslike. I’llexplainwhywegenuinelypartnerwithourclientsand refusetobecomejustanother supplier.I’llalsoexplainwhyit’scriticalyouputyourITstrategyand datasecurityatthe verycoreofyourlong-termbusinessplanning. 04 https://cmitsolutions.com/sugarland 281 656 1099

6. Ifyou’rereadytotalkbeforereadingfurther,jumptochapter11toarrangea conversation.Andlet’sseehowwecanpartnertohelpyourbusinessthisyear. 05 https://cmitsolutions.com/sugarland 281 656 1099

7. CHAPTER 2 You’ve got abusiness plan. Doyou have an IT strategy? 06 https://cmitsolutions.com/sugarland 281 656 1099

8. WhendidyoulastupdateyourITstrategy? Ifyoudon’thaveone,orifyouhaven’tgivenitmuchthoughtoverthelastfewyears,nowis definitelythetimetogetstarted. Ifyouuseanytechnologyinyourbusiness–whetherthat’ssomethingassimpleasa cash register, or it’s a full blown network for 5 locations – a proper IT strategy will be your best friend. It’s the foundation to growing your business. It can mean the difference between survivinga timeofuncertaintyand thrivingthroughit. OK,there’sa bigchanceI’mbiased!ButI cannotstressenoughhowimportanta well-thought- outITstrategyisforanysuccessfulbusiness. YourITstrategyshouldworkalongsideyourbusinessplan,detailingthewaysyourtechnology will accelerate progress towards your goals and objectives. It should consider both long and short term targets and leave room for change where necessary (if nothing else, the pandemic hastaughtusjusthowquicklywemightneedtoadapt). And while it’s called an IT strategy, it’s not actually about your technology. Sure, you’ll have plansforthetechnologyanddevicesthatyouuse,andthosethatyouaspiretouseinfuture. In reality, the strategy is about your business, and how your technology can help you to achieveallthethingsyou’dliketo,intheeasiestway possible. A great starting point is to take a look at your current IT infrastructure. What works well, and whatwouldyouliketoimprove?Asyourbusinessgrows,willyourtechnologygrowwith you, orwillyouneedtolookatnewsoftware,networks,andevenphonesystems? Speaktothepeopleworkinginyourbusiness.Whatdotheythinkworksreallywell,and what would they change if they could? Are there parts of your infrastructure that actually hinder what you’re doing? Could you save time if you switched over to different software, or if one appcouldcommunicatewithanotherone? Whenyou’reworkingwithan ITsupportpartner,theywillbeabletohelpyouidentifytheright hardware and software. They will make recommendations based on the way you work, and the ways you want to work. They should even be able to spot potential issues that you hadn’t noticedandsuggesta simplerwayofdoingthings. Atechnologyroadmapaspartofyourstrategywillhelpyoutobudgetbetter,and knowwhat’s going to be new, and when. It’ll stop those surprise costs and random invoices you didn’t budgetfor. 07 https://cmitsolutions.com/sugarland 281 656 1099

9. Itcanseema littlecomplicatedtodothisyourself.Butifyou’reworkingwithan ITsupport partner,thisisdefinitelysomethingtheyshouldbegettinginvolvedintoo. Now,morethan ever,everyspendneedstobejustified.Everyinvestmentneedstoworkhard foryourbusiness.Youwantvalueformoneyfromeverythingyoudo. Create a range of metrics to help you track how well your infrastructure is actually working foryou.It’snicethatyourteamliketheway a certainsystemworks.Butifyou’renotgettinga returnon yourinvestmentthenit’snotworkingaswellasyoumightthink. YourITsupportpartnershouldalsogetinvolvedwithregularstrategicreviews.It’suptoyou how often you do these, but I would recommend at least every 6 months you should look at what’sgoingwelland what’stakinglongerthanyou’dlikeitto.A fewadjustmentsmaybeallit needstogetyoubackontracktowardshittingyourgoals. AndthisiswhyI keeptalkingaboutan ITsupportpartner.Notan ITsupportcompany.Not an ITsupportprovider.Apartner. Imaginean office building.Ithasa cleanerwhocomesineveryeveningand cleansupthe messthatpeoplemake. That’showlotsofITsupportcompanieswork.Theyjustcleanupthemess. We actually prefer to work as a facilities manager. You see, a facilities manager is constantly thinkingand planning.Theyschedulewhatmaintenancethebuildingneeds.Theylookatwhat theycanproactivelydotostopthebuildingfallingintoanylevelofdisrepair. Yes,there’sstillan elementofmanagingthecleanersandmakingsurethey’vedonetheirjob. Butthey’reproactiveenoughtostopmostoftheproblemshappeninginthefirstplace. That’swhatan ITsupportpartnerdoes.Wetakea proactiveapproach.Wedoasmuchaswe caninthebackgroundtostopthingsfromgoingwronginthefirstplace. Of course, things will still go wrong. Unfortunately, that’s inevitable when it comes to fast moving technology and data. But that’s when the clean-up work happens and things get fixed.Allofthatproactiveworkmeansthatweneedtocleanupa lotlessthananITsupport companythatdoesn’tworkproactively. 08 https://cmitsolutions.com/sugarland 281 656 1099

10. WhatmyteamandIliketodoforourclientsisto create ongoingfluidtechnologyroadmaps.Itmeans thatbothyou andIknow: • • • Exactlywhatwillbehappeningoverthenext2 to3 years Exactlywhattechnologicalinvestmentsyouneedtomake Andtherearenosurprises.It’sallplannedandregularstrategicreviewshelp usalltomovein therightdirection Our roadmap also allows us to see what can be delayed (if there’s a problem); what investmentsarecritical;andsimilarly,ifyou’reaheadofthingsfinancially,whatcanbe broughtforward. In large part, it’s our partnership that allows this in-depth planning to take place. We get to knowyourbusinessasifit’sourown.We’reconstantlyworkingwithyouonyourbusinessand learningmoreaboutyouandyourteam. Thiscommitmentmakesitsoeasyforustohelpyoubecauseweknow(justaswellasyoudo) wherethebusinessisgoing. 09 https://cmitsolutions.com/sugarland 281 656 1099

