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Motivational Skills for Managers. Second Class. Agenda. Presentations Discuss Quiz #2 Converting content to slides Three keys to a great slide presentation Designing high-impact presentations. Chapters 3 – 5 Presentation Skills For Managers.

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agenda
Agenda
  • Presentations
  • Discuss Quiz #2
  • Converting content to slides
  • Three keys to a great slide presentation
  • Designing high-impact presentations

Chapters 3 – 5

Presentation Skills For Managers

converting content to a slide presentation
Converting Content to a Slide Presentation
  • From Outline to Bullets
  • One concept per slide
  • Key words and phrases
  • 8 x 8 rule
  • Consistent bullet points
  • Proper capitalization
slide11

Warranty & IT

Trends and Forecasts Overview

FY08 Situation Analysis

SWOT

SWOT

Consumer

AHM/Honda Dealers

  • Strengths:
  • High and diverse automotive work experience and expertise which vary by group and individuals
  • Cohesive Cost Control, Claims Processing, and Information Technology work groups
  • Well established business channel and procedures
  • Supportive upper management
  • Interdivisional Field IT support
  • Strengths:
  • High and diverse automotive work experience and expertise which vary by group and individuals
  • Cohesive Cost Control, Claims Processing, and Information Technology work groups
  • Well established business channel and procedures
  • Supportive upper management
  • Interdivisional Field IT support
  • Strengths:
  • High and diverse automotive work experience and expertise which vary by group and individuals
  • Cohesive Cost Control, Claims Processing, and Information Technology work groups
  • Well established business channel and procedures
  • Supportive upper management
  • Interdivisional Field IT support
  • Weaknesses:
  • Underdeveloped associate resources
    • Skills
    • Lack of documentation/policy/procedure
    • Low level of cross training
    • Tribal knowledge
    • Knowledge database not easily accessible
  • Differing and low knowledge of available technology
  • No central database
    • No real time reporting/communication
    • Slow data access
  • Field wants/needs not clearly identified and vary from zone to zone/division
  • Weaknesses:
  • Underdeveloped associate resources
    • Skills
    • Lack of documentation/policy/procedure
    • Low level of cross training
    • Tribal knowledge
    • Knowledge database not easily accessible
  • Differing and low knowledge of available technology
  • No central database
    • No real time reporting/communication
    • Slow data access
  • Field wants/needs not clearly identified and vary from zone to zone/division
  • Weaknesses:
  • Underdeveloped associate resources
    • Skills
    • Lack of documentation/policy/procedure
    • Low level of cross training
    • Tribal knowledge
    • Knowledge database not easily accessible
  • Differing and low knowledge of available technology
  • No central database
    • No real time reporting/communication
    • Slow data access
  • Field wants/needs not clearly identified and vary from zone to zone/division
  • AHM still responsible for America’s activities
  • Warranty at retail reimbursement legislation and dealer activity increasing
  • Implementation and maintenance of electronic information distribution (ISIS, intranet, IN, interactive CBT)
  • Continued focus on Telematics concepts
  • Customer relations contacts more complicated:
  • - Technological complexity
  • - Increased consumer awareness
  • - More convenient customer contact
  • - More restrictive state Lemon Law definition
  • Increase in buybacks/tradeouts as Honda sales increase
  • Greater emphasis on metro-markets
  • TREAD Act
  • SOX Act (Sarbanes-Oxley)
  • Young owners demand convenience, speed, quality to remain loyal
  • Increase demand for real time information (e.g., product information, weather, stock quotes, traffic, e-commerce)
  • Increase in Location-Based/Global Positioning Services and information
    • Telematics systems
    • Wireless Data Services
    • Messaging
    • Demand and accept new technology (e.g., in-store web access)
  • Voice communications will become free within data networks
    • Increase in VoIP (Voice-Over Internet Protocol) and Wi-Fi networks
    • Wires will disappear from the networked home
  • All-in-one cell phones (cameras, web access, IM, e-mail, video, music, etc)
  • B0lg (video weblog) – have latest installments auto delivered to desktops/cell
  • On-demand video
  • Demand for customer specified communication channel (email, voice mail, IM, etc.

