The linen and laundry section is responsible for the processing of all requests for laundry service, including guest’s laundry and employee uniforms.
The laundry section is usually managed by a Laundry Manager or supervisor and is manned with the following personnel: • Valet Runner - picks ups and delivers guest laundry. • Sorter/ marker - sorts, classifies and labels laundry items. • Linen attendant - does the recording, storage and issuance of linen. • Washer - responsible for washing and drying laundry items. • Flat Ironer - does the ironing. • Steam Presser - performs steam pressing. • Dry Cleaner-spotter – assigned to do dry cleaning and spot removal. • Seamstress - does mending of guest laundry or employees uniforms.
Linen and Laundry Supervisor Basic Function: Directs, leads, monitors and controls all activities covering linen and laundry service.
Duties and Responsibilities: • Checks quality of laundry service; ensures that laundry standards are complied with and that garments are protected from damages. • Ensures the proper use, storage, and maintenance of linen and laundry equipment, tools and supplies. • Checks equipment regularly for their condition. Looks after their preventive maintenance through periodic cleaning and repair when necessary. • Checks and maintains par stock requirements. Makes requisition whenever needed.
Initiates and supervises weekly inventory of laundry supplies and other items allocated to his unit. Reports losses and damages and takes corrective action against reckless use of equipment. • Sees to it that laundered items are delivered on time. • Trains, coaches and supervises his staff. • Conducts performance evaluation of his subordinates; conducts appraisal interview. • Attends to complaints regarding linen and laundry service. • Performs other related duties as maybe assigned by superior.
Linen Attendant/ Custodian Basic Function: Stocks, stores and issues employees’ uniforms, linens, cleaning supplies, guestroom, and public area amenities.
Duties and Responsibilities: • Responsible for the issuance of uniforms as well as guestroom, restaurant and banquet linens, cleaning materials, supplies as well as guestroom amenities; ensures that all issued items are properly recorded and accounted for. • Reports to the Supervisor missing articles, losses, breakages and damaged items in the linen room. • Assists the supervisor in conducting inventories of linen, general supplies and uniforms. • Responsible for the proper arrangement and storage of linen, uniforms and general supplies in the linen room.
Performs side duties like mending, repair of uniforms and baby-sitting. • Receives all surrendered linen items; checks if they are complete and in good condition; endorses soiled linens to laundry section for laundry. • Performs other related duties as may be assigned by superior.
Valet Runner Basic Function: Responsible for pick up and delivery of laundry items of guests and those for house use.
Duties and Responsibilities: • Picks up guests’ items for laundry and endorses them to sorter/marker for proper classification. • Checks laundry items for possible damages and immediately informs guests about it. Also indicates noted damages in the endorsement record. • Informs the sorter/marker about the special instructions of guests regarding the latter’s laundry items. • Helps in sorting finished laundry items that are ready for delivery. • Delivers processed guests’ laundry making reference to tag number and room number and makes sure these items are delivered on time.
Coordinates with the rooms keeping supervisor for the delivery of all processed items when guests are not in their rooms. • Informs the laundry office of his whereabouts in case there is any call for pick up and immediate delivery. • Coordinates with front office/housekeeping regarding information on room changes to avoid wrong delivery. • Helps in keeping the laundry area clean. • Performs other related duties as may be assigned by his/her superior.
Flatwork Ironer / Wrangler Basic Function: Performs ironing of linen items in the flatwork machine following the standard procedures.
Duties and Responsibilities: • Sorts all items by classification before running them through the machine. • Performs pressing and ironing, straightens edges and smoothly presses wrinkles; starts and stops machine according to prescribed procedures. • Inspects and sorts out stains and damaged linens. Refers them to supervisor for proper action. • Folds duly accomplished items; counts and classifies them.
Prepares and keeps records of accomplishments. • Cleans work areas and machine. • Reports malfunction of machine to superior. • Performs other related duties as maybe assigned by supervisor from time to time.
Washer (Guest Items) Basic Function: Attends the washing and extracting, drying of all guests laundry and FOC (free of charge) items.
Duties and Responsibilities: • Receives laundry items of guests from the sorter-marker. • Sorts and classifies items according to kind, color, and degree of dirt. • Inspects items for damages and stains and reports any damage to the laundry supervisor. • Manually cleans with detergent the badly soiled portion of the guests items prior to machine washing; informs sorter or supervisor regarding irremovable stains for the latter to bring it to attention of the guest.
Loads guests items into the washing machine and performs washing according to standard washing procedures. Unloads washed items and transfer them to the laundry cart. • Loads the extracted items to the drying machine for completion. • Inspects and sorts dried items and forwards them to the pressing section for pressing or ironing. • Constantly checks the cleanliness and maintenance of the equipments and reports the defects to his supervisor. • Performs other duties as may be assigned by his/ her superior.
Washer (Linens) Basic Function: Attends to the washing, extracting and drying of all housekeeping linens such as towels, bed sheets, pillow slips and pillow cases, etc., and also linen used for dining and banquet functions.