11. CHAPTER 3 Why business owners & managers switch IT partners 10 https://cmitsolutions.com/sugarland281 656 1099

12. Youprobablywon’tbe surprisedtolearnthat we hearfromalotof businesseswhoare unhappywiththeir currentITsupport provider. 12 https://cmitsolutions.com/sugarland 281 656 1099

13. Thesearethetop10reasonspeoplewanttomakethe switchtoanewandimprovedITsupportpartner: REASON TO SWITCH 1) YOU’RE NOT SEEING BUSINESS RESULTS Return on investment is everything. Especially right now. You need to be able to see ataglanceexactlyhowhardyourITpartnerisworkingforyou.Andwhatbenefitthat workisbringingtoyourbusiness. An ITsupportpartnershouldnotonlyprovidea detailedITstrategyforthelongand short term.Theyshouldalsogiveyoua setofmetricswhichyoucanmeasureresultsby. And these metrics should be relevant and important to your business. Not a standard set issuedbytheITsupportpartner.Notconvolutedwith jargon.I’veheardtoomanystoriesof ITcompaniesprovidingveryvaguemetricsthatareimpossibletodecipher.Avoid! REASON TO SWITCH 2) POOR COMMUNICATION Thiscancoverawholerangeofissues…fromittakingfartoolongforthemto acknowledgeproblems…tothemnotlettingyouknowwhenupdatesaretakingplace…or notgettingbacktoyouwhentheysaytheywill… Ifweweretalkingaboutanyotherkindofsupplier,thesegripesmightseema littlepetty.But as we know, without working technology, business can’t run as it’s supposed to. And these littlegripesbecomehugeissues. Again,thisisanotherway foryoutodistinguishanITsupportproviderfroman ITsupport partner. YouneedaresponsiveITsupportpartnerwho: • Acknowledgesissuesin goodtime 12 https://cmitsolutions.com/sugarland 281 656 1099

14. • Keepsyouintheloopofeverythingthatyouneedtoknow,and • Doeswhattheysaythey’lldo,whentheysaythey’lldoit Justasyoursuccessistheirsuccess,yourfailureistheirfailure.So,thefasteran issuecan be resolved,thebetteritisforbothparties. REASON TO SWITCH 3) THEY DON’T TAKE DATA SECURITY SERIOUSLY Yes,you readthatcorrectly. TherearesomeITsupportproviders– whosejobitistokeepyourdatasafeandsecure– thatdon’tdothesamethingwithintheirownbusiness. Theydon’tmakeita prioritytokeepthemselveseducatedon thelatestscamsandthreats. Theycan’tkeepyouuptospeed. Andtheywon’tgooutoftheirway to ensureeverylastpartofyourdataisassafeas itcan be.Orthatyoursoftware100%up-to-dateallthetime. Iknow…thisscaresmetoo… Isthisreallya companyyou’dwanttoberesponsibleforkeepingyourbusinesssafefromthe growingnumberofdatabreaches? REASON TO SWITCH 4) THEY WON’T GO OUTSIDE OF THEIR CONTRACT “Sorry,wedon’tcoverthat.” EverheardthatfromyourITsupportprovider?Lotsofbusinesseshave.Butsolongasthe requestrelatestoyourtechnology,itshouldbea redflag. “Wedon’tcoverthat”suggestsareallackofconcernforyourbusiness.Andthat’snotwhata partnerisabout. 13 https://cmitsolutions.com/sugarland 281 656 1099

15. Apartneractivelyspendstimelookingatnewwaystoimproveyournetwork;yourdata security;and yourinfrastructure.Theywon’tbeworkingrigidlytoa one-sizefitsallcontract. Andthat’sjustthepoint.Onesizedoesn’tfitall,becauseeachand everybusinessisunique. Eventwobusinessesinthesamestreet,sellingthesameproductorservicewillhavea different way of working. They’ll use different software and devices, have different people workingwiththem,andimportantly,havedifferentgoals. Youneedan ITsupportpartnerthatwilltakeyourgoalsastheirownand doasmuchas they cantohelpyoureachthem. REASON TO SWITCH 5) THINGS TAKE TOO LONG TO FIX Understandably,manyproblemscan’talwaysbefixedimmediately.Someissuestake a while to get to the bottom of. Other problems are rare and may take a little more diagnosticwork. Butinthesesituations,goodcommunicationiskey. Itmighttakeyoua whiletoseea resolution,butifyourITsupportpartneriskeepingyou updatedat eachstep,you’reconfidentit’sin hand. Whereasifyoursupportrequestisstillawaitinga responsethreedayslater…you’vegota problem. Andwouldyoubelievethatsomeissuesnevergetfixed atall?Orthatonethinggetsfixed only tobreaksomethingelse? Thisis technology we’re talkingabout.It goes wrong.It doesn’talways work theway we want it to.Butyou absolutelyshouldnotbefacingissueafterissueandwaitingdaystohaveproblems resolved.Youshouldnotfacesilencewhenyouneedhelp. Allthatwaitingmeansdowntimeforyourbusiness.Where’sthevalueformoneyinthat? 14 https://cmitsolutions.com/sugarland 281 656 1099

16. REASON TO SWITCH 6) THEY NEVER ACCEPT RESPONSIBILITY Whenyou takeon anITsupportpartner,it’svitalthatbothbusinessestake responsibilityfortheirsideoftheagreement. Failingtodosocausesa hugelackoftrust.Andmeansthattherelationshipisgoingnowhere. I’veheardfrombusinessownerswhohavereportedanissuetotheirITsupportprovider,only tobetoldthatit’stheirfaultthattheissuearose! (despitethemfollowingadviceandinstructionfromthatsameITsupportprovider) I’vealsoheardfrombusinessownerswhohavereportedissuestotheirITsupportprovider; onlytobetoldthattheyneedtocontactsomeoneelse(suchasa softwaresupplier)aboutthe problem. Theideaofan ITsupportpartneristhatyoutrustthemtodealwiththeirareaofexpertise, whileyougeton withyours.Ifthey’repassingthebuckwhenyoufacea problem,you’renot gettingthebenefitofa supportpartneratall. REASON TO SWITCH 7) THEY CONFUSE YOU WITH TECH TALK Iftechnologywasn’tcomplicated,everyonewouldbeabletotakecareoftheirown businessinfrastructurewithoutaproblem. However,thetruthisquitetheopposite.It’sfullofstrangewordsand concepts,and everything changesevery7 minutes!(itseemsthatway anyway). It’sa minefieldifyoudon’tknowwhatyou’redoing. Thehallmarkofa goodITsupportpartneristhattheytakethiscomplicationandmakeitlook easy.Betterstill,theymakeitsoundeasy.Theyexplainthingstoyouwithoutsoundinglike they’respeakinga foreignlanguage. 16 15 https://cmitsolutions.com/sugarland 281 656 1099

