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Summary of Support-Related Events and ALARM Tickets for WLCG in the Last Two Weeks

In the last two weeks, we have seen a total of 9 ALARM tickets submitted, with 5 classified as real issues, all stemming from the ATLAS project. To enhance our periodic reporting on support weaknesses, WLCG shifters, alarmers, and management must provide meaningful inputs for the 'Problem Type' field in GGUS. A detailed overview of submitted tickets can be found, along with links for more information on specific issues related to CERN and transfers. Addressing these concerns is essential for improving service management and support effectiveness.

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Summary of Support-Related Events and ALARM Tickets for WLCG in the Last Two Weeks

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  1. GGUS summary (2 weeks) 1

  2. Support-related events since last MB We need WLCG shifters, alarmers, management to give us meaningful values for the GGUS ‘Problem Type’ field, in order for periodic reporting to show better weak areas in support. There were 9 ALARM tickets since the last MB (2 weeks), 5 of which were real, all submitted by ATLAS. Details follow… WLCG MB Report WLCG Service Report

  3. https://gus.fzk.de/ws/ticket_info.php?ticket=62761 ATLAS ALARM->CERN-CNAF transFers WLCG MB Report WLCG Service Report

  4. https://gus.fzk.de/ws/ticket_info.php?ticket=62871 ATLAS ALARM->transFers to .fr cloud WLCG MB Report WLCG Service Report

  5. https://gus.fzk.de/ws/ticket_info.php?ticket=62467 ATLAS ALARM-> CERN slow lsf WLCG MB Report WLCG Service Report

  6. https://gus.fzk.de/ws/ticket_info.php?ticket=62662 ATLAS ALARM-> CERN slow AFS WLCG MB Report WLCG Service Report

  7. https://gus.fzk.de/ws/ticket_info.php?ticket=62688 ATLAS ALARM-> CERN CASTOR WLCG MB Report WLCG Service Report

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