ISO 14000 ENVIRONMENTAL MANAGEMENT

1. ISO 14000ENVIRONMENTAL MANAGEMENT Group member 1) Abdul Razak Bin Hashim (GS 16015) 2) Kamarul Adnan Bin Abd Aziz (GS 15810) 3) Hamzah Bin Mohd Dom (GS 16663) 4) Mohamad Zamri Bin Md Zain (GS 16014) 5) Mohammad Lufti Azwan bin Ismail (GS 16621) Subject: Total Quality Management (KMP 5901) Lecturer: Assc. Prof. Dr. Mohd. Yusoff Bin Ismail

2. CONTENTS: • Introduction and background • Requirements of ISO 14000 • The Environmental management System • Registration and The Audit Process • EMS Performance Improvement • Implementing ISO 14000: Step To Registration

3. A series of voluntary environmental management standards adopted worldwide that has forever changed long-standing & often reactive approaches to environmental protection. Like APIC/ACOE, GPRA and Malcolm Baldridge, ISO 14000 is a “systems approach” for the achievement of continual improvement. Based on the dynamic and very familiar process of “Plan, Do, Check and Act”. Framework for focusing on improving your environmental performance & reducing your environmental footprint. The International Organization of Standards consists of over 100 member countries. Standards are developed within ISO technical committees. ISO 14001 (Environmental Management Systems – Specification Guidance) & ISO 14011 (Guidelines for Auditing EMS’s) are the pivotal standards. The ISO 14000 Standards are non-prescriptive, that is general specifications are provided, management makes basic business decisions on its level of commitment to the specifications. ISO 14000 - WHAT IS IT?

4. To address concern on ecology dated back in 1960‘. Formally mooted in 1992. Established in 1996. The overall aim is to support environmental protection and prevention of pollution in balance with socio economics needs. Specifies requirements for an environmental management system, to enable an organization to formulate a policy and objectives taking into account legislative requirements and information about significant environmental impacts. It applies to those environmental aspects which the organization can control an over which it can be expected to have an influence. It does not itself state specific environmental performance criteria. Origin Origin, Objective Scope • Scope • Objective

5. APPLICABILITY AND RATIONALE • Applicability • Implement, maintain and improve an EMS • Assure itself of conformance with its stated environmental policy • Demonstrate such conformance to others • Seek certification/registration of its EMS by an external organization • Rationale • Ease of trade, improved compliance, credibility, reduction of liability and risk, cost saving, favored status, improved efficiency, pressure from stockholders, pressure from environmentalists, community goodwill, and availability of insurance

6. ISO 14000 AND 9000 - COMPARISON

7. ISO 14000 DOCUMENTS

8. Requirements of ISO 14000 National legislative bodies and regulatory agencies of the world develop environmental laws and regulations. The relationship if ISO 14000 to legislative requirements and regulatory requirement is as follows: • Legislative and regulatory agencies make environmental laws and regulations. • ISO 14000 requires only that registered organizations comply with all application laws and regulations through a structured environmental management system.

9. Specific ISO Requirements ISO 14001, Clause 4, contains the ISO 14000 requirements for an EMS. The requirements are divided into these categories: 4.1 General requirements 4.2 Environmental policy 4.3 Planning 4.4 Implementation and operation 4.5 Checking and corrective action 4.6 Management review

10. ISO 14001- Clause 4.1 • General Requirements, the organization shall establish and maintain an EMS system, the requirement of which are described in the whole of clause 4. • This is the first of many instances of the use of shall in ISO 14001. • Whatever the word shall appears, it signifies a requirement. • This clause is a broad, overall requirement for an EMS.

11. ISO 14001-Clause 4.2 • Environmental Policy, requires that an organization define its policy and ensure commitment to its EMS. • The policy must contain at least the following elements: 1) Commitment to continual improvement. 2) Commitment to the prevention of pollution. 3) Commitment to comply with all applicable environmental legislation, regulations, and other requirements to which the organization subscribes.

12. ISO 14001-Clause 4.3 • Planning, requires at least the following components: • Identification of environmental aspect and evaluation of associated environmental impacts. • Legal requirements. • Environmental policy. • Internal performance criteria. • Environmental objectives and targets. • Environmental plans and management program.

13. Example of Complete Environmental Objective and Target Action Plan

14. ISO 14001-Clause 4.4 • Implementation and Operation, requires organization to address the following seven elements of an environmental management systems: 1) Organizational structure and responsibilities; environmental training, awareness, and competence. 2) Communication. 3) EMS documentation. 4) Control of documentation. 5) Control of operational activities. 6) Control of operational activities. 7) Emergency preparedness and response.