17. Again,itallcomesdownyourconnectionaspartners.Ifyoucan’tcommunicateproperlywith each other, how fruitful is this relationship really going to be? The likelihood is that it’ll leave bothsidesfrustrated,andyourbusinesswon’tbeabletomake themostofthetechnologyit has. REASON TO SWITCH 8) YOU’RE NOT LEARNING We’re notexpectingyour IT supportpartnerto teach you theirjob.You don’t needto be an expertinIT-that’swhatyou’repayingsomeone todoforyou.However,thereshould beacertainelementoflearningwhenyoupartnerwithanITcompany. Forexample,youneedtolearnaboutcyber-security;howtoavoidscams;and howtoprotect yourdata. Ifyou’retold“Letusworryaboutthat,”itshouldringalarmbells.Youcan’texpecttokeepyour organisation safe from a data breach or data theft if you don’t know what you’re trying to protectyourselffrom. It’salsoimportantthatyourITsupportpartnerexplainswhatthey’redoing.Youreallydowant to have a basic understanding of how your infrastructure works or is set up for you. This will helpyoutohelpyourselfwhenaminorissueoccurs. REASON TO SWITCH 9) THEY’RE ALWAYS PUSHING NEW HARDWARE ManyofourclientscomplainthattheirpreviousITsupportprovidersspentmoretime pushingnewequipmentthantheydidon thefundamentals. It’s nice to have the very latest technology in your business, but it’s certainly not vital. There arelotsofotherthingstoconsiderbeforeupgradingequipmentanddevices.Especiallytoday whenvalueformoneyand returnoninvestmentarecritical. 16 https://cmitsolutions.com/sugarland 281 656 1099

18. Ofcourse,yourbusinesswillneeda certainlevelofequipmentforyoutooperatetheway youneedto,butyouprobablyalreadyhavemostofthethingsyouneed.I findthatformost businesses,it’sfarmoreimportanttogettheinfrastructurerightbeforeweevenconsideryour hardware.Additionaldevices,forexample,aresometimesnicetohaveratherthan crucial. AgoodITsupportpartnerwillhelpyoutocreatean ITroadmap,whichshoulddetailatwhich pointsintheyearsaheadyouneedtobudgetforupgradesoradditionaldevices. REASON TO SWITCH 10) YOU’VE OUTGROWN THEM Now, this last one isn’t necessarily a bad reason to switch IT support partners. Sometimes,yourbusinesssimplygrowstoobigforasmallerITcompanytodealwith. That’sactuallygreatnewsforyou.Thedifficult partcanbeknowingwhentomaketheswitch. 17 https://cmitsolutions.com/sugarland 281 656 1099

19. Especiallywhenyou’reworkingwitha companythatyoulike. It’sworthkeepinginmindthatif: • Yoursupportrequestsaren’tbeingrespondedtoasquicklyasyouneedthemtobe • Ortherecommendationsonhowbesttousetechnologytogrowyourbusinesshave stopped • Oryouneeda higherlevelofsupport …it’sin yourbestinteresttofinda newITsupportpartner. Ifyou’venoticedyouneedmoresupport,yourITsupportpartnerhasprobablynoticedtoo. Infact,ifthey’regoodpartners,theymayevendiscussthiswithyoufirst.TrustmewhenI say therewillbenohard feelings.Nocompanywantstobeoutofitsdepthwithclients. Ifyou’veeverfeltanyofthesegripes,perhapsnowistherighttimeforyoutomake theswitch too? Whenyouplaceyourtechnologyattheheartofyourbusinessgrowthstrategy,youseewhyit’s importanttohavea partneryoucantrust. Nobusinessisperfect.Inevitablywegetsomethingswrongforourclientssomeofthetime, becausewe’rehumantoo. Butbecausewehavepartnershipswithourclients,we’reabletohaveadultconversations andchangecoursequickly.Wedon’thavetospendunnecessarytimerepairingrelationships; ratherwecansetthecorrectexpectationsandresolveissuesquickly. 18 https://cmitsolutions.com/sugarland 281 656 1099

20. CHAPTER 4 Protect the most important thing in your business 20 https://cmitsolutions.com/sugarland 281 656 1099

21. Aswe’veseenoverthepastfewyears,being able to work anywhere, any time, on any device is great.We’vebeenshiftingtothis wayofworking overthelast10years,but thepandemicreally increased thespeedof change. Thisistheway manyofusareworkingtoday,and that’showit’sgoingtostayin thefuture, whetherwe’rein a pandemicornot.Workingflexiblylikethismeansthatbusinessescan reducetheircosts;attractthebestcandidatesforjobs;andhavea happierworkforcetoo. Butasourdevicesgetsmarterandmorepowerful,they’realsobecomingmoredisposable.As you’ll know, you can do most things on your smartphone now. And how often do we lose or breakthem? Thethingis,becauseeverythingisstoredsafelyinthecloud(that’sthehugeserverswhereyou store your data, in multiple locations across the globe), if you lose your phone, it’s no big deal. Yousimplygeta newoneandrestoreyourfilesfromyourbackup.Justlikemagic,youhavea newhandsetthatcontainsallthedatayouroldonehad. Alostphoneisnowmerelya minorinconvenienceanda smallfinancialcost.Andit’snotjust phonesthisappliesto.Yourtabletand laptopworkthesameway. Thisflexibilityisamazing.However,italsohasitsrisks.Numberonebeingthatany timeyou take yourdeviceaway fromtheoffice,you’repotentiallyopeningupyourdatatoanybody.The sad and scary truth is that there are countless gangs of cyber-criminals who are trying very, veryhardtoaccessyourdata.Andeventakeitaway fromyou. You’veprobablyheardaboutmalwarebefore.Malware,ormalicioussoftware,iscodeplaced ona deviceornetworkwiththeaimofinfecting,stealing,orcorruptingyourdata.Essentially, a hackercan createmalwaretodoexactlywhattheywant,onceit’swithinyournetwork.It’sa pain,becauseonceit’sthere,itcantake youa whiletonoticewhat’shappened.Anditcanbe trickytoremove. But there’s something scarier: Ransomware. This is actually the fastest growing cybercrime rightnow.Andifyou’renottakingalltherightprecautions,it’slikelythatyouwillfallvictimto thisdevastatingformofcyber-attackatsomepoint. 21 https://cmitsolutions.com/sugarland 281 656 1099

