Linen and Laundry Service. The linen and laundry section is responsible for the processing of all requests for laundry service, including guest’s laundry and employee uniforms. The laundry section is usually managed by a Laundry Manager or supervisor and is manned with the following personnel:.
Directs, leads, monitors and controls all activities covering linen and laundry service.
Stocks, stores and issues employees’ uniforms, linens, cleaning supplies, guestroom, and public area amenities.
Responsible for pick up and delivery of laundry items of guests and those for house use.
Performs ironing of linen items in the flatwork machine following the standard procedures.
Attends the washing and extracting, drying of all guests laundry and FOC (free of charge) items.
Attends to the washing, extracting and drying of all housekeeping linens such as towels, bed sheets, pillow slips and pillow cases, etc., and also linen used for dining and banquet functions.
Performs sewing or mending of guest room linens as well as those used for banquet and food service operations.
If the item is not suited for the requested processing method (dry cleaning, washing, etc.), the guest is also notified thru the same notification form, indicating therein the recommended method in processing the item.
Hotel has the option to make their own coding system.
If the item is to be hand washed, washer should hand wash with care.
After washing the laundry items, the washer endorses the finished items to the other laundry staff (i.e. ironer or presser) for further processing.
If the room is on “Do Not Disturb” sign and said item is on special service, a notification is placed in the guest’s room through the door, (another copy to the front office) notifying him that an attempt to deliver his laundry was made while he is on DND.
Undelivered linens brought back to the laundry area to be redelivered upon the arrival of guest.