SWOT

Trends

  • Opportunities:
  • New AHM Warranty System (AHM NWS)
  • DMS/iN Integration
  • New Technology
  • -Data integration/data feeds
  • -iN, On-line reports
  • -Intranet Portal
  • -Customer contact points/methods
  • -Computer/on-line training
  • CRMS/Warranty Integration
  • Real-time reporting/information sharing
  • Opportunities:
  • New AHM Warranty System (AHM NWS)
  • DMS/iN Integration
  • New Technology
  • -Data integration/data feeds
  • -iN, On-line reports
  • -Intranet Portal
  • -Customer contact points/methods
  • -Computer/on-line training
  • CRMS/Warranty Integration
  • Real-time reporting/information sharing
  • Opportunities:
  • New AHM Warranty System (AHM NWS)
  • DMS/iN Integration
  • New Technology
  • -Data integration/data feeds
  • -iN, On-line reports
  • -Intranet Portal
  • -Customer contact points/methods
  • -Computer/on-line training
  • CRMS/Warranty Integration
  • Real-time reporting/information sharing
  • Threats:
  • Varying level of knowledge in the field
  • Increase in volume (calls, contacts, claims)
  • Limited budgets (Operational & Goodwill)
  • Increased emphasis on cost reduction at factory
  • Increased factory support requests
  • Warranty at Retail
  • AHM/dealer employee turnover
  • Speed/volume of information
  • Competition is focused on Honda as the benchmark
  • Rapid technology changes
  • Increasing warranty coverage
  • Threats:
  • Varying level of knowledge in the field
  • Increase in volume (calls, contacts, claims)
  • Limited budgets (Operational & Goodwill)
  • Increased emphasis on cost reduction at factory
  • Increased factory support requests
  • Warranty at Retail
  • AHM/dealer employee turnover
  • Speed/volume of information
  • Competition is focused on Honda as the benchmark
  • Rapid technology changes
  • Increasing warranty coverage
  • Threats:
  • Varying level of knowledge in the field
  • Increase in volume (calls, contacts, claims)
  • Limited budgets (Operational & Goodwill)
  • Increased emphasis on cost reduction at factory
  • Increased factory support requests
  • Warranty at Retail
  • AHM/dealer employee turnover
  • Speed/volume of information
  • Competition is focused on Honda as the benchmark
  • Rapid technology changes
  • Increasing warranty coverage

Strengths/Weaknesses (internal factors), Opportunities/Threats (external factors)

Strengths/Weaknesses (internal factors), Opportunities/Threats (external factors)

Honda Service Capacity

IQS Quality Trend

Product Related Factors

VDS Quality Trend

  • Increased Honda/Acura new vehicle sales
  • Higher customer expectations
  • Increasing complexity in diagnostics/repair
  • Continued shortage of qualified “new hire” dealer technicians
  • Improve LOL by producing continuous revenue sources for tech-related products (Extensibility, Flexible, Industry standards)
  • RFID - hot synchronization with auto repair/service networks
  • Increase customized real-time reporting for DPSMs
  • Increase spending on secure content delivery services
  • Increase emphasis of real-time warranty claim validations
  • Increase real-time information sharing between AHM/Dealers
  • Accelerating rate of change in the market
  • Consumer preferences relate to personal interests; desire for more 1:1 service and more personalization
  • Continue to have the highest expectations; image conscience
  • Real-time information sharing (DMS/iN integration)
  • In 2007, U.S. broadband subscribers will increase 29.6% over 2006 totaling 70 million broadband users equaling 58% U.S. household penetration and 74% of total home internet connections.
  • Increased interest in VoIP (Voice-Over Internet Protocol) equipment
    • 1 in 4 broadband households in 2007 will subscribe to a VoIP service
  • Green technologies – improve quality of life w/o harming the environment.
  • Quality Improving
  • Initial quality (IQS)
  • Five years of ownership (VDS)
  • Maintenance Requirements Changing
  • Fewer operations per service
  • Longer intervals

Improving Trend

Improving Trend

Improving Trend

Improving Trend

VDI PPHU

IQS2 PPHU

Product Factors

*Methodology changed from 4MY to 3MY; 1999MY data n/a.