Duties and Responsibilities: • Sorts all dirty linens and towels brought into the laundry section. • Sorts all dirty linens like tablecloths, napkins and cocktail napkins received from different food outlets. • Loads items into the washing machine and performs washing in accordance with standard washing procedures. • Unloads extracted items and forwards them either mangling or pressing section. • Performs daily cleaning of his area and the machine he is operating. • Performs other related duties as maybe assigned by his/her superior.
Seamstress Basic Function: Performs sewing or mending of guest room linens as well as those used for banquet and food service operations.
Duties and Responsibilities: • Response for mending and repair of guest garments as well as uniforms and linens for house use. • Mends and repairs torn or damaged curtains, bed cover, skirting of guest rooms. • Maintains the cleanliness and condition of the sewing machine. • Reports to the supervisor any malfunctioning of the sewing equipment. • Maintains a stock of sewing kit and looks after their safekeeping. • Assisting linen attendant in the issuance of guest room linens and banquet linen during peak season. • Performs other related duties as maybe assigned by his/ her superior.
Guest shall fill up the laundry list and may request for pick-up either through the Housekeeping or Laundry office guest phone, through the Front desk or any room supervisor or room attendant. • If the pick-up request is coursed through the laundry clerk, the latter logs down the guest’s instructions for the processing of items and calls the linen attendant, valet runner or room boy for eh pick-up of the linen.
The laundry list and laundry items are picked up by concerned staff. • Upon pick-up of the laundry items, the attending staff checks items on the list in front of the guest if he is around. If the guest is not around, he checks it in the presence of a floor guard or room boy/ supervisor who will be serving as witness for damages or valuables.
If stains or damage are found in the item, the valet runner or room attendant who picks up the laundry will fill up the guest notification form to notify the guest of noted damage or any discrepancy. This notification is brought to the guest by the room boy or bellboy. The guest shall acknowledge receipt of said notification by signing his name. If the item is not suited for the requested processing method (dry cleaning, washing, etc.), the guest is also notified thru the same notification form, indicating therein the recommended method in processing the item.
Items for washing are endorsed to washer for processing. Upon receipt of the items, the washer shall count and double check items against the laundry list; sort and classify them, then place the appropriate tag. • If the item is for dry cleaning (color code it with blue tag) • If the item is for machine-washing, (color code it with pink tag) Hotel has the option to make their own coding system. If the item is to be hand washed, washer should hand wash with care. After washing the laundry items, the washer endorses the finished items to the other laundry staff (i.e. ironer or presser) for further processing.
If the items is for other forms of processing, it is endorsed to other laundry staff, namely: • Presser – for blouse, dresses, trousers and related items. • Hand ironer – for normal shirts. • Utility presser – for trousers, skirt and long dresses. • The attending staff shall double check each items upon receiving them, and takes note of discrepancies in quantity and damaged parts.
If the item need no further processing, it is placed inside the pigeon box (if any) according to tag. • If the item is ready for delivery, the linen attendant or valet runner sorts them against the laundry list, collects altogether laundry items of each guest in a garment bag, attaches the laundry list to the bag and endorses it to the presser or linen attendant.
If the guest is on cash basis, laundry clerk, prepares a voucher to be attached to the item for billing. Payment must be made upon delivery of the items. • The processed items will now be delivered to the guest. If the guest is around, he is asked to sign in the delivery logbook for acknowledgement. Then the bill is presented to him for settlement.
If the guest is not around, the housekeeping supervisor acknowledges by signing in the logbook. If the room is on “Do Not Disturb” sign and said item is on special service, a notification is placed in the guest’s room through the door, (another copy to the front office) notifying him that an attempt to deliver his laundry was made while he is on DND. Undelivered linens brought back to the laundry area to be redelivered upon the arrival of guest.
Summary of the basic wash steps: • Flush – the linen is wet to dissolve water-soluble soil and to reduce soil load in the following suds steps. Always flush at high-water level and medium-temperature water. • Time: 1 to 3 minutes • Suds – involves actual washing step, where detergent is added to the wheel, low-water level and hot water is used. • Time: 5to 8 minutes
Bleach – elimination of stains that could be removed by the detergent. This is done using chlorinated bleach added to the wheel. Usually low-water level and hot water is used. • Time: 5 to 8 minutes • Rinse – rids the linen of detergent and soil. Usually 3 to 5 steps are utilized at high-water level temperature usually dripping with subsequent rinses. • Time: 1 to 3 minutes
Sour and soft step – is the final conditioning of the linen using fabric softener and sour (wild acid). This id performed at low-water level, medium temperature water. • Time: 3 to 5 minutes • Extract – processing of reducing the moisture content of linen by 50% (100 lbs. dry weight); linen will retail 50 lbs water after extraction. • Time: 1 to 12 minutes
Break – performed before the suds step. Low-water level; medium to hot water, with a highly-alkaline-break product is added to break loose soils. • Time: 3 to 7 minutes. • Interdictor extract – this process spins soil-laden detergent solution out of linen. A high-speed is used, usually after the first rinse step. This process reduces the required number of deep-water rinses. • Time: 30 seconds to 2 minutes