15. Documentation Hierarchy for ISO 14000

16. ISO 14001-Clause 4.5 • Checking and Corrective Action, requires that EMS performance be checked through measurement, monitoring and evaluation. Action driven by checking should include corrective action, continuous improvement, and mitigating impacts.

17. ISO 14001-Clause 4.6 • Management Reviews, requires organization to review and continually improve their EMS, with the objective of improving its overall performance.

18. THE ENVIRONMENT MANAGEMENT SYSTEM (EMS) DEFINITION The part of the overall management system that includes organizational structure, planning activities, responsibilities, practices, procedures, processes and resources for developing, implementing, achieving, reviewing, and maintaining the environmental policy.

19. The success of the EMS Compliance with legal or other requirements Conformance to the EMS EMS - MANAGEMENT RESPONSIBILITY

20. Management Commitment It must be present at the start and sustained over time for successful operation of EMS. Conforming environmental policy The environmental policy crafted by management is the guiding document that establishes the “overall sense of direction” and sets the environmental “principle of action” for the organization. Environmental planning The aspects of its operation that can have environmental effect. The laws, regulation, and other requirements to which it must comply. EMS - ELEMENTS AND EXTENT OF APPLICATION

21. Organizational structure and responsibility The organizational hierarchy, relative to environmental aspects, the responsibility and authority assignment must be clearly identified and understood by employees. Awareness and competence training Management is responsible for ensuring that all employees are knowledgeable about the organization’s environmental aspects, policies, and commitment. Effective internal and external communication The organization must establish processes for the EMS that ensure timely, effective communication internally and externally. EMS - ELEMENTS AND EXTENT OF APPLICATION

22. Control of environmentally related operations and documentation A documentation control system must assure: Proper procedures are issued for the use. Any change must follow the establish approval process. Emergency preparedness and response capability Preparedness and response capability must be achieved and demonstrated through training and practice drill. EMS - ELEMENTS AND EXTENT OF APPLICATION

23. Checking/auditing and corrective and preventive action It must be done in order to monitor the ongoing environmental performance. Recordkeeping All the environmental records are the evidence of the ongoing operation. Management review Reviewed periodically by management for continued suitability, adequacy and effectiveness, and for continual improvement. Continual Improvement The EMS system must be improved from time to time by adopting new technology, or other strategies. EMS - ELEMENTS AND EXTENT OF APPLICATION

24. Environmental Policy Policy statement must outline the philosophy and guiding principles under which the organizational intends to operate its EMS. It must be revisited from time to time to assure its continued relevance and adequacy. Planning The EMS model deals with identifying the organization’s legal, regulatory, and other requirements which are significant environmental aspects and appropriate environmental objectives and targets. Implementation and Operation This stage provides the tools, procedures, and resources necessary to put the EMS into sustained operation. EMS - STRUCTURE

25. Checking and Corrective Action It is to monitor the performance of the EMS elements and environment aspects and responding to nonconformances. Management Review The purposes are as follows: To ensure the EMS’s continued suitability. Confirm its adequacy. Verify its effectiveness. Facilitate continual improvement of the EMS, processes, environmental equipment, and so on. EMS - STRUCTURE

26. Level 1 – Policy The manual must contain the organization’s environmental policy, organization charts, emergency plans, and an index to Level 2 procedures, and how it intends to conduct. Level 2 – Procedure The procedures describe what the organization does to meet the Level 1 policies. It describes how it operates the EMS. A procedure should be included for each clause and indexed to Level 3 practices. Level 3 – Practice The practices are process procedures, work instructions, and other documents by which work is accomplished. They represent what the employees do in their operational activities. Level 4 – Proof These are the organization’s environmental records which provide objective evidence for compliance with legal and regulatory requirements and conformance to ISO 14000 and the organization’s policies. EMS - DOCUMENTING

27. Internal audits It is performed by employees or consultants brought in by the organization. External audits External audits are conducted by registrar at least annually. EMS – VERIFYING THE INTEGRITY

28. The organization’s overall environmental performance against the EMS The environmental objectives and targets It should include the notation of progress made and problems confronted. The findings from audits and corrective/preventive action taken or planned The evaluation of the continued suitability of the EMS EMS – REVIEW AND EVALUATION

29. REGISTRATION AND THE AUDIT PROCESS • Two levels of certification • Self Declaration 2. Certification / Registration • Eight steps of registration process 1. Decision 2. Internal preparation 3. Internal Determination 4. Accredited ISO 14000 Registrar 5. Preliminary assessment & Document review 6. Formal EMS audit & Certification assessment 7. Elimination of Nonconformance 8. Registration - Awarded