Source: J.D. Power VDS

Affect on Warranty Volume

In combination, these two factors result in increased stall demand

  • Time per repair order trend is declining

Warranty Claim Volume

  • Increasing new car sales drives increasing warranty potential

Forecasts

Service Occasion Trend and Forecast

Honda & Acura

Warranty Claim Volume

Non-Discretionary/Goodwill

UIO

Vehicles Sold by

Model Year – as of 1/11/07

Affect on Demand

Forecast

CY2006

Source: Infotech Trends, Red Herring, MercuryNews, eMarketer, GigaOM

Warranty & IT

Trends and Forecasts Overview

FY08 Situation Analysis

Consumer

AHM/Honda Dealers

  • AHM still responsible for America’s activities
  • Warranty at retail reimbursement legislation and dealer activity increasing
  • Implementation and maintenance of electronic information distribution (ISIS, intranet, IN, interactive CBT)
  • Continued focus on Telematics concepts
  • Customer relations contacts more complicated:
  • - Technological complexity
  • - Increased consumer awareness
  • - More convenient customer contact
  • - More restrictive state Lemon Law definition
  • Increase in buybacks/tradeouts as Honda sales increase
  • Greater emphasis on metro-markets
  • TREAD Act
  • SOX Act (Sarbanes-Oxley)
  • Young owners demand convenience, speed, quality to remain loyal
  • Increase demand for real time information (e.g., product information, weather, stock quotes, traffic, e-commerce)
  • Increase in Location-Based/Global Positioning Services and information
    • Telematics systems
    • Wireless Data Services
    • Messaging
    • Demand and accept new technology (e.g., in-store web access)
  • Voice communications will become free within data networks
    • Increase in VoIP (Voice-Over Internet Protocol) and Wi-Fi networks
    • Wires will disappear from the networked home
  • All-in-one cell phones (cameras, web access, IM, e-mail, video, music, etc)
  • Blog (video weblog) – have latest installments auto delivered to desktops/cell
  • On-demand video
  • Demand for customer specified communication channel (email, voice mail, IM, etc.

Trends

Honda Service Capacity

IQS Quality Trend

Product Related Factors

VDS Quality Trend

  • Increased Honda/Acura new vehicle sales
  • Higher customer expectations
  • Increasing complexity in diagnostics/repair
  • Continued shortage of qualified “new hire” dealer technicians
  • Improve LOL by producing continuous revenue sources for tech-related products (Extensibility, Flexible, Industry standards)
  • RFID - hot synchronization with auto repair/service networks
  • Increase customized real-time reporting for DPSMs
  • Increase spending on secure content delivery services
  • Increase emphasis of real-time warranty claim validations
  • Increase real-time information sharing between AHM/Dealers
  • Accelerating rate of change in the market
  • Consumer preferences relate to personal interests; desire for more 1:1 service and more personalization
  • Continue to have the highest expectations; image conscience
  • Real-time information sharing (DMS/iN integration)
  • In 2007, U.S. broadband subscribers will increase 29.6% over 2006 totaling 70 million broadband users equaling 58% U.S. household penetration and 74% of total home internet connections.
  • Increased interest in VoIP (Voice-Over Internet Protocol) equipment
    • 1 in 4 broadband households in 2007 will subscribe to a VoIP service
  • Green technologies – improve quality of life w/o harming the environment.
  • Quality Improving
  • Initial quality (IQS)
  • Five years of ownership (VDS)
  • Maintenance Requirements Changing
  • Fewer operations per service
  • Longer intervals

VDI PPHU

IQS2 PPHU

Product Factors

*Methodology changed from 4MY to 3MY; 1999MY data n/a.

Source: J.D. Power VDS

Affect on Warranty Volume

In combination, these two factors result in increased stall demand

  • Time per repair order trend is declining

Warranty Claim Volume

  • Increasing new car sales drives increasing warranty potential

Forecasts

Service Occasion Trend and Forecast

Honda & Acura

Warranty Claim Volume

Non-Discretionary/Goodwill

UIO

Vehicles Sold by

Model Year – as of 1/11/07

Affect on Demand

Update

Strengths/Weaknesses (internal factors), Opportunities/Threats (external factors)

Forecast

CY2006

Source: Infotech Trends, Red Herring, MercuryNews, eMarketer, GigaOM

converting content to a slide presentation2
Converting Content to a Slide Presentation
  • Use Key words and Phrases
  • Engage audience
  • Be concise
  • Use action terms
  • Delete non-impact words
  • Don’t use intensifying adverbs
converting content to a slide presentation3
Converting Content to a Slide Presentation
  • 8 by 8 Rule
  • Don’t overwhelm audience
  • Eight text lines
  • Eight words per line
  • Can be flexible
converting content to a slide presentation4
Converting Content to a Slide Presentation
  • Consistent Bullet Structure
  • Start with noun or verb
  • Same tense
  • Created several outlines
  • Review of the topic
  • The theme will be sold
  • Create several outlines
  • Review topic
  • Sell the theme
converting content to a slide presentation5
Converting Content to a Slide Presentation
  • Proper Capitalization
  • All caps take longer to read
  • Treat each bullet as sentence
  • OK to use all caps. for titles
converting content to a slide presentation6
Converting Content to a Slide Presentation
  • Determine Number of Slides
  • Start backward
    • How much time
  • One to two slides per minute
  • Consider audience
  • Consider your speaking style
converting content to a slide presentation7
Converting Content to a Slide Presentation
  • Create Proper Titles
  • Main point of slide
  • Use action verbs
  • Consider audience
  • Use “hook phrase” when appropriate
converting content to a slide presentation8
Converting Content to a Slide Presentation
  • Ensure Knowledge Transfer
  • Three styles of learning
  • Use appropriate format
converting content to a slide presentation9
Converting Content to a Slide Presentation
  • Agenda and Recap Slides
  • Tell them what you’re going to tell them
  • Tell them
  • Tell them what you told them
converting content to a slide presentation10
Converting Content to a Slide Presentation
  • Transition Using Title Slides
converting content to a slide presentation11
Converting Content to a Slide Presentation
  • Blank Slides
  • Breaks or lunch
  • Breakouts
  • Focus on presenter
converting content to a slide presentation12
Converting Content to a Slide Presentation
  • Review and Reformat
  • Can you replace bullets with graphs?
  • Change layout every three to five slides
  • Add imagery or charts when appropriate
converting content to a slide presentation13
Converting Content to a Slide Presentation
  • Adding Quotes
  • Short, to the point
  • Use ellipses (…)
  • Talk to the details
converting content to a slide presentation14
Converting Content to a Slide Presentation
  • Using Questions
  • Why use questions?
    • Increase impact
    • Adds audience participation
converting content to a slide presentation15
Converting Content to a Slide Presentation
  • Using Graphics
  • “A picture is worth …”
converting content to a slide presentation16
Converting Content to a Slide Presentation
  • Handouts
  • 10% retention rate
  • Do not use presentation copies
  • Thumbnails OK
  • Use Notes Page option
converting content to a slide presentation17
Converting Content to a Slide Presentation
  • Chapter Review
  • One concept per slide
  • 8 x 8 rule
  • Use only key words and phrases
  • Correct structure
  • Proper capitalization
  • Compelling titles
  • Agenda and recap slides
  • Proper handouts
three keys to a great presentation
Three Keys to a Great Presentation
  • Key 1 – Layout
  • Framework for presentation
  • Consider using PowerPoint masters
three keys to a great presentation1
Three Keys to a Great Presentation