22. Asthenamesuggests,ransomwareisa kindofmalicioussoftwarethatencryptsyourdataso you can’t access it. The hackers then literally hold you to ransom to regain access – you must payafee. Forexample,theymightaskfor$7,000-in Bitcoin,ofcourse-within3 days.Ifyoufailtopay, thisfeedoubles.Ifa weekgoesby,youcankissyourdatagoodbyeforever. Ransomwareisterrifying.TrustmewhenI saythatyouwanttoavoidthisatallcosts. And while absolutely anyone can become a victim of ransomware, it’s usually small and mediumsizedbusinessthataretargeted.Cyber-criminalsknowthisisa groupthattypically doesn’tspendexcessivetimeormoneyon cyber-security. I don’twanttobore(orscare)youwithstatistics,butit’sworthyouknowingit’sestimatedthat 48%ofbusinesseshavebeenattackedwithransomware.Thatfigureisrisingeveryyear. The most common way for ransomware to get on your device or network is by someone clickingalinkin a suspiciousemail.Andbeforeyourjawdropsthatsomeone- especially someoneinyourown business- wouldbenaiveenoughtoclicka linkin ascamemail,you needtoknowtheseemailsarereallysophisticatednowadays. Yes,theseemailswilllooklikedeadringersforgenuineemailsfromsomeoneyouknowor expectmailfrom– theIRS,yourbank,evena departmentwithinyourowncompany.Andthey notonlylookliketherealdeal,buttheemailaddressmaybeaveryclosecopytoo. These emails work because they ask you to do something relatively simple; click to update yourdetails,forexample.Evenlookingwitha criticaleye,itcanbehard tospotthatsomething iswrong. Oncethatransomwareisinstalled,there’snotalwaysan immediateattack.In fact,itcan take between 60 to100 daysforanything tohappen.Sometimes evenlonger.That’sforanumber ofreasons. Firstly, the longer a hacker lurks within your network, the harder it is for you to detect them. Usually,hackersenterthroughonedevicethat’sconnectedtoa network.Thentheyinvestigate yournetworkforotherweaknesses.Betterforthemtohavecontroloverasmanydevices astheycan.Theycanalsomake itvirtuallyimpossibletokickthemoutoncetheattackhas started. Thisiswhatmakesransomwaresodifficulttodealwith.Andit’swhypreventionisalways betterthancure. 22 https://cmitsolutions.com/sugarland 281 656 1099

23. Youneedtobeawareofthesignsofahackerinyour network.BothyouandyourITsupportpartner shouldlook outforthem: • • • • Unexpectednewadministratorsappearingonyournetwork Softwarebeingdisabled Newsoftwarebeingdownloaded Remoteaccesssessionslastingfordaysat a time Ofcourse,therearemanytechnicalthingstolookfor;butthatwillgiveyoua good start. AgoodITsupportpartnerwillalwaysrecommendeveryoneinyourbusinesshasregular cyber-securitytraining.Afterall,yourpeopleareyourfirstlineofdefensefromcyber-attack. Softwarealonewon’toffera goodlevelofprotection.Youneedsoftwareandhumans. Understand this, though: You can never be 100% protected from malware, ransomware, and otherformsofattack.That’simpossible,becauseit’sa non-stopgamewherethecriminalsare alwaysinventingsomethingnew,and thedatasecurityworldhastocatchup. Itispossibletobe99.99%protected;butyoumaybesurprisedtolearnthatwedon’talways agreewithgoingthatfar. Yousee,whenyoulockdowneverythingtomakeyourdatasecuritywatertight,whatyoucan inadvertentlydo isfrustrateand annoyyourstaff.They’llhavelotsofextralayersofprotection togothrough,morestepsinan alreadybusyworkload,and moretoremember. Andwhatthatmeansin therealworldisthatthey’llskipstepsand lookforwaystobypass security.Whichactuallyputsyourbusinessmoreat risk. Thinkofitlikeadoortoan office.Ifyouhavesevenbiglocksanda biometricscanjusttoopen it,eventually,peoplewillgetfrustratedand justpropthedooropen! Toremovethefrustrationandhassle,weusewhatwecall“blendedsecurity”.Wherewepull togetherseveralproductsandservices,whichworktogethertoprotectyou.Itmeansfewer codesandpasswordsforyourpeople,anda betterlevelofsecurityforyourdata. Andthegreatestpartisthateveryblendwillbedifferent,dependingonthebusiness it’s for. That way we can customize security perfectly for each client, based on their specificrequirements. 23 https://cmitsolutions.com/sugarland 281 656 1099

24. CHAPTER 5 Why you should be highly skeptical of allIT support companies 24 https://cmitsolutions.com/sugarland281 656 1099