30. TYPES OF EMS AUDITS • Registration audit • Areas audited include Conformance audit, Process audit and Compliance audit • Surveillance audit • Audit is conducted at six or twelve month intervals • Internal audit • Comprised of employees from the organization and performed between visits by the registrar’s

31. EMS PERFORMANCE IMPROVEMENT • Share common management system principles with the ISO 9000 QMS • Continual improvement – a cornerstone requirement of ISO 14000 • e.g. Clause 3.1 (ISO 14001): Defines continual improvement as the “process of enhancing the EMS to achieve improvements in overall environmental performance in line with the organization’s environmental policy”

32. IMPLEMENTATION ISO 14000 • Reason for implementing an ISO 14000: a) Costumer demand b) Competitive advantage c) Desire to improve environmental management system d) Public relation impact e) Influence government relation f) Need to streamline existing program

33. 15 STEP FOR REGISTRATION Step 1:Secure Commitment From the Top - The need for resources (money & employee time) that only top management can authorize. - Inevitably there will be individual who prefer the status quo. When they hold senior position in the organization, it takes intervention by top management to overcome their resistance. - The most importance aspect of leader is setting a positive example for employees to follow.

34. Step 2: Decision to Proceed • Develop a rough of the costs for external services and time for internal tasks. • An estimate of risk should be included in the decision-making process. • Management should publicizing the ISO 14000 effort to all level of employees.

35. Step 3: Form a Steering Committee • The steering committee provides leadership in establishing and implementing the EMS and in monitoring its performances. • The steering committee’s role is to determine what is needed, secure the resources to satisfy those needs, and manage the the activities of those given assignments.

36. Step 4: Steering Committee Training • The steering committee members also must understand the rationale for undertaking the project, that the work does not end with registration, and that ISO 14000 will be a normal part of doing business forever. • A team-building seminar should be included in the Steering Committee’s training since members will have to work effectively as a team.

37. Step 5: Select & Train Internal Auditors • The number of internal auditors needed will depend on the size and complexity of the organization. • To ensure effectiveness, the internal auditors should complete an environmental course.

38. Step 6: Asses Current Conformance • Usually observe by internal auditors (steering committee) • The goal is to determine what needs to be done to satisfy the requirement of ISO 14000 and applicable laws and regulations.

39. Step 7: Plan Preparation Project • Using the results of the initial assessment, develop a list of task that must be performance to bring the organization into conformance • The timeline and timeline chart also necessary for the steering committee to done some tasks or plan a schedule for the registration.

40. Step 8: Select Project Teams • Once the plan has been develop, the steering committee then determines the composition of the team that will be assigned specific tasks. • Ensure that the team is cross-functional. It will need someone with unbiased views (an outsider)

41. Step 9: Train Project Teams • Once the members of project teams has been selected, they will be trained in some essential subjects. • The trainer usually the trains internal auditors and senior manager.

42. Step 10: Activated Project Teams • Project team activation should be a formal, structured and interactive process. • The team activation: - given overview of the project - set the schedule of meeting - proposed schedule for individual task and overall project

43. Step 11: Project Feedback and Monitoring • The steering committee will receive feedback from all teams. • The steering committee uses this information to monitor progress and to provide new instruction for the team as appropriate.

44. Step 12:Select a Registrar • Companies typically select their registrar 6 to 18 months prior to the target date for the registration audit. • Aspect of registrar: - background information on potential registrar - solicit references on registrar from other companies - question potential registrar directly - make sure the potential registrar can accommodate your schedule for registration

45. Step 13: Preliminary Assessment Audit and Document Review • The preliminary assessment audit is conducted to identify ISO 14000 • The review usually conducted at the registrar’s facility

46. Step 14: Final Preaudit Touch-Up • Before registration audit, the final preaudit touch-up must be free from any major or minor conformance.

47. Step 15: Registration Audit • If no major nonconformance are found and the auditors are satisfied that the implementation of the EMS is sound, the lead auditor will recommend the registrar grant registration.

48. Conclusion • ISO 14001 is an internationally recognized standard for EMS. Conformance to the standard can help our company remain competitive in the marketplace. • For many companies, both their competitors are seeking registration and their customers are beginning to demand conformance to ISO14001. • By integrating environmental issues, concerns and needs into the overall management of an organization, non bureaucratic manner virtually always resulting in a lower total cost and higher overall quality of products and services. • By establishing and maintaining an EMS that meets the standards established by ISO-14001, companies will be implementing a strong and effective environmental management program which reduces violations, fines, and negative publicity.

49. ~THANK YOU~