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Obtaining discretionary effort from your staff l.jpg

Obtaining Discretionary Effort from Your Staff

Phillip Rosebrook

Business Mentors

Business Mentors

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  • dis·cre·tion·ar·y adj1. giving somebody the freedom to make a decision according to individual circumstances2. given according to the merits of an individual case, rather than being provided or awarded automatically3. able to be used as desired without any stipulations

  • My Definition:

    • Anything more than what is required for employment

Business Mentors

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Where to Start?

  • Right people

  • Right system

  • Give tools to succeed

  • Provide feedback

Business Mentors

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  • Proper screening process

  • Good advertising

  • Selection and interviews

  • Always check references

  • Performance expectations

    • Job descriptions

    • Quantifiable benchmarks

Business Mentors

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  • 30/60/90 Reviews

  • Annual performance appraisal

  • 360 Review

  • MBWA

  • Formalized process

Business Mentors

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Informal Feedback

  • Recognize worthwhile achievement

  • Praise publicly and often

    • Become a cheerleader

  • Criticize privately

Business Mentors

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Business Mentors

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  • Company Meetings

  • One of the most important team building opportunities

  • Overlooked element of organizational dynamics

  • Impacts customers and employees

Business Mentors

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Company Meetings

  • Company business

  • Vision

  • Goal updates

  • Divisional reports

  • Upcoming activities

Business Mentors

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Meeting Agenda Cont…

  • New staff Introductions

  • Victories

  • Upcoming activities

Business Mentors

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  • Create social evnts

    • Involve families

  • Community service

  • Reward for goal achievement

Business Mentors

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Divisional Communication

  • Team involvement

    • Internal training

    • Project reviews and assessment

    • Divisional performance & challenges

  • Team building

    • Social opportunities

    • Lunch as a reward

    • Names, slogans, etc

Business Mentors

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Upward Mobility

  • Allow staff to see a future

  • Training opportunities

  • Invest in your people

  • Post openings

  • Explain steps to move up

    • Beware of Peter’s Principle

Business Mentors

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  • Pay is important but not the most

  • Pay at least average but not too much

  • Provide incentives

    • Make measurements clear

    • Easy to understand

    • Update status often

    • Pay what you commit to

Business Mentors

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Company Culture

  • Just the way we do things ‘round here

  • Service and quality

    • Provide work that employees are proud of

    • Exceptional service can be a sustainable advantage

    • Makes work fun

  • How does your company “feel”

Business Mentors

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Community Involvement

  • Give staff an outlet for service

  • Allow staff a say in giving

  • Create a balance - not too much

    • Have a plan and budget each year

Business Mentors

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Staff Quality of Life Issues

“You cannot be at work thinking about home and at home thinking about work.” Zig Ziglar

  • Financial education - Dave Ramsay

  • Insurance

  • Tuition reimbursement programs

  • Scholarship program

  • Counseling services

Business Mentors

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  • Positive Passion

  • Smile and have fun

  • Admit your mistakes

  • Be humble

  • Be a good citizen

  • Be a person of virtue and company with values

Business Mentors

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  • Longevity and experience

  • New staff in tight labor markets

    • Free agents gravitate to winning teams

  • Better customer service

  • Ever ask a carpenter to clean a wall or extract at 2:00 AM?

  • Improved margins

  • Employees work FOR your success

Business Mentors

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Your Obligation as an Employer

  • Your family

  • Employees families

  • Healthcare

  • Retirement

  • Children’s education

  • Citizen of your community

Business Mentors

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  • Create a truly exceptional company

  • Create a legacy for your family, your employees and your community

Business Mentors