Key 1 – Layout

Title Master

Copy elements for every slide

three keys to a great presentation2
Three Keys to a Great Presentation
  • Key 1 – Layout
  • Guides
    • View Grids and Guides
    • Click and hold to move
    • Ctrl-left click to make more
three keys to a great presentation3
Three Keys to a Great Presentation
  • Key 2 – Consistency
  • Consistent placement
    • Text and images
  • Consistent fonts
    • Sans serif not serif
    • Title 38 point min.
    • Bulleted text 24 to 32 point
three keys to a great presentation4
Three Keys to a Great Presentation
  • Key 2 – Consistency
  • Consistent backgrounds
    • Cover, title, bullet, print and chart
three keys to a great presentation5
Three Keys to a Great Presentation
  • Key 2 – Consistency
  • Consistent backgrounds
    • Title slide introduce new sections
    • Space
three keys to a great presentation6
Three Keys to a Great Presentation
  • Key 2 – Consistency
  • Consistent backgrounds
    • Bullet slide least graphics
    • Use backgrounds
three keys to a great presentation7
Three Keys to a Great Presentation
  • Key 2 – Consistency
  • Style and treatment of imagery
    • Clip art
    • Photos
  • Chart design
    • CNN – 2D
three keys to a great presentation8
Three Keys to a Great Presentation
  • Key 3 – Color
  • Messages of Colors
    • Subliminal messages

Blue

Calm, creditable,

peaceful and trusting

Green

Restful and refreshing

Purple

Vital, spiritual, whimsy,

humorous and detracting

Red

Motivating, but represents

pain

Orange

Cheerful, promotes

communication

Yellow

Bright, cheerful,

enthusiastic, optimistic

and warm

Black

A clean slate,

sophisticated,

independent, emphatic

and final

White

Freshness, new,

innocent, neutral

and pure

three keys to a great presentation9
Three Keys to a Great Presentation
  • Key 3 – Color
  • Color wheel
  • Can change scheme
three keys to a great presentation10
Three Keys to a Great Presentation
  • Chapter 4 Manager’s Checklist
  • Create layout
    • Title and slide master
  • Be consistent
  • Font size and style
  • Be mindful of color choice
high impact presentations
High Impact Presentations
  • Design for Your Audience
  • Example: Marketing VP
    • Know tricks
    • Color
    • Style based on experience
    • Design
    • WIIFM
    • Address questions with hidden slides
    • Time allowance
high impact presentations1
High Impact Presentations
  • Design for Your Image
  • Poor example
high impact presentations2
High Impact Presentations
  • Design for Your Image
  • Better example
high impact presentations3
High Impact Presentations
  • Design for Your Objective
  • Example: Recruiting
    • Tell audience you’re different
    • Use PowerPoint template
      • Not original
    • Easy change
      • Format>Background>Fill Effects>Gradient
high impact presentations4
High Impact Presentations
  • Design for Your Objective
  • Use corporate identity
  • Create backgrounds
high impact presentations5
High Impact Presentations
  • Chapter 5 Manager’s Checklist
  • “Why am I designing this…”
    • Audience, image, objective
  • If audience, content they want
  • If image, emphasize positive
  • If objective, design to persuade, train, etc.
  • Use identity to best advantage
what makes a great presentation
What Makes a Great Presentation?

Purpose

People

Point

Place