25. Youprobablydon’tknow,whatyoudon’t knowaboutIT.Doesthatmakesense? I thinkthat’sa fairassumptionformetomake. Andwhyshouldyouconcernyourselfwiththelatesttechnews,software,andsupport updates?You’retoobusydoingwhatyoudobest. You probably already read your industry magazines, blogs, visit trade shows, go to conferences,and attendtraining…you’rean expertinyourfield.That’swhatexpertsdo.You certainlydon’thavethetimetodoallofthatforyourITtoo. Wouldyouexpectyourclientstoknowasmuchaboutyourareaofexpertiseasyoudo?Of coursenot.That’swhytheyhireyou,isn’tit? Thesamegoesforus. We totally absorb ourselves in the highly technical, high speed, rapidly changing world of technology.Wegenuinelyloveitandprideourselvesonhavinga levelofexpertisethat most peopledon’t. You’dbeshockedhowmanypeopleconsiderthemselvesITexperts,simplybecausethey know their way around computers. However, in reality, great IT support companies operate on a completelydifferentlevel– withbetterknowledge,tools,andsystems. ThebiggestproblemwhenitcomestoITsupportisthatit’sanunregulatedindustry.There’s nogoverningbodythatpeoplehavetopassthroughtobeallowedtocallthemselvesan ITsupportcompany.Noindustrystandardthathastobemet.Noguidelinesonhowthe businessmustoperate. Justaboutanybody…literallyanybody…cansetthemselvesupandsaythey’reanITsupport company. This iswhy I say you should be highly skeptical of all IT support companies. Withoutaskingtherightquestions,yousimplydon’tknowifyou’reputtingyourtrust- andthe securityofyourbusinessdata-in thehandsofa reputable,honestcompany…orsomeone workingaloneoutofa bedroominhisparents’house.AbedroomwarriorasI liketocallthose guys. 25 25 https://cmitsolutions.com/sugarland 281 656 1099

26. Nowdon’tgetmewrong,there’snothingwrongwithbedroomwarriors.Everyonehastostart somewhere, and if you’re a one man band with minimal IT requirements, that could be the mostcosteffectivesolutionforyou. However.Ifyouownormanageanestablished,growingbusiness,withstaff andmorethan onecomputer,you’llneedmorethan onepersonworkingfromtheirbedroomcanprovide. SohowdoyouavoidchoosingthewrongITsupportcompany? Firstly,lookforsolidity.Youneedtochecktheyhavetherightqualifications,accreditation,and experience. Remember, it’s an unregulated industry, so you really need to do the legwork if youwanttoendupwiththebestpossibleITpartner. Next, you ask them somedifficult questions. Youdon’twanttoseeyourpotentialnewITpartnersquirm,butyoudowanttomake surethat they are going to deliver what you need. And asking difficult questions is the only way to be surethatyou’remakingtherightchoice. ASK THEM: “Howquicklywillproblems be fixed?” Obviously, this one will depend on the scale of the problem, but you need to know timeframesbasedonseverity.HowlongwillittakeyourproposedITsupportpartner to acknowledge your issue in the first place? How long do they expect it’ll take to get someoneworkingontheproblem? Lookatdifferentscenarios.Ifyoucan’taccessyoursoftware,howlongshouldittaketoget you logged in. How long could it take to get your business up and running if you suffer a ransomwareattack? Youalsoneedtounderstandtheapproachyourpotentialnewpartnerwilltake.Dotheyhave processesandprocedurestheystickto whenissuesarise,orare they wingingit?Can they tell youabouttheworstproblemthey’veencounteredand howtheydealtwithit? Remember,it’snottheproblemthatyou’rejudgingthemon,butratherhowtheyresponded toit.Thiscantellyou a lotabouttheirprofessionalism,knowledge,and abilitytoremaincalm ina crisis. 26 https://cmitsolutions.com/sugarland 281 656 1099

27. ASK THEM: “Whatdoyoudoproactively, to make suremyteamhavefewerinterruptions?” Downtimeisabusinesskiller. You’llhaveseenitforyourselfatsomepoint,eitherinyourown businessoroneyouwere workingfor.Theinternetgoesdown,forexample,and peoplecan’taccessthesoftwarethey need to do their jobs. The office descends into chaos. Even those who aren’t reliant on the internet stop doing what they’re doing. The coffee machine goes into overdrive. Everyone forgetsabouttheirjobfora whileandmakesthemostofanunofficialbreak. But then when things are up and running again, people don’t immediately get back to business. Conversations are finished, systems are rebooted, everyone needs to regain theirfocus.Andthatoftentakesevenmoretime.So,whatshouldhavebeena 15minute interruptionlosesyou90minutesofwork. Andthat’sifit’sa minorproblem. Whatcan yourproposedITsupportpartnerdo tominimizethisdowntime? Willtheybeworkingaway inthebackground,makingthenecessarycheckstoensurethat the majority of these little blips don’t arise? Can they assure you that most updates and maintenancewillbecarriedoutoutsideofworkinghours? Dotheyhaveanyothersolutionsthatwillmeanyourbusinessmaintainsproductivitywhile essentialworkistakingplace? ASK THEM: “Tellmeaboutthespecific people who’llbelookingafterus.” Thoughit’sa reallyimportantquestion,manybusinessesoverlookthissideofthings whenitcomestoworkingwithapartner. It’sreallygoodtoknowabouttheactualpeopleyou’llbeworkingwith.Thepeoplebehindthe business. 27 27 https://cmitsolutions.com/sugarland 281 656 1099

28. HowdoesyourproposedITsupportpartnerassignyouraccountmanager,forexample? Doaccountmanagershavean areaofsectorexpertise?Dotheymatchyouonhowyour personalities may work together? Or do you simply get assigned to the person with the smallestworkload? Willyoualwaysbespeakingtothesameperson?Whathappensifthatpersonisonholidayor ill?WhowillbedoingyourstrategicITreviewsandbuildingyourtechnologyroadmap?Whodo youtalktoifyou’renothappy? Thisquestionisa greatwayforyoutogettoknowmoreaboutthecompanyyou’rehopingto workwith.Butit’salsoa greatway foryoutofigureoutiftheirpeoplearetherightmatchfor yours. ASK THEM: “Canyouexplain something deeplytechnicaltome?” Withthisquestion,I’mnotsuggestingthatyouactuallytrytolearntheinsandouts ofbuildinganITinfrastructurefromthegroundup.Rather,itdemonstratesyour potentialITsupportpartner’sabilitytoexplainthingstoyou inEnglish;nottech-speak. Can they explain a really complicated, technical process to you in a way that you can understand?Dotheygetfrustratedifyouasktoomanyquestions?Dotheybrushyouoffwith ‘youdon’tneedtoknowthetechnicalitiesofthat’? It’svital,ifyouarepartneringwithsomeone,thatyoucancommunicatewitheachother clearly,withoutanyconfusionorbreakdown. Italsodemonstratestheirabilitytoeducateyou. 28 https://cmitsolutions.com/sugarland 281 656 1099

