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Everyday Coaching Conversations. Coaching for Leaders. Agenda. Defining Coaching The Benefits of Coaching The Coaching Process Creating a Foundation of Trust The Coach’s Role The IGROW Coaching Model. What is COACHING?.

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  • Defining Coaching
  • The Benefits of Coaching
  • The Coaching Process
  • Creating a Foundation of Trust
  • The Coach’s Role
  • The IGROW Coaching Model

Coaching is about helping another person reach higher performance by creating a dialogue that leads to awareness and action.

Loehr and Emerson, 2008

formal vs informal coaching
Formal vs. Informal Coaching

Informal Coaching

  • Part of the leader’s role and can be applied to all employees.
  • Everyday interactions can create rich ‘coaching moments’.
  • In the moment, based on a need identified by either the coach or employee.
  • Often task, skill or behavioural in focus.
  • Shorter conversations.
formal vs informal coaching1
Formal Vs. Informal Coaching

Formal Coaching

  • Agreed upon by both parties.
  • Clear expectations of behaviours and practices.
  • An ongoing and structured process - includes regularly scheduled coaching meetings.
  • Can focus on many different goals and growth opportunities.
  • Often uses data (assessments/performance reviews) to measure progress.
  • Greater Learning; improved skills and improved performance.
  • Greater engagement
  • Greater creativity and innovation
  • Higher retention, increased job satisfaction
  • More collaboration
  • Greater delegation
  • Less stress
  • Greater accountability
the coaching process
The Coaching Process

Build and maintain trust throughout the relationship

james flaherty

“Relationship remains the beginning point of coaching and its foundation...The basic ingredients for the relationship are mutual trust, respect, and freedom of expression... For coaching to work, the relationship must be genuine.”

James Flaherty

trust is built when we
Trust is built when we:
  • Achieve results
    • Follow-through on commitments, live up to expectations, demonstrate skills.
  • Demonstrate integrity:
    • Walk the talk: actions and statements are aligned.
    • Behave consistently across situations.
    • Information we share reflects what we know.
  • Show concern for the well-being of others:
    • Understand the impact of one’s actions on others.
    • Show a sincere desire to promote the well being of others.
    • Show confidence in the abilities of others.
    • Recognize contributions.
the coaching conversation
The Coaching Conversation

The purpose of the coaching conversation is to:

  • Develop a clear picture of where the individual needs/wants to be.
  • Establish a clear understanding of where the individual is now.
  • Develop a plan for closing the gap.
the coach s role
The Coach’s Role

The coach is not the problem solver. In sports, I had to learn how to teach less, so that more could be learned. The same holds true for a coach in business.

Timothy W. Gallwey

the 5 roles of a coach
The 5 Roles of a Coach
  • Guide
  • Investigator
  • Teacher
  • Contractor
  • Partner
forward action and accountability
Forward Action and Accountability
  • Check-in regularly.
  • Keep track of goals and timelines.
  • Provide feedback.