3 Easy Steps to Creating a Strong Customer Service Culture in Your Restaurant

1. 3 EASY STEPS TO CREATING A STRONG CUSTOMER SERVICE CULTURE IN YOUR RESTAURANT www.spoon.tech

2. About spoon.tech spoon.tech is an AI-powered restaurant SaaS for process simplification and employee growth. spoon.tech provides restaurant operators with AI-powered intuitive tools to (finally) systemize processes in their restaurants and enable employee learning. www.spoon.tech

3. Ways to Build a Strong Customer Service Culture • Every restaurant owner knows that strong customer service supports their bottom line, and directly ties in with the overall customer experience. Though it is not always easily achieved, this post sets out some ways to optimize your restaurant operations and improve your customer service. www.spoon.tech

4. 1) Create Memorable Experiences • Restaurants are all about creating a unique, memorable experience for the customers. A satisfied customer will remember your restaurant and will be more willing to come back again, a dissatisfied customer, on the other hand, will most probably not return to your establishment. • What Efficiency Solutions Can be Incorporated to Provide a Highly Memorable Experience? • Pay attention to the minute details and create a more personalized service for your customers. For example, remembering customers’ names or making sure to present the food in a beautiful manner. • Create a welcoming presence. This will help with producing a memorable experience because the customers enjoyed spending time in your restaurant, this is because the music was soothing, or they had comfortable seating arrangement. www.spoon.tech

5. 2) Establish Customer-Centered Values In Your Team • For your staff members to display strong restaurant customer service training daily, respond to unexpected situations, and ultimately make sure your customers walk out of doors happy, you need to introduce clear values to all your new hires from the very first day. What could such values look like? Here are some examples of good customer-centered values: • Customer happiness is the goal. This value will help your team to focus on the essentials while, for example, dealing with an unhappy customer and not worrying about what cost it may have on your revenue. • Only the best product shall be served. This value will help your team to navigate a multitude of situations, for example, if deciding to use an old-looking ingredient or to redo a dish, which looks subpar. • Better to over deliver than to be sorry. www.spoon.tech

6. 3) Hire the Right Staff • Hiring the right staff may be the most tangible way to provide better customer service. This is because the employees you bring on board will act as representatives for your company, serving as the primary point of contact with your customers. • What is the right staff? What are some of the features which you need to look out for during the trial period: • A “no complaining” and positive attitude, seek individuals who approach challenges with positivity and a sense of humor, rather than those who dread facing difficulties. • A willingness to learn and adapt means that they, the staff members, will be willing to take on new responsibilities and become more invaluable to the team. • Acting professionally and respectfully means the restaurant employee treats the customers and other staff members well and understands the context of their job and responsibilities; they are trustworthy and dependable. www.spoon.tech

7. CONTACT US +43 670 655 56 82 hello@spoon.tech www.spoon.tech Mattiellistrasse 3/28, 1040 Vienna, Austria