29. ASK THEM: “Howwillyoukeepontopof the constantchangesinmybusiness?” It’snosecretthatsuccessfulbusinessesdealwithalotof change.Fromaddingnewstaff members,totweakingthe productor serviceyou offer, it’slikelythatyourbusinessis foreverchangingthings.It’sthewaywegrow. Infact,yourbusinessprobablylooksverydifferentnowtohowit looked12monthsago. SohowwouldyourproposedITsupportpartnercopewith that?Howmuchdotheyneedto knowaboutthesechanges? Willitaffectwhatthey’redoingforyou? It should. Let’s remind ourselves that you’re looking for a partner here, not just another supplier. It’s part of their role to be able to make recommendations based on how you’re working.Tosuggestbettersoftwaretouse,a smoother network,moreappropriatesecurity. Iftheycan’tkeeptrackofhowmanypeopleareworkingforyou, orthewaysyoudeliveryour service,howcan theysuggestways togrow,improve– and especially,staysecure? Lookfora newpartnerthattakesanactiveinterestinthe changeshappeningwithinyour business.Perhapseven arrangeregularcatch-upsessionstoensurethey’reontop of everythingthat’sgoingon. There are lots of other questions that you should be asking, but I feel these are the 5 that will tell you the most about your potential partner. 29 29 https://cmitsolutions.com/sugarland 281 656 1099

30. CHAPTER 6 What everyIT support company wishes you knew about IT 30 https://cmitsolutions.com/sugarland 281 656 1099

31. Before you glaze over and flip past this chapter,I’lladdmydisclaimer here:Iamnot abouttoboreyouwith technicaljargonor gobbledygook. Pleasedonotpanic! WhatIamgoingtotalkaboutarethebasic things that–ifeveryclientknewthem– wouldmake ourlivesaloteasier. #1: YOUR SETUP NEEDS CONSTANT MONITORING AND MAINTENANCE. IT IS NOT A ONE-OFF JOB Computersandotherdevicesaskyoutoupdatethemallthetime.Andthat’sbecause thingsareconstantlychanging. Thesameappliestoyournetworkandinfrastructure.Softwareisalwayschanging;operating systemsarebeingtweaked;andhardwaredeteriorates.Itliterallyneverends. It’svirtuallyunheardofin professionalITcirclesthatan ITsetupisn’tconstantlymonitoredand maintained.Ifyou’renotoffered 24/7monitoringandmaintenanceaspartofyourITcontract, runa mile.Youwillstartseeingissuesbeforetheinkonthecontractisdry. MostITsupportcompaniesdoitallinthebackgroundandyousimplyneverhearaboutit.In fact,a greatITsupportpartnerwillspenda greatdealofitstimemonitoringwhat’sgoingon withinyoursystem,and fixingissuesbeforeyouevenrealizeyouhavea problem. You’llsimplynevernoticeitsgoingon.Andreally,that’sexactlywhatyouwant;monitoringand maintenanceyoudon’tevennotice. 31 31 https://cmitsolutions.com/sugarland 281 656 1099

32. #2: THE SUPPORT TRIANGLE IS LIKE THE HARDWARE TRIANGLE Thisisafun concepttolearnaboutbuyinghardware. Picturea triangleinyourmind.Thethreeequalsidesofthetrianglerepresentquality,price, andspeed. Ifyoumakeonesidelonger,thenallthesideswilllengthentokeepthetriangletogether.For example,ifyoupicka fastercomputer,typicallythequalityand pricewillalsoincrease. ITsupporthasan identicaltrianglewiththesamethreesides:Quality,price,andspeed. IfyoubuycheapITsupport,it’llbeslowandlowerquality.Andviceversa. Ideally,you’lllookatwhatyoucanrealisticallyaffordtospendonITsupportandgowiththe topofyourbudget.That’sbecauseyouunderstandITsupportisactuallyan investmentinto your business. Get your IT setup and your business IT strategy right; and it makes hitting businessgoalssomucheasier. #3: BEWARE THE BEDROOM WARRIORS Let’sgobacktothemfora moment. Pictureaguy,sittinginhisbedroom,carryingoutyourITsupportservice.Hehasn’tgotthe overheadwehave,soofcoursehisservicewillbealotcheaper. Butrememberthetriangle– hisspeedwillbeslowand hewon’thaveaccesstothe professionalITtools,becausethey’reexpensive. Ifyouchoosea bedroomwarrior,doingeverythingthemselves,toprovideyourITsupport– that’sfine.Providingyou’retheironly client.Realistically,oneperson should be ableto carry outtheITsupport,maintenance,and monitoringthata businesslikeyoursrequires. 32 https://cmitsolutions.com/sugarland 281 656 1099

33. Butwhathappenswhenhegetsanotherclient? Andanother?Andthenrealizesthatbecausehe’scheap,heneedsevenmoreclientsjustto makea decentliving? The quality of the service you receive falls. As does the speed in which he reacts to your problems.It’slikelythathe’llalsostopdoingtheproactiveworkforyou,becauseoneperson simplycannotservicea largenumberofclientsproperly. Yes, you pay more for a larger business with an office, team and all the tools. But you also knowthatthey’resetup tokeepservicelevelshigh,nomatterhowmanyclientstheytakeon. #4: WE ASK FOR A LONG-TERM PARTNERSHIP TO PROTECT YOU MORE THAN US Wedon’twanttoworkwithpeopleshort-term. Werefusetodoad-hocwork,and one-offcrisismanagement. Weonlywanttoworkwithbusinessesaspartofa long-termpartnership. Why? Well,obviously,it’sgoodforustobuildourownbusinessaroundlong-termclients.It‘sa great businessmodel,ifwe’rehonest. Buttherealbenefitoflong-termpartnershipsforuscomesfrom theinvestmentwe’re abletomakeinourclients.Sothatweknowyou insideout.Itmeanswecan: • Workmorecloselywithyou • Learnaboutyourprioritiesand take anactivepartingettingyoutowardsyourgoals • CustomizeyourinfrastructureandITstrategyaroundwhereyou’reheading,ratherthan whereyoucurrentlyare • Buildan infrastructurethatgrowswithyourbusiness • Keepyoubetterprotected,becausewecantakeanhonestand strategicapproachwhen weworkaspartofa trustingpartnership. 33 https://cmitsolutions.com/sugarland 281 656 1099

34. Whenyouworkwithsomeoneona short-termbasis,it’simpossibletodothis. Along-termpartnershipmeanswe’llbeasinvestedasyouwillbe.Becausewegenuinelycare aboutyourbusiness.Ifyou’redoingwell,wearetoo. #5: OUTSOURCED IS BETTER VALUEFOR MONEY. AND IT HELPS YOU ACCESS BETTER EXPERTISE THAN THE SAME SPEND IN-HOUSE Asyou’rereviewingyourITsupport,it’sprobablycrossedyourmindthatyou could hire anin-houseemployee. There’sabigdownsidetobeawareof.Whenyouhavean in-houseperson,you’reaskingthem to do several different specialised jobs, and support a huge number of people, all at the same time. Someonethatcandothatwithouthavingsomekindofbreakdownwouldbehard tofind! Certainly,they’dsoonlearntocutcorners,justtogethomeontimeeachday. Whenyououtsourcethiswork,youmightpaya littlemorethan an in-houseperson.Butyou’re gainingaccesstomultiplepeople,with a broadrangeofskillsandspecialties.Andtheydon’tgo homeuntiltheworkisdone. 34 https://cmitsolutions.com/sugarland 281 656 1099

35. Co Managed IT CHAPTER 7 How to help your internal IT people, ifyou have them 36 https://cmitsolutions.com/sugarland 281 656 1099

36. Sometimes, thebusinesses weworkwith have internalITpeople.Andaseniormember of staff who takes on responsibility for the IT, without actually having a background in IT themselves. Ifthat’syou,thenyoushouldbescared.Terrifiedin fact. Notbecauseyoudon’thavetheskillset.ButbecauseifyourITgoesbadlywrong– I’mtalking ransomwareattacksorsimilar,largescaleproblems– theresponsibilityrestswithyou. Luckily,thereisa solutiontoprotectbothyouand thebusiness.It’scalledco-managedIT support. Youretainyourin-houseITpeople.Andwehelpthemwithwhateversupporttheyneed,at whateverlevel. Thebestwaytodescribeourhelpis toimaginearingdonut,withyour internalITpersoninthemiddle. Yes,it’sa bigdonut! 37 https://cmitsolutions.com/sugarland 281 656 1099

37. Theybenefitfromsupportallround: • Atthebottom:Helphandlingthelowlevelstuffthat’simportantbutcanbe overwhelming. Such as being the help desk for your staff; monitoring the network;rollingoutupdates Atthesides:Supportattheirskilllevel,tohelpthemcopewithworkload,and havedirectaccesstoan experiencedITteamtobounceideasoff Fromabove:Highlevelstrategicadviceandlong-termplanning • • OurjobistocomplimentyourinternalITpeople.Butaddinthepartnershipand strategicoverview.Sothere’splentyofhighlevelthinkingandsupportontap. Thisgetsthemostoutofyourinternalresource.Andalso,fullyprotectsyou,asthepersonwith ultimateresponsibility. SomeITmanagersseeoutsourcedITsupportpartnersasa threat. Wearenota threat. Ourjobistomake youandyourinternalITpeoplelookgreatandoperatebrilliantly.When youlookgreat,sodowe– weallwin! 38 https://cmitsolutions.com/sugarland 281 656 1099

38. CHAPTER 8 Don’t take our word for it: Here’s what our clients say 40 https://cmitsolutions.com/sugarland281 656 1099

39. I’vespentalongtimeinthisguideeducating you howtobuyanITsupportservice.I’ve coveredallof thebases,andbynowyou shouldreallyknow whatyouwantandneed inyourownITsupport partner. Butit’sallverywellme,theownerofthebusiness,tellingyouhowanITsupportpartnercan literally changeyourbusiness. It’s time you heard from some of my clients about the reality of working with us. Morris Lasris Rashmi and her team are top notch. She noticed my computer was running too slow! She had one of her tech guys check out my system (remotely I might add.) About 30 minutes later I now have a system that is running considerably faster. you can not got wrong with having Rashmi handle any aspect of your computer system. Stacy Leyk CMIT Solutions of Sugar Land went above and beyond to assist us in our email migration project. Due to the company we were leaving, we had unexpected issues, but Rashmi went out of her way to make sure the job was completed in a timely manner. I highly recommend CMIT. DeVaughna Office Manager Rashmi and her team are amazing! She takes her time with explaining in detail as well as giving examples to why we should or should not be doing something. She is kind and understanding and always available for support whenever we need it. I would definitely recommend CMIT Solutions for all of IT needs. Jeff Hightower I had a wonderful experience with CMIT Solutions. They are top notch in the IT arenI ha and provided me with information that my usual source could not. They are hands down light years above the rest and I highly recommend them for all your IT networking solutions 39 41 https://cmitsolutions.com/sugarland 281 656 1099

40. Once my team has all the information, they’ll strategically analyze it. To make sure they understandeveryaspectofyourtechnology.AnyITsupportcompanythatdoesn’tdothisis simplynotdoingtheirjobproperly. Thenwe’regoingtotalktoyourteam.Everysingleoneofthem. We’llfindoutwhattheirexistingITproblemsare;whatfrustratesthem;and whatmakestheir jobmoredifficult.We’llalsoreviewanythingyourpreviousITsupportprovidertoldthem couldn’tbe done,fixed,orcreated.There’snopromisewecan makeithappen.Butofcourse, we’lltry. Yourfirst90daysaregoingtoreseteverything.AndthengetyourentireITsetupbackupto thehighlevelitneedstobe(andwhereitwillstay). Then– andonlythen– youandI beginourstrategic,forward-thinkingworktogether. Thisisa uniqueprocessforeveryclient.I cantellyoumoreaboutitwhenwetalk. Here’swhattodonext. 42 https://cmitsolutions.com/sugarland 281 656 1099

41. CHAPTER 9 About us 44 https://cmitsolutions.com/sugarland281 656 1099

42. Iloveourclients.Theyalwayshave such wonderfulthingstosayabout us.Letmenowproperlyintroducemyselfandmybusiness. I’ve always loved computers. Some of my earliest memories are back from the mid 1980’s, when “girls who code” was a nonexistent concept, then there was me –a young middle school girl, residing in a small-town in India, who had found an unusual fascination. I could spend endless hours in my own world of ‘BASIC’ computing, coding my way into problem solving. Years later, my ever-increasing passion of technical problem solving, earned me a career in technical consulting and took me places around the world. In 2019 I decided to do something different, with over two decades of problem-solving experience at large corporations I considering myself a passionate professional, eager to drive and deliver results, I joined with a 20 year old company CMIT Solutions as an independent business owner and partner. My past experiences with large organizations have helped me develop excellent work ethics, leadership, analytical and management skills. I started looking forward to applying my corporate expertise and passion towards serving small and medium sized businesses through my business. It is amazing to be a part of the nationwide CMIT Solutions brand. I am supported by excellent experienced local team along with a strong backing of over 250 offices of CMIT Solutions nationwide. Which means as my client, you will have access to more than 1000 experts across the US. I am Rashmi Sheel. President of CMIT Solutions of Sugar Land. I look forward being your technical advisor, striving for your technical needs, providing cyber security to your infrastructure and helping deliver results for your business. I have my own team now, and a dozen of businesses in the area see us as a trusted IT support partner. Mywhole team are personallyinvested in each and every business we work with, celebrating their success as ifit were our own. Because really, it is. We know that we’ve played a part in helping each business to reach their goals and hit their targets. And that’s a great feeling. 43 45 https://cmitsolutions.com/sugarland 281 656 1099

43. CHAPTER 10 What willtypicallyhappen during your first90days 46 https://cmitsolutions.com/sugarland281 656 1099

44. Ifyou’rereadytoexploreworking withus, here’ssomeimportant informationyouneed toknow. Whenwebegintoworktogether,thefirst 90daysarethemostcritical. MyteamandIwillbeworkingonthreekeyareas: Learningasmuchaswecanaboutyourbusiness 0 1 Fixinganyoutstandingproblemsleftbehindbyyour oldIT company 0 2 Creatingyourtechnologystrategy 0 3 Ihopeandexpecttoworkwithyouforyearstocome,inourpartnership.So,mygoalin thesefirst 90daysistosetyouupforsuccess. You’llknowwhatwecanand can’tdo,withrealisticexpectations.Whatweneedfromyou.And howtobeagreatpartner. We’llsurveyabsolutelyeverythingandexamineeverytinypartofyourcurrentITsetup.The moreweknowthebetter.Alloftheanswersarefullydocumentedinoursecuresystems. We’llevenaskaboutyourwebsitehostingand examineanyspecialistsoftwareyouuse.Even if we’re not directly supporting these things, we still want to know how it works and who’s supporting it. At some stage in our relationship, you’re going to ask us about it. We need to knowabouteverysingleserviceorthirdpartyvendoryou’recurrentlyusing. Ofcourse,itwillmeanthere’sabitofworkforyouand yourteam.ButIpromiseitwillbe worthwhile.Andyou’llonlyneedtodoitonce. 47 https://cmitsolutions.com/sugarland 281 656 1099

45. Once my team has all the information, they’ll strategically analyze it. To make sure they understandeveryaspectofyourtechnology.AnyITsupportcompanythatdoesn’tdothisis simplynotdoingtheirjobproperly. Thenwe’regoingtotalktoyourteam.Everysingleoneofthem. We’llfindoutwhattheirexistingITproblemsare;whatfrustratesthem;and whatmakestheir jobmoredifficult.We’llalsoreviewanythingyourpreviousITsupportprovidertoldthem couldn’tbe done,fixed,orcreated.There’snopromisewecan makeithappen.Butofcourse, we’lltry. Yourfirst90daysaregoingtoreseteverything.AndthengetyourentireITsetupbackupto thehighlevelitneedstobe(andwhereitwillstay). Then– andonlythen– youandI beginourstrategic,forward-thinkingworktogether. Thisisa uniqueprocessforeveryclient.I cantellyoumoreaboutitwhenwetalk. Here’swhattodonext. 48 https://cmitsolutions.com/sugarland 281 656 1099

46. CHAPTER 11 What to do next 50 https://cmitsolutions.com/sugarland281 656 1099

47. Ihopeyou’vefoundthisguideuseful,andit’s coveredmanyofthequestionsyou’vehad aboutchoosinganewITsupportpartner. Perhapsit’smadeyou lookatyourITsupportin adifferentway? Goodnews–we’recurrentlytakingonnewclientsagain.That’swhyI wrotethisguide. I’dreallylovetotalktoyou aboutyourbusiness. Ifyou’reseriousaboutworkingwitha newITsupportpartnertoimproveyourbusinessand contributeto long-termgrowth,thisisyournextstep: Book a15 minute,noobligation video callwithmeat https://cmitsolutions.com/sugarland/cmit-solutions- houston-sugarland You’llseemylivecalendaronthatpage. Youand I cancheckthatourbusinessesarea goodfit,and arrangea longervideocall,or physicalmeeting(whicheverismostappropriateat thetime). Ofcourse,there’snoobligationtobuyanything,ever. I’mlookingforwardtospeakingtoyouand learningaboutyourbusiness. Rashmi Varma Sheel CEO –VAARSTEC LLC CMIT Solutions of Sugar Land Phone 281 656 1099 51 https://cmitsolutions.com/sugarland 281 656 1099

48. Get in touch with us: CALL: 281 656 1099 EMAIL rsheel@cmitsolutions.com LinkedIn -https://www.linkedin.com/in/rashmi-sheel/ Facebook https://www.facebook.com/cmitsugarland Website https://CMITsolutions.com/sugarland